Noble's Pond

Review: On July 9, 2014 I wrote a letter to Revdex.com describing an unresolved construction issue (did not meet County Code) but have not heard back from Revdex.com, nor is any information on your website regarding the complaint.

Firstly, I'd appreciate knowing why there is no online information regarding the complaint. Secondly, I'd appreciate your assistance in getting reimbursed for the emergency expenditures to correct a water intrusion problem and PARTIALLY meet the construction code.Desired Settlement: (1) An explanation from Revdex.com describing why my complaint was not previous addressed.

(2) Reimbursement from Regal contractors in the amount of $450.00 as described in my letter to them, dated May 14, 2014.

Business

Response:

February 18, 2015Dear Ms. [redacted]:This letter is in response to your email that we received on February 9, 2015 with regard to customer complaint [redacted] We were contacted by the home buyer via a letter dated May 14, 2015 stating that his home was missing house wrap above the ground floor level and he had the repair performed by an outside company and was requesting payment for this work from our company. Please note, he did not contact us prior to having said issue repaired by an outside firm, hence, never giving us the opportunity to inspect his concern and to determine if indeed a repair was warranted. His action did not follow our service policy and procedures. In addition, this customer had past the one year service warranty with our company and we advised him of such and to contact the 10 year structural warranty company. As a matter of course, we purchase a 10 year structural warranty program for each and every home we build in the community. In the attached documents we communicated this information on structural warranty to the consumer. Please note the follow-up letter dated July 10, 2014 where we further clarified and provided additional information for the consumer. Note: as per your request, we have removed the consumer's name and address as well as the name of our employee who sent the attached correspondence. If you have any further questions, feel free to contact me at the above email address or telephone me at [redacted]. Thank you.

Consumer

Response: