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Nocturnal SD

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Nocturnal SD Reviews (1)

Review: I booked a limo with this company on October 2nd 2013 for October 12,2013 same day I gave a deposit of 75.00 The owner told me that everything was booked and good to go. The day of pick up I was never notified that all limos were broken down and that they cancelled their services until an hour before their expected arrival when I contacted the owner and he told me the situation. He said he was going to refund the deposit, but it is now November 11,2013 and still no refund on my credit card. I contacted him several times and he says it is still pending. Contacted my credit card company and still no sign of a pending charge on my account.Desired Settlement: I want his business to be exposed for being an absolute scam. He is using yelp and getting people to comment on behalf of his company tricking people like me as if it were a legitimate business. All he does is take people's deposit and leave them to fend for themselves to deal with the limo companies that he booked for us.

Business

Response:

Hello, my name is [redacted] and I am the CEO of [redacted] Limo Broker. I am writing this in dispute to false accusations of my company. To better help you understand this situation I will share with you that [redacted] Limo Broker functions as a brokerage service, and that we state this to our clients. Our clients know that our services for transportation are with an agreement through various limo companies in San Diego county. Upon confirmation of reservation by our customers, we provide the following information:

vehicle size and type

cost of deposit that our client agrees to pay

contact information of the limo/transportation company that will be providing the service

At this time, we take the deposit from our customers which is our brokerage fee that is non-refundable for the majority. We always tell our clients to contact the company before the date of their reservation to double confirm all of this information.

Our deposits that are made are non-refundable, as stated on our website: http://averylimobroker.com/san-diego-limo-service-faq/

"What is a deposit?

Deposits are non-refundable, unless otherwise previously agreed upon. On a case-to-case basis, we allow the deposit to be transferred to another booking if you need to cancel your reservation. We reserve the right to not refund any cancellations. However we strive to take care of our customers, and will do everything to ensure your satisfaction. If you have any questions about the deposit before you booking, feel free to call us."

I have personally reviewed this situation, and felt that the actual dispute was between the limo company and the clients. Out of the goodness of customer satisfaction, I decided to refund her deposit of which I can supply proof of the credit card refund receipt. (Attached)

I am absolutely shocked at the level of immaturity this client has shown with expletives, personal threats, and false accusations about myself and my company.

Yelp has reviewed many reviews made by herself and her friends that were offensive, off-colored, and threatening. They have chosen to remove them because of questionable validity. There were even listed threats of ruining my yelp review, and threatening to have many people ruin my yelp account. (Attached example)

As stated on my response to accusations that my yelp reviews are fake:

"I would like to address is that none of these yelp reviews have been paid, or asked to give a review of our company. It is the honest, personal opinions of our work, customer service, transportation rates, and experience that these people have given the reviews."

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Description: Ticket Sales - Events, Transportation Consultants, Event Planners

Address: 5053 College Ave, San Diego, California, United States, 92115

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