NoMo Pest Solutions

Zero stars. This company should be ashamed of themselves for praying on the elderly. My 76 yr old mother purchased their services based off the salesman. Services were never done per the agreement(never sprayed inside home). Called twice to cancel and left vm. No one returned call. Sent email, no reply. Was charged another $109 again. Finally spoke to a person and was told it was an annual service that was signed (on a cell phone outside in the sunlight). Company stated that inside services were to be scheduled prior to showing up. This company is 100% a scam. Worst part is after a 5 visits, my mother still has stink bugs so I would say the guarentee the salesrep gave was a lie.

It’s really NO STAR. Nomo Pest Solutions is NOT a reputable company. They do not provide services as they promise and bind customers to a contract. When you express dissatisfaction with their services they are Not empathetic and twist what they say. When I tried to, we’ll cancelled for failure to provide agreed services they charged me a $606. 80 cancellation fee “per the contract” even though they did not provide services “per the contract”. Also, this is a Utah corporation so seeking legal action in Kansas is costly and a complex legal process. Be ware.

Nomo won’t let you leave a contract, even when they fail to perform the services specified in the contract. I had to call for a reservice each time because they tried to get away with not doing the back. They left my gates open and let my dogs run away.

Buyer beware. Was sold a bill of goods verbally at my door then asked to confirm on the sales rep's frickin phone. Was bright outside, couldn't really see because of the glare, apparently the one time service I was led to believe I was approving was a long term contract! No mention of that whatsoever in the sales pitch, phony bs. No copy for me, just an acknowledgment on some girls frickin phone! You suck Nomo! Crooked schmucks. Stay away.

Do not use this company. They lock u in a contract and do not guarantee their work then put u in collections even after u have settled with them. I have reported to BBB and state attorney general

This company is a crook and the management all thieves. I signed a contract with them and received first services all good. The treatment did nothing, but I scheduled a second service date to spray for insects inside and outside of the home. I took the day off and my girlfriend was also at the home with me. We waited all day for the technician to show up and do the job and no technician showed. I received a call for payment a month later. I told them I would not pay because no services were rendered. They told me they had GPS of their tech at my home and I told them I had myself and girlfriend waiting for him all day and there was no one. I told them to cancel my contract due to the company breaking their own contract and they informed me that services were performed and they would not cancel and demanded payment, to which I gave them the same answer. I received phone calls for months for payment to which I gave them the same answer. I finally went through the BBB and NOMO Pest would still not cancel my contract and demanded I pay the $220.00 or so cancellation fee. They sent me to collections to which I will be going to small claims court for. They gave me the dates of service, October 2019, for which they are trying to collect which I can show them on paper I was out of state doing military training. This company is a joke and will rip you off. They will simply tell you that they have GPS coordinates of their tech at your home and tell you to pay, even if you were home all day to witness no technician show up for the job. The management are crooks and thieves. I warn anyone looking to use their services to stay away.

Case #: [redacted] , ***We are sorry someone else signed for the serviceIs there a way we could transfer services to that person to finish out their agreement? We want to do what is right, but also do what is right and perform the services for Black Rock as we were contracted to do We purchased the rights to service their accounts on 10/1/and want to make sure that we continue treated on the agreed upon schedulePlease let us know what [redacted] says about us transferring service to the address of the person that would have signedWe don't have any proof it was someone else and want to make sure that Black Rock and Nomo don't get taken advantage of with the discounts that have been givenThanksEric

Our service agreement clearly states the contracted service monthsWe do require a day notice to cancel, or postpone any services after the initial month termWe do appreciate everyone's business and will give everyone great workThank you

We are so sorry if there was any miscommunication We always strive to explain the agreement in full including the cancellation feeThere was a major discount given on the initial service and subsequent services for agreeing to months of serviceWe feel as though if we would have known you were moving to Texas and not in our service area we would have went our separate waysIt is clear by your post that the salesman did mention how we could transfer service if you moved and would have made it known we don't service TexasWe train our salesman to explain about the cancellation fee that is in the agreementBecause services were performed at a discounted rate we will need to keep the cancellation fee per the agreement Thank you

Complaint: [redacted] I am rejecting this response because:I paid for months of service on 7/6, on 7/Taylor told me our account was closedHi ***,Sorry for the delayYou have already been put on the route for us to take care of the wasp nest on the side of your house, as shown in the pictureYou are scheduled for tomorrowThis will be your final service, after which your account with us will be closedThank you so much for your business with us! - TaylorNomo Pest Solutions It shouldn't have been "closed" until my the time I paid for were upThat's my whole pointThey "CLOSED" my account and told me it was my final service even though I had just paid for that time Sincerely, [redacted] ***

Here is the email notifying us of wanting to close your account belowWe closed the account meaning we weren't going to auto-renew which would bill for services every months"Thanks for notifying us of our service tomorrowWe are actually wanting to be done with out pest services through your company.Thank you[redacted] & [redacted] ***Stansbury Park, Utah" The email you are referencing from Taylor was him trying to take care of you to ensure you wouldn't be billed and charged any moreIf we would have been contacted for futher services we would have gladly come out for no additional costWe have never denied anybody free treatments if it is between their regular treatmentsCustomer satisfaction is our number priorityIf we were notified that you needed anything further, we would have come back without any problemThanks

