Nofencesneos

Each new account with our company is automatically placed on a "COD" basis meaning payment is due upon deliveryIt states in our "Routed Delivery Form" (which I have attached) that with credit approval, payment is due within daysWithout credit approval, a credit card must be kept on file that will be charged at the time of deliveryIn May of 2017, we switched to a new software companyWe sent out a post card notice to everyone that had a card on file, notifying them that we would not be able to transfer those over and that they needed to call and update them [redacted] 's tank came due for delivery in October of and she had not updated her Credit Card information, therefore the software automatically printed her an invoiceOn her next delivery in December of 17, it was noticed that we still had no credit card information on file and she was notified by phone that we needed to update that since she was on a routed deliveryWhen she called back she didn't want to give us the credit card information so it was explained to her that if she did not want us to run a credit card and wanted to be on the routed delivery, she would have to set up credit terms with usThis is done by sending in a letter of credit from different utility companies in her nameShe did send in these documents by email, however there were delinquencies on all three Companies' letter of credits so this was not approved and she was not extended credit terms with our companyWe do have a certified letter out as of today 01/09/2018, her tank will no longer be on a routed delivery as we do not have credit terms or a credit card on her accountIt also states that she will have to watch the percentage of the tank and call to place a deliveryI also let her know when our system estimates she will need a delivery (01/18/18)We will gladly put her back on our routed delivery, however she must have a credit card to be ran for each delivery on file as that is our policy

Each new account with our company is automatically placed on a "COD" basis meaning payment is due upon deliveryIt states in our "Routed Delivery Form" (which I have attached) that with credit approval, payment is due within daysWithout credit approval, a credit card must be kept on file that
will be charged at the time of deliveryIn May of 2017, we switched to a new software companyWe sent out a post card notice to everyone that had a card on file, notifying them that we would not be able to transfer those over and that they needed to call and update them*** ***'s tank came due for delivery in October of and she had not updated her Credit Card information, therefore the software automatically printed her an invoiceOn her next delivery in December of 17, it was noticed that we still had no credit card information on file and she was notified by phone that we needed to update that since she was on a routed deliveryWhen she called back she didn't want to give us the credit card information so it was explained to her that if she did not want us to run a credit card and wanted to be on the routed delivery, she would have to set up credit terms with usThis is done by sending in a letter of credit from different utility companies in her nameShe did send in these documents by email, however there were delinquencies on all three Companies' letter of credits so this was not approved and she was not extended credit terms with our companyWe do have a certified letter out as of today 01/09/2018, her tank will no longer be on a routed delivery as we do not have credit terms or a credit card on her accountIt also states that she will have to watch the percentage of the tank and call to place a deliveryI also let her know when our system estimates she will need a delivery (01/18/18)We will gladly put her back on our routed delivery, however she must have a credit card to be ran for each delivery on file as that is our policy

Complaint: [redacted]
I am rejecting this response because:1) contract signed 1/5/17, prior to signing verbal agreement was made to bill me directly, was told it was not usually done but they would do it.2) first bill received fill and due date 2/21/17 (received in the mail, so few days past 2/21/17 was when I got it in mail), JC Propane cashed check on 3/2/17.  PRECIDENT SET, THAT I WOULD BE BILLED.3) the next time I received anything from JC Propane was a few days after 10/25/17, it was a bill, JC Propane was again paid within the 15 days of the invoice date4) the next time I received anything from JC Propane was after the invoice date 12/13/17, and again this bill was paid within the 15 days, per contract.5) this told me a billing precident had been set.  Then I received one notice to call JC Propane.  I called and was told I needed to give my CC info (JC Propane had this info, in case I wouldn't have paid any of my invoices, again part of original agreement).  In this conversation I was also made aware of my CC on file being billef once, to which I had no notice whatsoever of.  I was also told to get a letter of credit of which I got 3, and yes, there were late payments, which were due to medical problems that have been cleared up (breast cancer scare and a hypothyroid problem that really messed me up)6) on 1/9/17 I was emailed a complete 2017 invoice, confirming the unknown Credit Card billing but mysteriously left the 2/21/17 bill off, this email included my signed Routed Delivery Service Agreement, which oddly enough, has my credit card info on it, hmm.7) with these facts, I have no doubts about me being able to pay my bills on time (within the 15 days, as long as JC Propane continues to send the invoices in a timely manner), however, I  have serious doubts on JC Propane's ability to bill Credit Card and giving me information or an invoice about it in a timely manner (My credit card was billed in March of 2017, was not informed by JC Propane until January of 2018).  Thus, JC Propane's bookkeeping abilities are less than satisfying for my trust to handle my Credit Card.8)  I have on several occasions asked about a "route" of when my tank would be checked, so then I could gauge myself on when my Credit Card would be billed, I was very rudely told there is no set route dates, read my contract.  I asked this via phone and email.9) Finally, my understanding of this is basically, this company wants full access to bill my Credit Card whenever they choose, without giving me notice, or information about the charge.  As to taking me off the "routed delivery" they are well aware that this is a weekend house, not a fulltimeresidence, so this is acceptable if they can deliver on weekends preferably on Saturdays.
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]