Noble RV, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAdditionally, we obtained an estimate from another dealership and ultimately will trade it in for a brand new camper They inspected the camper with us and discussed the issues in detail The estimate was free

Noble RV has respectfully opted to have the customer pick up the unit due to the customer’s dissatisfaction with the quoted repair costThe customer can take the unit to have the inspection and work that needs to be completed to a NWAN Warranty Forever (###-###-####) authorized repair facility, at their expense or opt to not complete the work and void the Warranty Forever

I apologize you are having issues with your coach; this is the last thing we want our customer’s to experienceOur goal here at Noble RV is to ensure that you and your family are safePrior to you taking ownership of the unit one of our Certified RVDA Technicians went through the unit to ensure
that everything was in proper working order and safe for you and your family At the time of the Pre-Delivery Inspection the grease and the seals looked good; there were no signs of leaking or any issueAll of our inspections and basis are based on the education that we obtain in the classes that we attend with the manufactures of the components (Lippert Components in this situation)I am sorry, I am unable to provide you with what has happened to cause this issue in the months that you have owned the unitI can also assure you that Noble RV feels horrible that this is something you are experiencingWe have seen this happen on brand new units that have just arrived from the manufacturer (they were fine when they left the facility and seals were blown prior to reaching us), in these instances we are fortunate to have the manufactures warranty to address the issueThese units are like houses on wheels and take a lot of abuse while in transitIn his situation this is something that would have been covered under an extended service contract due to the failure of the seals, had an extended service contract been purchased

The ***’s are very nice people with some legitimate concerns about their motor homeThis issue was addressed the first time they had a problem with the leak in the roofIt was taken back to the manufacturer, Coachmen, were repairs were madeThere have since been no leaks until this last episodeThe leak was found to be at the wheel wellThis was talked over with Mr*** earlier as possibility, and it was fixedWe also took the liberty to reseal the other wheel well and re-timed the slide out due to it being off and not sitting correctly on its trackThis was due to it not completing the cycle by the user and could have also been another possible leaking pointThe main issue that was first mentioned by Mrs*** was the roof and the belief that the water was coming from that areaThis was my initial belief too, but was proven wrong by the techs and talking with CoachmenTo put the ***’s mind at ease, it was determined by consulting with Coachmen that Noble RV should install a new rubber roof, which would also provide proof that there was no water damage or stains under the current outer coatingThe unit has been completed for weeks and we have been monitoring it for any other water issues. Since, we have had several inches of rain on the coach and it has remained dryThe coach has not made another trip to the manufacturer as stated. All has been tested and passedThe ***’s have been made aware that the unit has been completed and ready for pick up. thank you for your time

Please see the attachment for the response from Noble RV

I am rejecting this response because: the manager states that the RV is out of warrantyHowever, the water leak in the roof has been an ongoing issue since we purchased the RV in April and has never been resolvedAttempts to continue repairs have failed on many efforts! After this most recent leak, there is now an odor in the RV and we are very fearful of internal damage that cannot be repairedIn addition, we have made many trips to Jordan, MN (miles away from our home) and the RV has been driven to the factory in Indiana twice so far for ongoing repairs, leaving us without an RV for much time during prime camping season these past two summers/fallWe have asked for some kind of compensation for our added mileage to the camper which now exceeds miles, and we were deniedNoble RV has told us that the issues with our new purchase were between us and Coachmen...Coachmen says the issue is between us and Noble RV. No one will take ultimate responsibility and replace this very defective product.This summer we dropped our RV off once again at Noble for the most recent leaking on Aug 30, At that time, the manager Tim *** seemed very kind and understanding and told us that he was going to try to get a new RV for us because of the ongoing trouble and damage to the RVThe next day we received a call from Noble's warranty rep and the service coordinator, both giving us the message that our RV would again be sent for repairs other than replacementFrom that day on, we have been unable to reach Noble RV either by phone message, phone call or emailThey have been completely unresponsive for this entire month so until we received this notice from Revdex.com, we have had no idea what was happening or where our RV was locatedWe are extremely sad, frustrated and scared as we continue to make monthly payments on a new RV that obviously has water damage and will not be able to be sold without disclosure of the defective leaking and water damageI am extremely disappointed that Tim would say that they are doing these repairs even though the vehicle is out of warranty, since these defects have been present and ongoing since the day we bought this new vehicle! We believe that we do deserve reimbursement for the purchase of a completely defective and now damaged product

