Noble RV

Initial Business Response / [redacted] (1000, 10, 2015/10/02) */ The customer had agreed to purchase this RV and all the financing, paperwork, etcwas done and ready to goThe customer had us install Mouse Proofing, Maxx Air Vent covers, clean & detail, and perform different hour long walk through explanations on how to work everythingThe total in parts and labor that were spent by Noble RV doing additional work, etcat the customers request was over $The customer was aware that these items cost extra, the time was extra, and she agreed to all of itThe extra time and money invested in this deal for the customer is covered by the deposit she paid knowing it was towards the unit and the additional items done to it Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mouse proofing that was done on the unit was clearly a procedure that woul be done for any purchaser and only lasts a certain amount of timeThe RV would need to be sprayed with the "mouse proofing' solution seasonally The MAXX air vents were added to allow the top vents on the roof to be open during a rain storm and most likely would be installed for any purchaser and a plus for the RV unit The walk through is a procedure that is done prior to ANY purchaser leaving the lot with the RVIt is a necessity as the person doing the walk through explains alll the workings of the RV componentsIt is also a "final check" to make sure there are no problems with the roof, paint, etc and during the walk through/final check my daughter climbed up the ladder to the roof and found a "screw" that had been left on the roof during the building of the rv , and had compromised the sealant on the roof There were places on the rv where the decal and the paint needed to be fixed and this was noticed after a careful scrutinizing of the unit by my daughterThe "screens" that were placed on the RV were to stop wasps from building nests in certain vents ( furnace) etc The person who conducted the walk through was a paid employee who works at the RV dealership and is paid for his time and hours when he does the walk throughSo therefore the labor costs are moot as the employee would be paid his hourly wage in any event Again this is a procedure that is done (as I was told by the finance manager) before they will release ANY unit to ANY customer The purchase agreement clearly shows an itemization of the cost and the "mouse proofing" listed as "0.00" with other items listed below it also with amountsOne assumes that these items are included in the price Only after signing and agreeing to the purchase price was I told the extra cost of these items and I would need to discuss it with the loan officer of the bank I was advised by the loan officer that It would be necessary for me to pay for these items with more of my ready cash and I decided to cancel the purchase I advised the finance manager that the only amount that would be financed by the bank was under $50,and that is all I could afford while still being required to put $down on the unitHe then wrote the P.Ofor the amount of $49,and after that was negotiated proceeded to tell me that the paint protection, mouse proofing and other items would need to be paid for by me and they were not included in the purchase amount This is clearly misleading and manipulating the customer to pay more "out of pocket" Again through all of this I face the loss of financing of a "home and property" while the $is being held as a pending deposit on an RV which if done AFTER the mortgage loan is obtained would result in the lender rescinding the loanIf any RV is purchased PRIOR to the mortgage loan being approved it would mean the mortgage loan could be for a lesser amount or denied due to debt to income ratio I am a senior citizen (female years of age) and will no longer be able to purchase any RV as the money I would have placed as a down payment on the unit has now been used to pay for alternative living arrangements at a higher rental price than if I would have been approved for the mortgage loan through the USDA on the property I was seeking to purchase The $is no longer available as it has been used for moving expenses, and deposits on apartments (first and last months rents) etc Again I reiterate the additions to the RV will be recouped by the dealership when they sell the RVThey will also need to have their employee do a walk through and explanation of all items and their operating instructions to the next customer and he will be paid an hourly wage for doing so and all repairs to the paint, decal and roof would need to be addressed prior to any sale (unless they would not disclose the issues) The dealership cleans and details their units while they are on the lot prior to RV shows and purchases by other customersTherefore I feel that their unwillingness to refund my deposit is just an excuse to take money from a customer and also a bad business practice I will not recommend this dealership to anyone who asks me and clearly will not purchase any RV from them in the futureI will take my business elsewhere if indeed I purchase an RV and frankly I do not see that happening in my lifetime as my savings have been depleted enough already Final Consumer Response / [redacted] (3000, 16, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The mouse proofing that was done on the unit was clearly a procedure that woul be done for any purchaser and only lasts a certain amount of timeThe RV would need to be sprayed with the "mouse proofing' solution seasonally The MAXX air vents were added to allow the top vents on the roof to be open during a rain storm and most likely would be installed for any purchaser and a plus for the RV unit The walk through is a procedure that is done prior to ANY purchaser leaving the lot with the RVIt is a necessity as the person doing the walk through explains alll the workings of the RV componentsIt is also a "final check" to make sure there are no problems with the roof, paint, etc and during the walk through/final check my daughter climbed up the ladder to the roof and found a "screw" that had been left on the roof during the building of the rv , and had compromised the sealant on the roof There were places on the rv where the decal and the paint needed to be fixed and this was noticed after a careful scrutinizing of the unit by my daughterThe "screens" that were placed on the RV were to stop wasps from building nests in certain vents ( furnace) etc The