Noble Title & Trust, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]because I am in the process of trying to find the computer with the postal system to get it returned to them and the computer never worked right at all, it wasn't just the CD or DVD part of it and they know that cause I have made several complaints about it and they never did fix the problemI will be in contact with them tomorrow to let them know I am still looking for the computer [redacted] *** Regards,

April 26, [redacted] Dear Ms [redacted] , We understand based on your service call records that you were having issues automatically playing your CD’sWe did know that was an issue with the software on your computer which we corrected using a re-image keySince that correction on 6/3/according to our notes you had no further issues with the computer and continued to it without issuesMyGait is not currently in possession of the laptop purchased on 5/11/2015, therefor we have the right to continue to bill until the product is returnedIf you did ship back the laptop without the return authorization number it was returned to sender, due to our return policy as stated belowPer MyGait’s return policy if you are not satisfied with the MyGait computer for any reason, you may return the MyGait computer for a refund within the first days after receiptYou must call MyGait’s Customer Service Department at 1-866-469-for return authorization and return proceduresAll returns must have a valid return authorization number that is clearly displayed on the outside of the boxReturns that arrive without a valid return authorization number will not be acceptedWe contacted you last week regarding your complaint and when we spoke you acknowledged that you weren’t sure when or how you sent the computer back to usWe asked that you provide some evidence as to, if you sent back the computerYou have yet to provide such information so we will continue to bill, since our records show you are still in possession of the laptopPlease feel free to contact us regarding any further questions or concerns, we would like to come agreeable resolutionSincerely, Lori [redacted] 1-866-475-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The laptop has been found and since I have not been able to use it since its been broken and you guys have turned it off, I had to buy another computer so I am not interested in getting this one fixed, but ty for offeringWould you please send me a return paid label so I can return it to you and then get credited for the amount I paid for it? If you do not send the label, than I will not be able to send it back to you till the fourth of May
Regards,*** ***

April 26, 2016   [redacted] [redacted] Dear Ms. [redacted], We understand based on your service call records that you were having issues automatically playing your CD’s. We did know that was an issue with the software on your computer which we corrected using a...

re-image key. Since that correction on 6/3/2015 according to our notes you had no further issues with the computer and continued to it without issues. MyGait is not currently in possession of the laptop purchased on 5/11/2015, therefor we have the right to continue to bill until the product is returned. If you did ship back the laptop without the return authorization number it was returned to sender, due to our return policy as stated below. Per MyGait’s return policy if you are not satisfied with the MyGait computer for any reason, you may return the MyGait computer for a refund within the first 30 days after receipt. You must call MyGait’s Customer Service Department at 1-866-469-4248 for return authorization and return procedures. All returns must have a valid return authorization number that is clearly displayed on the outside of the box. Returns that arrive without a valid return authorization number will not be accepted. We contacted you last week regarding your complaint and when we spoke you acknowledged that you weren’t sure when or how you sent the computer back to us. We asked that you provide some evidence as to, if you sent back the computer. You have yet to provide such information so we will continue to bill, since our records show you are still in possession of the laptop. Please feel free to contact us regarding any further questions or concerns, we would like to come agreeable resolution. Sincerely,   Lori [redacted] 1-866-475-1054

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]because I am in the process of trying to find the computer with the postal system to get it returned to them and the computer never worked right at all, it wasn't just the CD or DVD part of it and they know that cause I have made several complaints about it and they never did fix the problem. I will be in contact with them tomorrow to let them know I am still looking for the computer. [redacted].
Regards,

April 12, 2016
 
Patricia A B[redacted]
 
Dear Mam,
 
In response to the formal complaint filed with the RevDex.com, MyGait would like to express their desire to come to a
resolution.  We have contacted and worked with you in regards to the
issues you were experiencing on the computer. We have since been able to
address the specific message you were receiving and have also replaced the
mouse. As such, you are now able to use your computer without experiencing these
issues. 
 
We desire to provide you with full customer support for your
computing needs and we would like for you to call us with any and all questions
you have regarding this issue or any other issue you have.  That is what we are here for!
 
If you need anything please give us a call at
1-866-469-4248.
 
Sincerely,
Lori H[redacted]
MyGait

April 28, 2016  [redacted] Dear Ms. [redacted], In response to the rejection of our formal response filed with the Revdex.com. We understand that you are still currently looking for your laptop with the United States Postal service. Once you locate the laptop we would be happy to work with you and resolve any issues you may be having with the computer. Since MyGait is not currently in possession of the laptop purchased on 5/11/2015, we have the right to continue to bill until the product paid in full.  Please feel free to contact us regarding any further questions or concerns, we would like to come agreeable resolution.  Sincerely,  Lori [redacted]1-866-475-1054 Tell us why here...