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Noerr Programs Corporation

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Noerr Programs Corporation Reviews (4)

In addition, after requesting communication with a supervisor, I was provided an email address for [redacted] I promptly emailed her on December 29, 2015, with the information regarding this issueAs of January 7, 2016, no response was received

Thank you for the opportunity to respond. The information detailed in the complaint is accurate. The customer was in contact with our Customer Service representative on several occasion to rectify the problem of a blank CD with no images of Santa received on December 24, at the
Rockaway Townsquare Mall. The Santa photo set closed for the season approximately minutes after the customer's visit. When the Santa set closes for the season, all images are stored on the local computer, it is de-activated and placed in storage in the mall. The computer system cannot be activated and local images cannot be retrieved until it is removed from storage and re-activated for our Bunny season. The Roackaway Townsquare computer system will not be activated until February 26, 2016.The customer reported to Noerr Programs Customer Service on December 27, that he had received a blank CD. Customer Service offered the customer options: return to the photo set when it opens for Bunny season to have a new CD burned; have the Noerr Programs Tech department retrieve the images when they become available when the Bunny set opens and email them to customer; have the Noerr Programs Tech department retrieve the images when they become available when the Bunny set opens and burn to a CD and mail to the customer; or seek a refund. The customer opted for the second option: have our Tech department email him his high-resolution images when they become available when the photo set re-opens for Bunny seasonOn January 4, the customer felt the remedy was not acceptable as he wanted his Santa images immediately. On two separate occasions it was explained to the customer that they would not be available until the Bunny set opens. We offer the customer the option to receive all his high-resolution images by email sometime after February 26, when the Bunny set opens for the Bunny season at Rockaway Townsquare, or a full refund when he completes the refund process outlined to him previously which included sending his blank CD and sales receipt to Noerr Programs corporate headquarters. Upon receipt of faulty product, refund will be mailed to customer

Complaint: [redacted]
I am rejecting this response because this is unreasonable.  If the images are stored, they should be accessible to fix an error by the company within a reasonable amount if time.  A delay of two months for a seasonal product and service is truly disappointing.  As we approach the tentative date after which we are supposed to be able to receive the photos, we are still very dissatisfied.  There has been no attempt on the part of the company to compensate for our inconvenience or the fact that we had to wait two months for the product for which we paid.
Sincerely,
[redacted]

In addition, after requesting communication with a supervisor, I was provided an email address for [redacted]. I promptly emailed her on December 29, 2015, with the information regarding this issue. As of January 7, 2016, no response was received.

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Address: 6632 Fig St, Arvada, Colorado, United States, 80004-1044

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