[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael [redacted] As stated during my previous phone calls with them I have never gotten a good picture out of that camera whether or not the batteries were brand new or not and the batteries were changed four different times. Just as they stated in their response, they are unwilling to back their camera and are only willing to inconvenience me by making me run back to cabelas or ship a poorly made product back to them. Apparently my time is worth absolutely nothing.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. The company is sending the UPS label to the incorrect email. The correct email is [redacted]
Regards,
[redacted]
Mr [redacted] called us on 7/31/2014. He said his camera was giving him an error code. He did not have the camera with him to troubleshoot so we advised some troubleshooting steps to try and to call us back if the issue remained.
On 8/6/14 he called to say he did troubleshooting...
earlier and that he will go with a different camera company if we do not cover his camera under warranty.
On 8/12/14 gave [redacted] Out of Warranty options since his camera was outside the warranty period.
On 10/3/14 called and left a voicemail to get activation date/run days/lifetime pictures. That call was not returned by Mr [redacted].
My [redacted] states that he purchased his camera on 7/30/2013. The factory standard warranty is 12 months OR 181 run days, whichever comes first. The month warranty Mr [redacted] is stating is an extended warranty if the customer registers the camera on line. Mr [redacted] did not do that.
While Mr [redacted]s camera is out of warranty, we would as a good faith gesture, take a look at the camera to see if we can get it working for him.
Hello:Mr [redacted] did contact us at a time that we were running a promotion on a closeout product. From the time that we spoke to Mr [redacted] on the phone and the time that we received his camera sent in from him, the product was sold out.This is the disclaimer that we had on our website...
and that we voiced over the phone::Seen camera - Price new $100, price after discount $50 and (for a limited time only while supplies last). In addition, we will give free Seen Safe model 3310 with FWN order for Seen.So while his disappointment is understandable, we did have a disclaimer that the promotion was for a limited time only while supplies lasted.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
We would offer 1/2 off the MSRP($200.00) off a Model C1. We would also include a Cuddesafe for free MSRP ($35.00). If you agree with this we would ship it to you at our expense. We would just your payment information to cover the $100.00 first.
I will be calling the customer directly as this appears to be going no whereCall placed and voice mail left 11:14am 1/21/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will be purchasing from another company it seems they can not follow through with there ads.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael [redacted] As stated during my previous phone calls with them I have never gotten a good picture out of that camera whether or not the batteries were brand new or not and the batteries were changed four different times. Just as they stated in their response, they are unwilling to back their camera and are only willing to inconvenience me by making me run back to cabelas or ship a poorly made product back to them. Apparently my time is worth absolutely nothing.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. The company is sending the UPS label to the incorrect email. The correct email is [redacted]
Regards,
[redacted]
Mr [redacted] should box up the camera and send it too:[redacted]
[redacted]
[redacted]
[redacted]
Hello:
Mr [redacted] called us on 7/31/2014. He said his camera was giving him an error code. He did not have the camera with him to troubleshoot so we advised some troubleshooting steps to try and to call us back if the issue remained.
On 8/6/14 he called to say he did troubleshooting...
earlier and that he will go with a different camera company if we do not cover his camera under warranty.
On 8/12/14 gave [redacted] Out of Warranty options since his camera was outside the warranty period.
On 10/3/14 called and left a voicemail to get activation date/run days/lifetime pictures. That call was not returned by Mr [redacted].
My [redacted] states that he purchased his camera on 7/30/2013. The factory standard warranty is 12 months OR 181 run days, whichever comes first. The month warranty Mr [redacted] is stating is an extended warranty if the customer registers the camera on line. Mr [redacted] did not do that.
While Mr [redacted]s camera is out of warranty, we would as a good faith gesture, take a look at the camera to see if we can get it working for him.
Hello:Mr [redacted] did contact us at a time that we were running a promotion on a closeout product. From the time that we spoke to Mr [redacted] on the phone and the time that we received his camera sent in from him, the product was sold out.This is the disclaimer that we had on our website...
and that we voiced over the phone::Seen camera - Price new $100, price after discount $50 and (for a limited time only while supplies last). In addition, we will give free Seen Safe model 3310 with FWN order for Seen.So while his disappointment is understandable, we did have a disclaimer that the promotion was for a limited time only while supplies lasted.
Hello:Spoke with Mr [redacted] today and we will be sending him a UPS call tag so he can send in his unit to us.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We would offer 1/2 off the MSRP($200.00) off a Model C1. We would also include a Cuddesafe for free MSRP ($35.00). If you agree with this we would ship it to you at our expense. We would just your payment information to cover the $100.00 first.