Hello: Mr [redacted] called us on 7/31/He said his camera was giving him an error codeHe did not have the camera with him to troubleshoot so we advised some troubleshooting steps to try and to call us back if the issue remained On 8/6/he called to say he did troubleshooting earlier and that he will go with a different camera company if we do not cover his camera under warranty On 8/12/gave [redacted] Out of Warranty options since his camera was outside the warranty period On 10/3/called and left a voicemail to get activation date/run days/lifetime picturesThat call was not returned by Mr [redacted] My [redacted] states that he purchased his camera on 7/30/The factory standard warranty is months OR run days, whichever comes first The month warranty Mr [redacted] is stating is an extended warranty if the customer registers the camera on lineMr [redacted] did not do that While Mr [redacted] s camera is out of warranty, we would as a good faith gesture, take a look at the camera to see if we can get it working for him
Hello:Mr [redacted] did contact us at a time that we were running a promotion on a closeout product. From the time that we spoke to Mr [redacted] on the phone and the time that we received his camera sent in from him, the product was sold out.This is the disclaimer that we had on our website... and that we voiced over the phone::Seen camera - Price new $100, price after discount $50 and (for a limited time only while supplies last). In addition, we will give free Seen Safe model 3310 with FWN order for Seen.So while his disappointment is understandable, we did have a disclaimer that the promotion was for a limited time only while supplies lasted.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello: Mr [redacted] called us on 7/31/He said his camera was giving him an error codeHe did not have the camera with him to troubleshoot so we advised some troubleshooting steps to try and to call us back if the issue remained On 8/6/he called to say he did troubleshooting earlier and that he will go with a different camera company if we do not cover his camera under warranty On 8/12/gave [redacted] Out of Warranty options since his camera was outside the warranty period On 10/3/called and left a voicemail to get activation date/run days/lifetime picturesThat call was not returned by Mr [redacted] My [redacted] states that he purchased his camera on 7/30/The factory standard warranty is months OR run days, whichever comes first The month warranty Mr [redacted] is stating is an extended warranty if the customer registers the camera on lineMr [redacted] did not do that While Mr [redacted] s camera is out of warranty, we would as a good faith gesture, take a look at the camera to see if we can get it working for him
I will be purchasing from another company it seems they can not follow through with there ads
Hello:Spoke with Mr [redacted] today and we will be sending him a UPS call tag so he can send in his unit to us[redacted] ***
Hello:Mr [redacted] did contact us at a time that we were running a promotion on a closeout product. From the time that we spoke to Mr [redacted] on the phone and the time that we received his camera sent in from him, the product was sold out.This is the disclaimer that we had on our website... and that we voiced over the phone::Seen camera - Price new $100, price after discount $50 and (for a limited time only while supplies last). In addition, we will give free Seen Safe model 3310 with FWN order for Seen.So while his disappointment is understandable, we did have a disclaimer that the promotion was for a limited time only while supplies lasted.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]