Due to the negligence of a past employee to properly communicate, Noble RV’s policy in regards to handling warranty issues of visiting customers, we are opting to refund the customer the $that they were charged for diagnostic time (diagnostic time is not a covered component under
manufacturer warranty)Had Noble RV’s policy been conveyed to the consumer up front as it is intended to be, there would have been no confusion or questions in regard to how the issues are/were being addressed

I am rejecting this response because: Noble RV should be fixing this problem and not making us pay for this. They obviously did not have the inspection done right with all of the things that have happened to this unit. Also there is no way all bearings should have gone out when we probably put on miles since we bought it. After talking to the RV mechanics at a different Noble they agreed this is very uncommon and the bearings were probably over greased which led to this issue

In all fairness there’s always two sides to every story. In this instance we have a consumer that does not believe they were provided with an estimate worth the value of $250.00 (our estimate fee/deposit).  Noble RV feels that our $250.00...

estimate fee/deposit is a fair value as the dollars are applied to the repairs as long as they are completed at our facility within 6 months. At this time we have fully refunded the consumer the $250.00 estimate fee/deposit and have respectfully declined to continue a relationship with Mr. and Mrs. [redacted].

Initial Business Response /* (1000, 8, 2015/07/15) */
Parts ordering and receiving from the manufacturer of these products does take some time. When the parts are delivered incorrectly from the manufacturer and then need to be re-ordered, in this case 3 times, it does put a delay on our customers....

We do not like this to happen and would like to be able to prevent it, but it is in the hands of the manufacturer to get the correct parts to us after we send pictures, measurements, etc. of what is needed. The condition of the RV was not stopping our sales team from showing it to customers who would be interested in that size or model of a used toy hauler.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We understand that it is not unusual for it to take up to a couple of weeks to get a part from a manufacturer. We've experienced that several times in ordering parts for tools, appliances, etc.
In this case, we were given quite a different story from Keystone about parts being ordered and shipped.
We contacted Keystone on June 4th, 2015 and provided the representative with our VIN # and asked for the history on it. The representative was able to go right down the line providing information, including the date of purchase and parts ordered. The history revealed a total of 3 parts had been ordered for our RV. The first part was a door hinge we ordered through Schaap's, of Sioux Falls, another RV dealer. We worked with Schaap's on that replacement door hinge.
According to the representative there were TWO (2) orders placed by Noble RV against the the VIN # of our RV. The FIRST ORDER was placed 4/17/15. The part # on that order was for a skirt. The part shipped to Noble on 4/22/15. The SECOND ORDER was placed on 6/3/15. That was also a skirt part.
Follow up with Keystone on that order confirmed that Noble received that skirt part on 6/12/15. At no time during our conversation did the representative mention that they typically receive pictures for ordering parts.
I asked the representative if the TWO part #'s ordered by Noble were both skirt parts. Yes, they were. The part #'s had several similar #'s but they were NOT EXACTLY the same.
We can only conclude, from our lifetime experiences of ordering parts for other needs, that it was Noble's responsibility to provide the manufacturer with the correct part #. We have always been responsible for the part #'s we've entered or ordered.
We have no reason to question Keystone on the information they gave us regarding the TWO dates orders were placed by Keystone. After all, they were the TWO dates we actually were able to talk to someone from Noble. The second date, 6/3/15 was when we made it clear we were ready to take the matter to the Revdex.com. Coincidentally, the correct part # was ordered that date - 6/3/18.
We DO question Noble's statement of placing 3 orders when Keystone told us 2. We DO question why the skirt part was not ordered on March 24th, the date we advised Noble to fix it. It appears we were given false information until 4/17/15.
We DO question why phone messages left on these dates were not returned: 5/4/15, 5/15/15, 5/25/15, 5/27/15/, 5/29/15, 6/17/15, 6/18/15, and 6/19/15. Would you call that good customer service? Would you accept that?

