Nobull Woman Apparel

Thank you for notifying us of this issueI have done an investigation into this order, and have found the reason for the problem We recently switched e-mail responsibilities and some e-mails were lost in transitionThe e-mail correspondence to this order, is part of the ones that were lostWe have now completely updated our e-mail services, and can respond more quickly to customers The customer that placed this order requested an exchange, which we are happy to doThe problem with the exchange was because the name of the customer on the e-mails and exchange request was different than the name on the package that was returnedThis caused a delay with the exchange Since receiving the notification of this issue we have contacted the customer with a solutionWe have found her exchange package, and will be happy to assist from here Regards, [redacted] NoBull Woman Apparel

Thank you for notifying us of this issueI have done an investigation into this order, and have found the reason for the problemWe recently switched e-mail responsibilities and some e-mails were lost in transitionThe e-mail correspondence to this order, is part of the ones that were lostWe have now completely updated our e-mail services, and can respond more quickly to customersThe customer that placed this order requested an exchange, which we are happy to doThe problem with the exchange was because the name of the customer on the e-mails and exchange request was different than the name on the package that was returnedThis caused a delay with the exchangeSince receiving the notification of this issue we have contacted the customer with a solutionWe have found her exchange package, and will be happy to assist from hereRegards,***NoBull Woman Apparel

Our items are hand madeOur shop policies state a processing time of 3-weeks When the customer purchased this item, they agreed to the policies In addition, the order was delivered a few days after this complaint was opened

1.We received e-mails from this customer, of which we repliedI explained that one of the products that she chose out of our Bundle Pack Deal was on back order but would be shipped as soon as completed.3.The customer did not provide us proof of a defect, or give us a chance to respond to her latest email before opening up this claimI emailed the customer letting her know to simply send me a photo of the defect to receive a refund

All orders also have a processing time in addition to the shipping (transit time)This information is available under the terms of service on our websiteWhen the customer placed the order, they agreed to the terms of service"TERMS OF SERVICEFor inquiries regarding your order, please contact [redacted] along with your order number as the subject line.Our current turn around time is 2-business days (sometimes sooner) after payment is received/clearedGood things take time :) If you absolutely need it by a certain date please contact me so we can find a solutionThe customer placed their order on December 18th at 10:45pm, and the order shipped in less than hours on the 19th(see attachment) Tracking number shows the order delivered on December 22nd (see attachment)We do not offer refunds, only exchanges as per our terms of servicePlease close this complaint

Our items are hand madeOur shop policies state a processing time of 3-weeks When the customer purchased this item, they agreed to the policies. In addition, the order was delivered a few days after this complaint was opened

The customer had given us the incorrect order number on the original Revdex.com complaint, which is what led to some confusion.After looking up the customer's information by email address instead, I was able to locate order *** and issued a full refund. Thank you,***

This order was placed on November 25th, not January 10th, The customer contacted us weeks after placing the order, saying they ordered the wrong size and needed to exchangeWe responded with exchange instructions on January 10thWe did not receive an update, or tracking
number from the customer until January 27thAlmost weeks after giving instructionsThis is beyond our exchange policy, as the period has expiredWe are still willing to help the customer, even though we are not responsible for this under our shop policies, and sent the customer an update on March 15th

1.We received 7 e-mails from this customer, of which we replied.
2. I explained that one of the products that she chose out of our Bundle Pack Deal was on back order but would be shipped as soon as completed.
3.The customer did not provide us proof of a defect, or give us a chance to...

respond to her latest email before opening up this claim.4. I emailed the customer letting her know to simply send me a photo of the defect to receive a refund.

Our items are hand made. Our shop policies state a processing time of 3-8 weeks.
 
When the customer purchased this item, they agreed to the policies.
 
In addition, the order was delivered a few days after this complaint was opened.

Thank you for notifying us of this issue. I have done an investigation into this order, and have found the reason for the problem. 1. We recently switched e-mail responsibilities and some e-mails were lost in transition. The e-mail correspondence to this order, is part of the ones that were...

lost. We have now completely updated our e-mail services, and can respond more quickly to customers. 2. The customer that placed this order requested an exchange, which we are happy to do. The problem with the exchange was because the name of the customer on the e-mails and exchange request  was different than the name on the package that was returned. This caused a delay with the exchange. Since receiving the notification of this issue we have contacted the customer with a solution. We have found her exchange package, and will be happy to assist from here. Regards,[redacted]NoBull Woman Apparel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I picked 1-3 day shipping..the order was placed on Dec 19th not the 18th around noon. The package sill has not been received when I complained on January 2nd and the company said it had not shipped and they would do no refund, only exchange. The item had not been shipped in 8 business days and 12 days overall. This response is either a lie or they are confused. I can send proof of the order on my end and how it still says pending and hasn’t shipped. There site lies on the shipping and charges more. This needs to be stopped. Thank You.
Regards,
[redacted]

Thank you for notifying us of this issue. I have done an investigation into this order, and have found the reason for the problem.
 
1. We recently switched e-mail responsibilities and some e-mails were lost in transition. The e-mail correspondence to this order,...

is part of the ones that were lost. We have now completely updated our e-mail services, and can respond more quickly to customers. 
2. The customer that placed this order requested an exchange, which we are happy to do. The problem with the exchange was because the name of the customer on the e-mails and exchange request  was different than the name on the package that was returned. This caused a delay with the exchange.
 
Since receiving the notification of this issue we have contacted the customer with a solution. We have found her exchange package, and will be happy to assist from here.
 
Regards,
[redacted]
NoBull Woman Apparel

1. All orders also have a processing time in addition to the shipping (transit time). This information is available under the terms of service on our website. When the customer placed the order, they agreed to the terms of service. "TERMS OF SERVICEFor inquiries regarding your order, please contact...

[redacted] along with your order number as the subject line.Our current turn around time is 2-10 business days (sometimes sooner) after payment is received/cleared. Good things take time :) If you absolutely need it by a certain date please contact me so we can find a solution.2. The customer placed their order on December 18th at 10:45pm, and the order shipped in less than 24 hours on the 19th. (see attachment) 3. Tracking number shows the order delivered on December 22nd (see attachment). 4. We do not offer refunds, only exchanges as per our terms of service. Please close this complaint

1.We received 7 e-mails from this customer, of which we replied.2. I explained that one of the products that she chose out of our Bundle Pack Deal was on back order but would be shipped as soon as completed.3.The customer did not provide us proof of a defect, or give us a chance to respond to her...

latest email before opening up this claim.4. I emailed the customer letting her know to simply send me a photo of the defect to receive a refund.