Nolita Cleaning

A few weeks ago *** *** dropped off a white sleeveless blouse at our establishment, Nolita Cleaning CoWe charged her $and after the blouse returned damaged from our plant, we tried our
best to repair our mistake but unfortunately, the damage could not be undonePer company policy, in the event of a damaged or lost item we pay customers up to times the amount charged to them for processing it, or up to $However, because the item was so expensive and the customer was so distressed, we offered *** *** $in cash, and her top back, both of which she acceptedA day or two later, *** *** had posted several reviews on different internet platforms mentioning irrelevant personal information about the owner and altered pictures pulled from other placesIn her letter, ** *** states that she is willing to accept the balance of her $top on top of the $we already gave her, which would be $We have made numerous attempts to reach out to *** *** about compensating her and fixing our mistake but have had no luck in doing soWe also asked the mediator of this complaint to do so, which she apparently attempted to with no successWe would have paid the full amount initially, but since it was so high in excess of our usual policy we needed to discuss the matter as a team first which ** *** would not wait forWe are still willing to resolve this issue, but the customer has made several attempts to damage our business including lingering outside the physical space speaking ill of it to passers-byOf course, we would like this to stop if we are to pay out additional funds

A few weeks ago *** *** dropped off a white sleeveless blouse at our establishment, Nolita Cleaning CoWe charged her $and after the blouse returned damaged from our plant, we tried our best to repair our mistake but unfortunately, the damage could not be undonePer company policy, in the
event of a damaged or lost item we pay customers up to times the amount charged to them for processing it, or up to $However, because the item was so expensive and the customer was so distressed, we offered *** *** $in cash, and her top back, both of which she acceptedA day or two later, *** *** had posted several reviews on different internet platforms mentioning irrelevant personal information about the owner and altered pictures pulled from other placesIn her letter, ** *** states that she is willing to accept the balance of her $top on top of the $we already gave her, which would be $We have made numerous attempts to reach out to *** *** about compensating her and fixing our mistake but have had no luck in doing soWe also asked the mediator of this complaint to do so, which she apparently attempted to with no successWe would have paid the full amount initially, but since it was so high in excess of our usual policy we needed to discuss the matter as a team first which ** *** would not wait forWe are still willing to resolve this issue, but the customer has made several attempts to damage our business including lingering outside the physical space speaking ill of it to passers-byOf course, we would like this to stop if we are to pay out additional funds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. First there is some false accusations and information presented by the business. No one from the business ever attempted to contact me regarding a payment of $165 as a balance from the $415. They gave me the $250 and that was it for the compensation of my damaged property. The manager told me this is the best they could do. She never mentioned anything about further discussion needed for more compensation.Also I have NEVER lingered in front of the shop nor spoke ill to passerbys about the business. I live in [redacted] and work uptown so that is something I would not have time or interest in doing. Wasting my time. These false accusations is another example of bad business practices and customer service. Being dishonest is only damaging your own reputation and credibility.I will accept the $165 to resolve this matter. Please have the business mail me a check at [redacted] Attn: [redacted]Thank you
Sincerely,
[redacted]

Review: I dropped off a leather top to be dry cleaned at Nolita Cleaning Co. on [redacted] and it came back completely destroyed and damaged. No one notified me of the damage. When I came to pick up the [redacted] was there and did not offer to compensate or replace but rather said he would fix it. I am no expert but I knew it was damaged beyond repair. When I dropped off initially no one mentioned any problem with accepting my leather top. The [redacted] even said they deal with leather pieces and not sure what happened. Days go by and they were unable to fix but they refused to replace my damaged top. I found the exact same one online but he refused to replace because apparently $400 was too much. It is not a case of whether he wants to replace it or not. The fact is I left my property with them for a service and it returned damaged. They are responsible for the damage and I deserve compensation for the value of the top or a replacement of same exact top. Not just some amount they feel is fair. They are a new company and it seems they have had problems in the past as well with damaging people's dry cleaning and laundry based on consumer reviews.Desired Settlement: I would like either a replacement for the same exact top or monetary compensation for full value of the top which is $415 now on sale. Original price was $690 but I am willing to accept $415. They gave me $250 already but that is not equal to the full value for me to replace.

Business

Response:

A few weeks ago [redacted] dropped off a white sleeveless blouse at our establishment, Nolita Cleaning Co. We charged her $6.00 and after the blouse returned damaged from our plant, we tried our best to repair our mistake but unfortunately, the damage could not be undone. Per company policy, in the event of a damaged or lost item we pay customers up to 10 times the amount charged to them for processing it, or up to $60. However, because the item was so expensive and the customer was so distressed, we offered [redacted] $250 in cash, and her top back, both of which she accepted. A day or two later, [redacted] had posted several reviews on different internet platforms mentioning irrelevant personal information about the owner and altered pictures pulled from other places. In her letter, [redacted] states that she is willing to accept the balance of her $415 top on top of the $250 we already gave her, which would be $165. We have made numerous attempts to reach out to [redacted] about compensating her and fixing our mistake but have had no luck in doing so. We also asked the mediator of this complaint to do so, which she apparently attempted to with no success. We would have paid the full amount initially, but since it was so high in excess of our usual policy we needed to discuss the matter as a team first which [redacted] would not wait for. We are still willing to resolve this issue, but the customer has made several attempts to damage our business including lingering outside the physical space speaking ill of it to passers-by. Of course, we would like this to stop if we are to pay out additional funds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. First there is some false accusations and information presented by the business. No one from the business ever attempted to contact me regarding a payment of $165 as a balance from the $415. They gave me the $250 and that was it for the compensation of my damaged property. The manager told me this is the best they could do. She never mentioned anything about further discussion needed for more compensation.Also I have NEVER lingered in front of the shop nor spoke ill to passerbys about the business. I live in [redacted] and work uptown so that is something I would not have time or interest in doing. Wasting my time. These false accusations is another example of bad business practices and customer service. Being dishonest is only damaging your own reputation and credibility.I will accept the $165 to resolve this matter. Please have the business mail me a check at [redacted] Attn: [redacted]Thank you

Sincerely,