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Nolan Bottle Gas

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Nolan Bottle Gas Reviews (3)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Nolan Propane did refund a portion of what was owed to me, though not all. They have also not explained how their driver was able to pump 93 gallons in 47 seconds during the last delivery. I was only home to witness this on the last delivery so I have no idea how much they lied about delivering on previous trips. I was told by Paula that their trucks pump a maximum of 80 gallons per minute, so there is absolutely no way that they delivered as much as they claim. I was also told when I opened the account that the pickup fee was $100 for the tanks, not $100 per tank, I believe that they should honor that and refund me $100 of the $200 I was charged for pickup as they were not clear on the exact charge. Regards, [redacted]

Please refer to the attached NYSERDA Capital District Region Propane PriceMrs [redacted] 's propane price is below the Capital District Propane PricePlease note that this customer received propane at cents per gallon below market price at a time when propane supply was in short or no supplyAs your entity knows from the many issues risen as the supply vsdemand market dichotomy then and there existing.All Nolan Propane LP delivery trucks are tested by NYS Weights and Measures each year for accuracy of electronic metersTest results are on file with State of New YorkNolan Propane's policy for customer refunds is as follows: $pickup fee for 420# gal tanks Refund on remaining LP after pickup feeMrs [redacted] 's credit was refunded Please refer to Mrs [redacted] 's account information attached If you have any questions, please do not hesitate to contact me at the above phone # Sincerely, Robert N***, President RMN/sjn

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

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