person who conducted the walk through was a paid employee who works at the RV dealership and is paid for his time and hours when he does the walk throughSo therefore the labor costs are moot as the employee would be paid his hourly wage in any event Again this is a procedure that is done (as I was told by the finance manager) before they will release ANY unit to ANY customer The purchase agreement clearly shows an itemization of the cost and the "mouse proofing" listed as "0.00" with other items listed below it also with amountsOne assumes that these items are included in the price Only after signing and agreeing to the purchase price was I told the extra cost of these items and I would need to discuss it with the loan officer of the bank I was advised by the loan officer that It would be necessary for me to pay for these items with more of my ready cash and I decided to cancel the purchase I advised the finance manager that the only amount that would be financed by the bank was under $50,and that is all I could afford while still being required to put $down on the unitHe then wrote the P.Ofor the amount of $49,and after that was negotiated proceeded to tell me that the paint protection, mouse proofing and other items would need to be paid for by me and they were not included in the purchase amount This is clearly misleading and manipulating the customer to pay more "out of pocket" Again through all of this I face the loss of financing of a "home and property" while the $is being held as a pending deposit on an RV which if done AFTER the mortgage loan is obtained would result in the lender rescinding the loanIf any RV is purchased PRIOR to the mortgage loan being approved it would mean the mortgage loan could be for a lesser amount or denied due to debt to income ratio I am a senior citizen (female years of age) and will no longer be able to purchase any RV as the money I would have placed as a down payment on the unit has now been used to pay for alternative living arrangements at a higher rental price than if I would have been approved for the mortgage loan through the USDA on the property I was seeking to purchase The $is no longer available as it has been used for moving expenses, and deposits on apartments (first and last months rents) etc Again I reiterate the additions to the RV will be recouped by the dealership when they sell the RVThey will also need to have their employee do a walk through and explanation of all items and their operating instructions to the next customer and he will be paid an hourly wage for doing so and all repairs to the paint, decal and roof would need to be addressed prior to any sale (unless they would not disclose the issues) The dealership cleans and details their units while they are on the lot prior to RV shows and purchases by other customersTherefore I feel that their unwillingness to refund my deposit is just an excuse to take money from a customer and also a bad business practice I will not recommend this dealership to anyone who asks me and clearly will not purchase any RV from them in the futureI will take my business elsewhere if indeed I purchase an RV and frankly I do not see that happening in my lifetime as my savings have been depleted enough already Final Business Response / [redacted] (4000, 18, 2015/10/22) */ [redacted] agreed to purchase the motorhome and was well aware of the pricing of both the & models that were in inventory at that timeDuring the course of selling her the model, she offered us considerably less money for the unit and we accepted a counter-offer if she agreed to take the models insteadShe agreed and we transferred the unit to the Jordan location, cleaned and prepped it for delivery for herWhen she arrived for the delivery, she said that she could not live with the model because of the fact that it did not have a rear window (Which the has)This was AFTER we had prepped the unit and done a complete walk-through with a technician During this time, another deal had been written on the 21QB (stock# 500213) and we were unsure if it was still available for saleWe said that we would check into the possibility of selling her the model pending the outcome of the other deal that we had writtenAfter further review, We learned that the other deal on this unit was un-financeable and decided to sell [redacted] the model for a re-negotiated sales price During this time, she applied for financing through her own source and secured a loan for no more than $49,through Wings FinancialAt that point, I drew up a purchase agreement for the for our agreed upon amount of $54,plus tax/licand faxed it to her bank (Wings Financial)This purchase agreement clearly shows that she would need $8,down-payment to get her bottom line to the $49,number that Wings Financial needed to see on the contractShe was made fully aware that she would be responsible for securing the $49,check from Wings Financial and providing us with the $balance plus payment for any additional items that she may purchase (Parts/Accessories/Warranties)I further explained her warranty options and hand wrote the pricing for the Warranty and Environmental products that were optional, in the event that she wished to purchase these out of her own pocket (not financed) [redacted] also visited with Mark [redacted] regarding certain accessories that she did want installed on the unit prior to delivery (Mouse Free, Max Air Roof Vents, Bug Screens) and we agreed to install them prior to the delivery, but let her know that she would have to pay our parts/service department separately for these itemsShe agreed to the entire agreement and gave us a $1,down-payment so that we could begin installing the accessories and prepping the unit for delivery On the delivery date, [redacted] asked for additional walk through and another hour + was spent re-explaining the unit to herWe did not have the opportunity to final deliver the RV and she called me back about a week later to explain that she had housing issues and would not be able to take delivery of the coachI then explained that we had invested time (labor) and parts costs into the RV and that we would allow her to utilize the down-payment on this or another coach if she purchased within one yearNoble RV has lived up to our contractual obligations on this particular deal and in no way was the customer miss-lead about the fact the down-payment is required before we install accessories on ANY unit