Final Consumer Response /* (3000, 15, 2015/08/06) */
[redacted]Document Attached[redacted]
We have been periodically checking Noble RV's website to view the status of our toy hauler since we contracted with Noble to sell it for us.
Last week we noticed that they were advertising it as being sold. We have been not notified by anyone from Noble about the sale. In fact, we still have the title in our possession. Does this seem to be a case of FALSE ADVERTISING?
The attached files are a couple of photos of what was posted last week.
Final Business Response /* (4000, 24, 2015/09/10) */
The customers put their unit on consignment with Noble RV on 3/23/2015 for a 3 month term, ending on 6/23/2015. The vacation they had planned for June 10th does not seem to have been priority if their unit was here to be sold for them for two months prior to that travel date and through it.
This unit had been shown to multiple customers who were interested in that size and model of an RV. We can not control the reasons a customer may not purchase this RV - it could be pricing, trade allowance, financing, not what they are looking for exactly, etc.
In response to the comments that the unit was marked as "sold" on our website. Our website is managed by an outside vendor. There are two different statuses - available or sold. We do not have a "Return to Consignor" status to choose from to remove a unit from our inventory on the website. So, when we are told a customer is picking up their consignment the only way to remove it from our inventory listing online is to mark it as sold so it no longer listed. There are many units consignors pick up and this is the same labeling they all receive.
This customer also came to the store on 7/29/15 acting as if they were "secret shoppers" to one of our sales representatives and giving her a difficult time over this. Please refer to management and do not harass our sales representatives.
Another note to point out about the parts ordering - Keystone had sent the correct color and size part but in the incorrect texture. One is supposed to be smooth and one textured. We do give them all of the correct information when ordering - including pictures, etc. and sometimes these errors occur.

Initial Business Response /* (1000, 10, 2015/10/02) */
The customer had agreed to purchase this RV and all the financing, paperwork, etc. was done and ready to go. The customer had us install Mouse Proofing, Maxx Air Vent covers, clean & detail, and perform 2 different 1 hour long walk through...