***, We are so sorryWe always let each customer know about our month service agreementIf there was any dissatisfaction with the service we would have been more than happy to come back free of charge to make anything rightIt looks like we weren't given the opportunity to make it right with free re-services if there were problemsOur software does have a gps time-stamp when the agreement was signedWe have provided the exact from the softwareIf there are further questions, please give us a callWe would much rather reinstate your service rather than cancel the serviceThank you

We are so sorry for any negative experience you have hadWe know customer satisfaction is what drives our business and we want nothing but the most positive experience for all of our customersPlease give us a call so we can go over in detail what has been billed and services that have been performedOur records show you haven't been charged $total6/16/$for service performed 6/16/(see invoice)7/20/$for service performed on 7/19/(see invoice)11/17/$for service performed on 10/31/(see invoice)2/6/$which is the cancellation fee(see signed service agreement) Again we are so sorry for any negative experienceIf you choose to continue and finish your last remaining services, we would happily apply the cancellation fee to your serviceThank you and please give us a call so we can work this outThank you!

***, We are so sorry and don't want to have any confusion about us purchasing the agreementWe did send notification via email on separate occasions about the purchase of Black RockWe also made it known openly to customers as we have been servicingI have looked into the account and we have not received any written notification to cancel as it is required per the agreementI did want to let anyone who reads this to know that the customer did agree to the possibility of the account to be reassigned.Below if is the exact wording on the agreementPlease let us know if there are any further questionsWe have now received the written notice to cancel and we will make sure to not service your home any furtherTake care "Assignment: This Agreement may not be assigned in whole or in part by CustomerCustomer agrees that Company may assign or subcontract all or any portion of this Agreement, as well as the Automatic Payment Agreement in Section of this Agreement, without notice to Customer and any such assignee or subcontractor shall be entitled to the rights, benefits, privileges and protection afforded to Company under the terms of this Agreement."

Complaint: [redacted] Cori,We are so sorry you are having paint damageWith our equipment and where we treat, we just wouldn't have been able to cause this damageThe damage must have come from something differentIf it were causes by us, we would have taken care of it, but as it is in a completely different spot that we treat, and our product doesn't stain, it simply wasn't causes by our service technicianThank you [redacted] I am rejecting this response because: Your technician oversprayed! Another service manager from Lenexa came out and looked at the damage and took pictures of it [redacted] (or [redacted] ) from Utah office spoke with me and said they would be in touch with me to fix the damage I have spoken with the girl in the Lenexa office who said she would be sure someone would be in touch Seriously, this is ridiculous!Regards,Cori [redacted]

We have been very active of making sure we take care of Paralee and her home with careWe have been fulfilling her service agreement and made a mistake in servicing her home this most recent timeWe have admitted making a mistake and have issued the refund she askedPlease let us know if there is anything else we need to do to make this rightThank you

Complaint: ***
I am rejecting this response because: This is just rehashing the same thingThis is a He said, She said. Your sales person did not go over any contractI never saw a contractI signed a tablet and I was told that service would continue until it was cancelledI specifically asked your sales person if I could cancel at any timeI was specifically told that I couldI did give my email address to the sales personThe fact that you did not receive it just proves that your sales person was inefficient, and he did not take care of everything that you say a sales person should have. Whatever you say, You may tell your sales people to explain everything or you may notI don't knowAll I know is that my sales person did not say that I was locked into a contractHe answered my specific question by telling me that I could cancel at any time
Sincerely,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: the error was made on July the 7th I attempted to resolve the issue and get a refund immediately, that didn't happen. They promised different times to call me to discuss, that didn't happenI received a message from my bank that they did not respond to the claim I filed for refund. I have received no refund or callThe statement that they have tried to "take care" of me as a customer really means they have made every effort to ignore and avoid me. If they had handled their business appropriately months ago, the "mistaken service" never would have happened and they never would have fraudulently charged my account without approval. Lets see what happens months from now
Regards,
Paralee ***

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Complaint: ***
I am rejecting this response because:
I watched the technician spray the area that is in question There is NO doubt that this was caused by your technician from your company Just because it is not your standard of procedure you aren't validating my complaint Whatever I'm over it Your company is lousy and I have made a post to my neighborhood social media page warning against you all as well
Regards,
Cori ***

Case #: ***We are so sorry that their lawn isn't in the best shapeWe have been lucky to serve over customersWe have yet to hurt anyones lawn or plants/trees/ bushes etcfrom our treatmentsThe products we used at their home would haven't have an adverse affect on the
photosynthesis of their lawnIn fact, the products we used would have helped with harmful things in the lawn that would help it flourish. Nomo Pest Solutions did purchase a family friends business called Black Rock Pest ControlAlthough we did notify the customer, in their agreement it states that the agreement can be transferred to another business without notification. We will need to charge a cancellation fee, because in Black Rock's agreement it states that if the customer cancels for any reason there will need to be the fee paidWe did review this with the old owners and they mentioned that they did not cancel and pay the cancellation with them. Our goal is to make sure everyone is satisfiedIf there were any problems with ants around their house, we would gladly come back for free and treat againBecause pest control isn't perfect, we at Nomo will come back for free any time a customer requests. Thank You-Eric