Noble RV strives on providing our customers with best customer service in the industry Based on this philosophy Noble RV has made the list of the Top Dealers in the United States and Canada for the last years This accomplishment was not achieved by misleading customers and not being honest.We have been and will always be committed to making our customers satisfied Again, Noble RV's last communication with [redacted] was an agreement that we would discuss their situation after the response from the insurance company The [redacted] decided to go to the Revdex.com instead of calling Noble RV and figure out a solution We would welcome a phone call from the [redacted] to discuss the next steps.The two options for the [redacted] are to trade the current camper in or have it repaired Noble RV is willing to look at both options Noble RV looks at Midwest Market Value or Fair Market Value when it comes to valuing potential trades This philosophy is used by all dealers in the State of Minnesota This value depends on current market conditions at the time of the transaction Noble RV wants to help the [redacted] resolve their frustrations We will wait for a phone call or if the [redacted] approve we can contact them Again, Noble RV does not wish these circumstances on anyone We are here to help

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Due to an ongoing investigation, we are unable to comment on this at this timeWe will be following up throughout the investigationThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) One would think that a supposedly reputable company would take a little more ownership with the property of a customer that is on their premiseNo security or surveillance there Final Consumer Response / [redacted] (3000, 10, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) One would think that a supposedly reputable company would take a little more ownership with the property of a customer that is on their premiseNo security or surveillance there Final Business Response / [redacted] (4000, 17, 2015/07/15) */ Noble RV has been working diligently with the local law enforcement on this situationThere has still been no resolutionWe will continue to work to come to a solution

I am rejecting this response because:This is inaccurate information Pleasureland RV fixed the problem with the sewer that Noble RV was not able to fix Noble Rv was the first company to attempt the sewer manufacture default and left a giant hole in the underbelly (and didn't fix the sewer problem)and they didn't repair as they were suppose too Rv was taken to Pleasureland to have the sewer fixed correctly Pleasureland went through the same hole that Noble RV had created the first time Pleasureland has no fault in this complaint The only reason we didn't take it there in the first place was due to the distance we needed to travel to get it there Lesson learned that you should always have things repaired were they have an outstanding service department, a relationship built and where we made the initial purchase I was trying to save time by bringing it to a repair company closer to home.It appears as though this matter will not change and the damage is done We have been reassured through Keystone via a phone conversation that in years, when we trade in this unit that there will be no issue in the trade in value We are devastated at the outcome of this Keystone knows they have an upper hand against a middle class familyThe [redacted] family has spend to much time on this matter and needs to move forward living life to the fullest everydayOur only wish is that others will read the Revdex.com and act cautiously

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ok. [redacted] and I have some reservations about the vague answer to the question of determining what value is. We are already afraid and hope we don’t have any problems.We are disappointed that it had to go this far. This is not how we thought our first year of being a camper owner was going to be. This wasn’t just some ten thousand dollar used camper. To us it was more. We’re praying that our son will react just fine with a new one. He’s autistic and changes can set him off. Please understand I can handle this. A 5 year old can’t. [redacted] and I look forward to settling this. Thank You