NoBull, Inc.

Hi, I see you have been in communication with a member of our Customer Service Team via ***I see you received a pre-paid shipping label so that you can send the Trainers back to our facilityWe have also processed your exchange and the brand new women's size NOBULL
Trainers are shipping to youPlease feel free to reach out to us at *** with any questions as we are more than happy to continue to assist you. Best,The NOBULL Team

We have provided the customer with a refund for the item which was delivered on December 26, at 7:29am ETThe customer has been notified of the refund for this item

Hello, We were unable to provide the refund as the product has shipped from our facility to the customerAccording the tracking information from ***, the product was delivered today, December 26, at 7:29AM ESTHere is a link to the tracking
information: *** We are more than happy to provide a refund for the customer once they return the productThis can be done by using the Returns & Exchange Center here: https://www.nobullproject.com/pages/exchanges-and-returns We are more than happy to help with any other information that is necessary

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]I actually requested a refund a WEEK prior to the item shippingFurther, NB had promised delivery BY Christmas which also did not occur (I still have the email with this promise)I want to go on record as to the extremely poor response and customer service provided by NB. I had tried several times to resolve the issue with NB prior to contacting Revdex.com, but NB provided only generic, canned responses which did not even remotely address my concerns. I caution other buyers to make CERTAIN the item(s) they order are actually in stock prior to ordering since NB does not subscribe to a policy of transparency and/or ethical conduct with its customers
Regards,
*** ***

I purchased a pair of No Bull Men's Black High-Top Trainer Shoes for Christmas. I have never purchased anything with this company before but he really wanted these particular ones. Once I received the shoes, I was confused as to why I received Women's Purple Trainers, size 6.5 that were to be shipped to someone over 2,000 miles away! I will admit I was a little frustrated because it was also less than a week before Christmas, I wasn't able to find a phone number for the company and was treated horribly by a chat representative! ( I do have screenshots of all the chat messages along with my relies) So I went online to initiate an exchange and I was unable to at first so I emailed customer support. I received an email a few hours later letting me know that the exchange would process as soon as I let the representative know I dropped them into the mail which I had already left town for vacation and had along with the receipt from the post office with tracking information. Once I returned home, I requested the exchange and heard nothing for 2 days! I contacted customer support on four separate occasions on day 3 to get the status of the exchange with shipping details and was informed the shoes shipped but the shipping details could not be given to me. I am just appalled that the company wouldn't acknowledge and attempt to make the error right! This whole process has been extremely frustrating! Now, I don't have the $150 or shoes to give my loved one for Christmas! This company is a JOKE and according to the BBB complaints, they have a reputation for this and the only way to get it resolved is to file complaints with them and attorney general!)

Hi,? I see you have been in communication with a member of our Customer Service Team via ***I see you received a pre-paid shipping label so that you can send the Trainers back to our facilityWe have also processed your exchange and the brand new women's size NOBULL
Trainers are shipping to youPlease feel free to reach out to us at *** with any questions as we are more than happy to continue to assist you.? Best,The NOBULL Team

Hello, We were unable to provide the refund as the product has shipped from our facility to the customer. According the tracking information from [redacted], the product was delivered today, December 26, 2017 at 7:29AM EST. Here is a link to the tracking...

information: [redacted]  We are more than happy to provide a refund for the customer once they return the product. This can be done by using the Returns & Exchange Center here: https://www.nobullproject.com/pages/exchanges-and-returns We are more than happy to help with any other information that is necessary.

We have provided the customer with a refund for the item which was delivered on December 26, 2017 at 7:29am ET. The customer has been notified of the refund for this item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]I actually requested a refund a WEEK prior to the item shipping. Further, NB had promised delivery BY Christmas which also did not occur (I still have the email with this promise). I want to go on record as to the extremely poor response and customer service provided by NB.  I had tried several times to resolve the issue with NB prior to contacting Revdex.com, but NB provided only generic, canned responses which did not even remotely address my concerns.  I caution other buyers to make CERTAIN the item(s) they order are actually in stock prior to ordering since NB does not subscribe to a policy of transparency and/or ethical conduct with its customers.
Regards,
[redacted]