explanations on how to work everything. The total in parts and labor that were spent by Noble RV doing additional work, etc. at the customers request was over $1100. The customer was aware that these items cost extra, the time was extra, and she agreed to all of it. The extra time and money invested in this deal for the customer is covered by the deposit she paid knowing it was towards the unit and the additional items done to it.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mouse proofing that was done on the unit was clearly a procedure that woul be done for any purchaser and only lasts a certain amount of time. The RV would need to be sprayed with the "mouse proofing' solution seasonally.
The MAXX air vents were added to allow the top vents on the roof to be open during a rain storm and most likely would be installed for any purchaser and a plus for the RV unit.
The walk through is a procedure that is done prior to ANY purchaser leaving the lot with the RV. It is a necessity as the person doing the walk through explains alll the workings of the RV components. It is also a "final check" to make sure there are no problems with the roof, paint, etc and during the walk through/final check my daughter climbed up the ladder to the roof and found a "screw" that had been left on the roof during the building of the rv , and had compromised the sealant on the roof.
There were places on the rv where the decal and the paint needed to be fixed and this was noticed after a careful scrutinizing of the unit by my daughter. The "screens" that were placed on the RV were to stop wasps from building nests in certain vents ( furnace) etc.
The person who conducted the walk through was a paid employee who works at the RV dealership and is paid for his time and hours when he does the walk through. So therefore the labor costs are moot as the employee would be paid his hourly wage in any event.
Again this is a procedure that is done (as I was told by the finance manager) before they will release ANY unit to ANY customer.
The purchase agreement clearly shows an itemization of the cost and the "mouse proofing" listed as "0.00" with other items listed below it also with 0.00 amounts. One assumes that these items are included in the price Only after signing and agreeing to the purchase price was I told the extra cost of these items and I would need to discuss it with the loan officer of the bank.
I was advised by the loan officer that It would be necessary for me to pay for these items with more of my ready cash and I decided to cancel the purchase
I advised the finance manager that the only amount that would be financed by the bank was under $50,000. and that is all I could afford while still being required to put $8500 down on the unit. He then wrote the P.O. for the amount of $49,999 and after that was negotiated proceeded to tell me that the paint protection, mouse proofing and other items would need to be paid for by me and they were not included in the purchase amount This is clearly misleading and manipulating the customer to pay more "out of pocket" .
Again through all of this I face the loss of financing of a "home and property" while the $1000. is being held as a pending deposit on an RV which if done AFTER the mortgage loan is obtained would result in the lender rescinding the loan. If any RV is purchased PRIOR to the mortgage loan being approved it would mean the mortgage loan could be for a lesser amount or denied due to debt to income ratio
I am a senior citizen (female 75 years of age) and will no longer be able to purchase any RV as the money I would have placed as a down payment on the unit has now been used to pay for alternative living arrangements at a higher rental price than if I would have been approved for the mortgage loan through the USDA on the property I was seeking to purchase.
The $8500 is no longer available as it has been used for moving expenses, and deposits on apartments (first and last months rents) etc.
Again I reiterate the additions to the RV will be recouped by the dealership when they sell the RV. They will also need to have their employee do a walk through and explanation of all items and their operating instructions to the next customer and he will be paid an hourly wage for doing so and all repairs to the paint, decal and roof would need to be addressed prior to any sale (unless they would not disclose the issues)
The dealership cleans and details their units while they are on the lot prior to RV shows and purchases by other customers. Therefore I feel that their unwillingness to refund my deposit is just an excuse to take money from a customer and also a bad business practice
I will not recommend this dealership to anyone who asks me and clearly will not purchase any RV from them in the future. I will take my business elsewhere if indeed I purchase an RV and frankly I do not see that happening in my lifetime as my savings have been depleted enough already.
Final Consumer Response /* (3000, 16, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mouse proofing that was done on the unit was clearly a procedure that woul be done for any purchaser and only lasts a certain amount of time. The RV would need to be sprayed with the "mouse proofing' solution seasonally.
The MAXX air vents were added to allow the top vents on the roof to be open during a rain storm and most likely would be installed for any purchaser and a plus for the RV unit.
The walk through is a procedure that is done prior to ANY purchaser leaving the lot with the RV. It is a necessity as the person doing the walk through explains alll the workings of the RV components. It is also a "final check" to make sure there are no problems with the roof, paint, etc and during the walk through/final check my daughter climbed up the ladder to the roof and found a "screw" that had been left on the roof during the building of the rv , and had compromised the sealant on the roof.
There were places on the rv where the decal and the paint needed to be fixed and this was noticed after a careful scrutinizing of the unit by my daughter. The "screens" that were placed on the RV were to stop wasps from building nests in certain vents ( furnace) etc.
The person who conducted the walk through was a paid employee who works at the RV dealership and is paid for his time and hours when he does the walk through. So therefore the labor costs are moot as the employee would be paid his hourly wage in any event.
