Noelle Spa for Beauty & Wellness

Review: The receptionist at this business booked me for the incorrect date of service. I told them this was not the date I had asked to be booked for, and they still charged my Credit Card on file for a $50- no show fee.

Product_Or_Service: Facial

Desired Settlement: DesiredSettlementID: Refund

$50 back to my American Express card.

Business

Response:

Business Response /* (1000, 6, 2013/07/31) */

Contact Name and Title: [redacted] president

Contact Phone: 203.321.1469

Contact Email: [redacted].com

This customer has been treated with the utmost respect and consideration thru two(2) appointments that are in question...In the first instance (which is the one she is disputing the charge for), she failed to show for an appointment even tho she acknowledges receiving a confirmation call for the appointment...Our policy is to hold a credit card against the appointment which will be charged in the event a guest does not "show" for the appointment...The policy is fully explained and a credit card number is put on file expressly for this reason...Other than the policy being fully explained and agreed to, there would be no other reason for this guest to have given us her credit card number...In the second instance, the guest came over half-an-hour late for an appointment should have been charged as she refused our offer to perform a shorten service for her and we waived the fee...As a company, [redacted] believes in honesty and integrity and seeks to ensure our staff are paid for the time they have committed to our guests which our guests have committed to as well...Both these agreements need to be met to the best of our mutual abilities...Our cancellation Policy is fair, well documented and always agreed to by our guests...[redacted] Noelle Spa for Beauty and Wellness

Consumer Response /* (3000, 8, 2013/08/01) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)