Final Consumer Response / [redacted] (2000, 5, 2015/11/25) */ Thank you kindly for responding to my letter regarding my disagreement with the Non Surgical Wellness company in Riverside, CaliforniaI am pleased to tell you that my disagreement with that business has been amicably resolvedI have talked with the personnel there, and I am grateful and pleased that the integrity and fairness of that company, has been restored
I am rejecting this response because: no I was told the first time my arm will be tight but it is notif they were honest with me said I need more treatment I would not do it but she said it will tight the skin first time aroundtwice I was set up because the machine was not working at allafter I did the cool sculptingalameda said I need another treat it did not work at allI said no way she said we will have to see in thirty daysstill sag she offer me I said nopeI tried email and went over to talk to Elizabeth she always ignore meI could not get the owner involved no one will tell me that I found the owner in web site I send the paperwork to him july no response at all hiding all the timedr prather is the owner I hope u can talk to him about thisI have proof all the e mail that elizabeth want another but she said it might not work so I ask for refund nothing but more money but she cant guarantee it will work I will not pay anymore money the machine is not working right sorryElizabeth and I live in the same community grand terrace I live in Kentfield stand she live in pico st small world I cant believe her she is doing this to meshe always is very greedy want more money from meI am old lady and deaf doing this to me always laugh when they don't do it right or wait for two hour for thisI have a husband is in a home and the time must be on timeI don't mind once but it is all the timeI had laser on my stomach it was okay but cool sculting is not I think they don't know how to do it yet when I was there, [redacted] ***
To whom it may concern,Please find the attached documents showing that the patient read, signed and agreed that there was no guarantee of results either written or impliedAll fees paid are for our time and service onlyThat being said, great results and patient satisfaction are of the utmost importance to usAs you can see from the attached photos, this patient received treatment and had a significant improvement in the overall volume of fat in each area treatedIt is almost impossible to believe that anyone could be less than happy with those results Also, please note that this patient was unhappy and made complaints prior to ever receiving treatment in our officeFor this reason our staff offered to give the patient a full refund prior to any services being rendered on more than one occasionI have attached a copy of an email conversation offering this patient a full refund prior to services being renderedWe have made multiple attempts to satisfy this patient including offering a refund( prior to treatment), rescheduling appointments and providing services at a deeply discounted priceHowever, we have incurred various expenses including the cost of services ( we pay the the Coolsculpting manufacturer each time we use the device) as well as paying certified personnel to provide the treatmentWe do not feel that it would be fair to us or all of our paying patients to provide these services FREE to one patientThank you for your time and attention in helping to resolve this matterThe integrity of our practice and the satisfaction of our clients is of the highest importance to usPlease feel free to call or email me with any other questions concerns or commentsSincerely, [redacted] Case Manager
Final Consumer Response / [redacted] (2000, 5, 2015/11/25) */ Thank you kindly for responding to my letter regarding my disagreement with the Non Surgical Wellness company in Riverside, CaliforniaI am pleased to tell you that my disagreement with that business has been amicably resolvedI have talked with the personnel there, and I am grateful and pleased that the integrity and fairness of that company, has been restored
I am rejecting this response because: no I was told the first time my arm will be tight but it is notif they were honest with me said I need more treatment I would not do it but she said it will tight the skin first time aroundtwice I was set up because the machine was not working at allafter I did the cool sculptingalameda said I need another treat it did not work at allI said no way she said we will have to see in thirty daysstill sag she offer me I said nopeI tried email and went over to talk to Elizabeth she always ignore meI could not get the owner involved no one will tell me that I found the owner in web site I send the paperwork to him july no response at all hiding all the timedr prather is the owner I hope u can talk to him about thisI have proof all the e mail that elizabeth want another but she said it might not work so I ask for refund nothing but more money but she cant guarantee it will work I will not pay anymore money the machine is not working right sorryElizabeth and I live in the same community grand terrace I live in Kentfield stand she live in pico st small world I cant believe her she is doing this to meshe always is very greedy want more money from meI am old lady and deaf doing this to me always laugh when they don't do it right or wait for two hour for thisI have a husband is in a home and the time must be on timeI don't mind once but it is all the timeI had laser on my stomach it was okay but cool sculting is not I think they don't know how to do it yet when I was there, [redacted] ***
To whom it may concern,Please find the attached documents showing that the patient read, signed and agreed that there was no guarantee of results either written or impliedAll fees paid are for our time and service onlyThat being said, great results and patient satisfaction are of the utmost importance to usAs you can see from the attached photos, this patient received treatment and had a significant improvement in the overall volume of fat in each area treatedIt is almost impossible to believe that anyone could be less than happy with those results Also, please note that this patient was unhappy and made complaints prior to ever receiving treatment in our officeFor this reason our staff offered to give the patient a full refund prior to any services being rendered on more than one occasionI have attached a copy of an email conversation offering this patient a full refund prior to services being renderedWe have made multiple attempts to satisfy this patient including offering a refund( prior to treatment), rescheduling appointments and providing services at a deeply discounted priceHowever, we have incurred various expenses including the cost of services ( we pay the the Coolsculpting manufacturer each time we use the device) as well as paying certified personnel to provide the treatmentWe do not feel that it would be fair to us or all of our paying patients to provide these services FREE to one patientThank you for your time and attention in helping to resolve this matterThe integrity of our practice and the satisfaction of our clients is of the highest importance to usPlease feel free to call or email me with any other questions concerns or commentsSincerely, [redacted] Case Manager