Again this is a procedure that is done (as I was told by the finance manager) before they will release ANY unit to ANY customer.
The purchase agreement clearly shows an itemization of the cost and the "mouse proofing" listed as "0.00" with other items listed below it also with 0.00 amounts. One assumes that these items are included in the price Only after signing and agreeing to the purchase price was I told the extra cost of these items and I would need to discuss it with the loan officer of the bank.
I was advised by the loan officer that It would be necessary for me to pay for these items with more of my ready cash and I decided to cancel the purchase
I advised the finance manager that the only amount that would be financed by the bank was under $50,000. and that is all I could afford while still being required to put $8500 down on the unit. He then wrote the P.O. for the amount of $49,999 and after that was negotiated proceeded to tell me that the paint protection, mouse proofing and other items would need to be paid for by me and they were not included in the purchase amount This is clearly misleading and manipulating the customer to pay more "out of pocket" .
Again through all of this I face the loss of financing of a "home and property" while the $1000. is being held as a pending deposit on an RV which if done AFTER the mortgage loan is obtained would result in the lender rescinding the loan. If any RV is purchased PRIOR to the mortgage loan being approved it would mean the mortgage loan could be for a lesser amount or denied due to debt to income ratio
I am a senior citizen (female 75 years of age) and will no longer be able to purchase any RV as the money I would have placed as a down payment on the unit has now been used to pay for alternative living arrangements at a higher rental price than if I would have been approved for the mortgage loan through the USDA on the property I was seeking to purchase.
The $8500 is no longer available as it has been used for moving expenses, and deposits on apartments (first and last months rents) etc.
Again I reiterate the additions to the RV will be recouped by the dealership when they sell the RV. They will also need to have their employee do a walk through and explanation of all items and their operating instructions to the next customer and he will be paid an hourly wage for doing so and all repairs to the paint, decal and roof would need to be addressed prior to any sale (unless they would not disclose the issues)
The dealership cleans and details their units while they are on the lot prior to RV shows and purchases by other customers. Therefore I feel that their unwillingness to refund my deposit is just an excuse to take money from a customer and also a bad business practice
I will not recommend this dealership to anyone who asks me and clearly will not purchase any RV from them in the future. I will take my business elsewhere if indeed I purchase an RV and frankly I do not see that happening in my lifetime as my savings have been depleted enough already.
Final Business Response /* (4000, 18, 2015/10/22) */
[redacted] agreed to purchase the motorhome and was well aware of the pricing of both the 2015 & 2016 models that were in inventory at that time. During the course of selling her the 2016 model, she offered us considerably less money for the unit and we accepted a counter-offer if she agreed to take the 2015 models instead. She agreed and we transferred the unit to the Jordan location, cleaned and prepped it for delivery for her. When she arrived for the delivery, she said that she could not live with the 2015 model because of the fact that it did not have a rear window (Which the 2016 has). This was AFTER we had prepped the unit and done a complete walk-through with a technician.
During this time, another deal had been written on the 2016 21QB (stock# 500213) and we were unsure if it was still available for sale. We said that we would check into the possibility of selling her the 2016 model pending the outcome of the other deal that we had written. After further review, We learned that the other deal on this unit was un-financeable and decided to sell [redacted] the 2016 model for a re-negotiated sales price.
During this time, she applied for financing through her own source and secured a loan for no more than $49,999.00 through Wings Financial. At that point, I drew up a purchase agreement for the 2016 for our agreed upon amount of $54,900.00 plus tax/lic. and faxed it to her bank (Wings Financial). This purchase agreement clearly shows that she would need $8,653.26 down-payment to get her bottom line to the $49,999.99 number that Wings Financial needed to see on the contract. She was made fully aware that she would be responsible for securing the $49,999.99 check from Wings Financial and providing us with the $8653.26 balance plus payment for any additional items that she may purchase (Parts/Accessories/Warranties). I further explained her warranty options and hand wrote the pricing for the Warranty and Environmental products that were optional, in the event that she wished to purchase these out of her own pocket (not financed). [redacted] also visited with Mark [redacted] regarding certain accessories that she did want installed on the unit prior to delivery (Mouse Free, Max Air Roof Vents, Bug Screens) and we agreed to install them prior to the delivery, but let her know that she would have to pay our parts/service department separately for these items. She agreed to the entire agreement and gave us a $1,000.00 down-payment so that we could begin installing the accessories and prepping the unit for delivery.
On the delivery date, [redacted] asked for additional walk through and another hour + was spent re-explaining the unit to her. We did not have the opportunity to final deliver the RV and she called me back about a week later to explain that she had housing issues and would not be able to take delivery of the coach. I then explained that we had invested time (labor) and parts costs into the RV and that we would allow her to utilize the down-payment on this or another coach if she purchased within one year. Noble RV has lived up to our contractual obligations on this particular deal and in no way was the customer miss-lead about the fact the down-payment is required before we install accessories on ANY unit.

