Nolley Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.He mentions that he does not have time to take phone calls or emails, thats business. Unfortunately we do not believe anything he is saying. The fact that it took a complaint to the Revdex.com to get any sort of response from him is absurd. If we put a deposit down on an order we should be taken care of, we should be allowed to call you and you answer the phone or email and you respond. He only responds to text messages, all the numbers go to random places, the voicemails are google phones.  Text messages at 10:52pm to a customer, this is all very unprofessional. Perhaps he is an legitimate business, then act like a legitimate business and take care of your customers. No services were ever provided to us besides him taking our deposit and emails saying shirts were ordered. Yes we did send hangtags for the order that should have been completed. We took care of what needed to be taken care of on our end. We expect the same. We do not believe he ordered the shirts, we do not believe he is going to get a 30% discount on shipping goods back.He promised press checks on multiple occasions all of which were never provided. If in fact he does get dinged for the return of goods we would like to see proof of this - we want invoices stating this. We also would like to see proof that the shirts were ordered in the first place along with invoices of this. We also would like to see photographs of the prepped screens.  
Regards,
[redacted]

This is Unnecessary. We purchased the blanks specially for this job and if you check tracking info Hang Tags just arrived this week, As a new customer there are a to of steps taken in order to make a job happen. We have taken extra time to make sure everything is done right. If we don't get back to...

you is because we are busy taking care of other orders. To make accusations and say we aren't a real company is just not right to do. You haven't even visited our shop to see what we do or how busy we are. Every company works differently and if you don't like the way we do business thats completely fine. But you don't need to make accusations. We have a lot of customers and we deal with thousands of prints every day, this order is very small and I can't dedicate all my time to take phone calls and be responding to emails, I have a lot of duties and meetings I have to be in almost every day, this order was on schedule, Reason no press checks have been taken has been cause we need time to make sure we run the job when we can wait for a response and to do that we need to make sure we can keep our team busy doing something else as we wait because we would loose money if our team is just waiting around for a response. Refunds take up to 15 days to process, we need to ship goods back to vendor and wait for a refund and we have to take a 30% loss from our vendor and we would charge our customer back for cancelling an order that was already in progress, screens are prepped and films were made for this order. Time was spent on our end. to prep this job for print.