This response is regarding the complaint submitted to the Revdex.com by [redacted].Please view attachments.

Initial Business Response /* (1000, 5, 2015/05/29) */
Due to an ongoing investigation, we are unable to comment on this at this time. We will be following up throughout the investigation. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
One would think that a supposedly reputable company would take a little more ownership with the property of a customer that is on their premise. No security or surveillance there.
Final Consumer Response /* (3000, 10, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One would think that a supposedly reputable company would take a little more ownership with the property of a customer that is on their premise. No security or surveillance there.
Final Business Response /* (4000, 17, 2015/07/15) */
Noble RV has been working diligently with the local law enforcement on this situation. There has still been no resolution. We will continue to work to come to a solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:This is inaccurate information.  Pleasureland RV fixed the problem with the sewer that Noble RV was not able to fix.  Noble Rv was the first company to attempt the sewer manufacture default and left a giant hole in the underbelly (and didn't fix the sewer problem)and they didn't repair as they were suppose too.  Rv was taken to Pleasureland to have the sewer fixed correctly.  Pleasureland went through the same hole that Noble RV had created the first time.  Pleasureland has no fault in this complaint.  The only reason we didn't take it there in the first place was due to the distance we needed to travel to get it there.  Lesson learned that you should always have things repaired were they have an outstanding service department, a relationship built and where we made the initial purchase.  I was trying to save time by bringing it to a repair company closer to home.It appears as though this matter will not change and the damage is done.  We have been reassured through Keystone via a phone conversation that in 10 years, when we trade in this unit that there will be no issue in the trade in value.  We are devastated at the outcome of this.  Keystone knows they have an upper hand against a middle class family. The [redacted] family has spend to much time on this matter and needs to move forward living life to the fullest everyday. Our only wish is that others will read the Revdex.com and act cautiously.

The issue on the coach are correct we have verified them as the customer states ,we went to coachmen to ask what we could done to help these people .The first part of [redacted] s  statement was to return the coach  we had asked coachmen they said no,  and this was reported back to...

the [redacted] s.   This was meet with there dissatisfaction and frustration The answer that coachmen came up was, for Noble RV to reinstall a new roof, even when it was out of warranty the coach was bought April 2015 . This has been done and we have been testing this to make sure repairs where done correctly.We have almost completed the testing and have talked with engineering thru out all of the repairs. Noble has been contacted by the [redacted] s via email and will advise when testing is completed so they can pick so they can use it yet this fall.Thank you, Tim [redacted]

Keystone RV was also notified by the Revdex.com & will also be responding… [redacted] reached out & visited two RV dealerships (in 2015) related to this repair issue.(Pleasure Land & Noble RV – Keystone has notes that state that Pleasure Land had compromised the under belly) Noble RV...

& Keystone agreed to a “good will” replacement of the under belly When Noble RV was completed – photos were sent to Keystone RV for approval Keystone approved the repair & the customer was called. [redacted] were not satisfied with the repair.   Noble RV suggested an option to minimize the [redacted] concerns that was approved by Keystone RV -  that was not acceptable. Noble RV notified the [redacted] & Keystone that we would not be participating in the process any longersiting unreasonable expectations of the [redacted]. Keystone RV stated that they would reach out to the [redacted].

Noble RV strives on providing our customers with best customer service in the industry.  Based on this philosophy Noble RV has made the list of the Top 50 Dealers in the United States and...

Canada for the last 4 years.  This accomplishment was not achieved by misleading customers and not being honest.We have been and will always be committed to making our customers satisfied.  Again,  Noble RV's last communication with [redacted] was an agreement that we would discuss their situation after the response from the insurance company.  The [redacted] decided to go to the Revdex.com instead of calling Noble RV and figure out a solution.  We would welcome a phone call from the [redacted] to discuss the next steps.The two options for the [redacted] are to trade the current camper in or have it repaired.  Noble RV is willing to look at both options.  Noble RV looks at Midwest Market Value or Fair Market Value when it comes to valuing potential trades.  This philosophy is used by all dealers in the State of Minnesota.  This value depends on current market conditions at the time of the transaction.  Noble RV wants to help the [redacted] resolve their frustrations.  We will wait for a phone call or if the [redacted] approve we can contact them.  Again, Noble RV does not wish these circumstances on anyone.  We are here to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok. [redacted] and I have some reservations about the vague answer to the question of determining what value is. We are already afraid and hope we don’t have any problems.We are disappointed that it had to go this far. This is not how we thought our first year of being a camper owner was going to be. This wasn’t just some ten thousand dollar used camper. To us it was more. We’re praying that our son will react just fine with a new one. He’s autistic and changes can set him off. Please understand I can handle this. A 5 year old can’t. [redacted] and I look forward to settling this. Thank You