Nona's Auto Center, Inc.

Review: ON OR ABOUT NOVEMBER 15, 2012, MY 1986 FORD PICKUP

HAD VARIOUS REPAIRS COMPLETED BY NONA'S AUTO

CENTER; ONE OF WHICH WAS REPAIRING MY CARBURETOR.

ON OR ABOUT SEPTEMBER 17TH, 2013, I STARTED MY 1986 FORD PICKUP AND IT BEGAN TO SMOKE UNDER THE HOOD. FORTUNATELY, THE HOOD HAD BEEN RAISED AS GASOLINE SPEWED FROM THE CARBURETOR AND THEN THE ENGINE CAUGHT ON FIRE! I IMMEDIATELY TURNED OFF THE ENGINE AND RAN FOR MY GARDEN HOSE AND WAS ABLE TO PUT THE FIRE OUT. ON SEPTEMBER 18TH, 2013, I CALLED AAA AND THEY TOWED IT TO NONA'S AUTO CENTER AS THEY WERE THE LAST REPAIR SERVICE THAT HAD WORKED ON MY PICKUP. A FEW DAYS LATER NONA'S AUTO REPAIR INFORMED ME THAT THE ENGINE COULD BE REPAIRED. THEY GAVE ME AN APPX ESTIMATE OF ABOUT 600 DOLLARS. AT THE TIME, I DID NOT HAVE THE PRIOR WORK REPAIR ON HAND SO I DID NOT REALIZE THAT THE WARRANTY WAS GOOD FOR 12 MONTHS ON PARTS ON LABOR. SO I TOLD THEM TO PROCEED. ON THURSDAY THE 17TH OF OCTOBER,ABOUT ONE MOTH LATER FROM THE TIME IT WAS TOWED TO THE SHOP, I WAS CONTACTED BY THE OWNER THAT MY PICKUP WAS READY FOR ME TO COME AND GET IT. I WENT IN THE OFFICE AND PAID THE INVOICE OF $560.98. WHEN I WENT TO DRIVE IT HOME, THE TRUCK BEGAN SPEWING WHITE SMOKE AND ANTI FREEZE WAS SPILLING OUT ONTO THE GROUND. I IMMEDIATELY TURNED OFF THE ENGINE AND A REPAIRMAN CAME OVER AND ADVISED ME NOT TO DRIVE THE TRUCK ANY FURTHER AS THE ENGINE WOULD FREEZE UP DUE TO LACK OF FLUID. I RAN BACK IN TO THE OFIICE AND INFORMED THE PERSON I HAD JUST PAID OF WHAT HAPPENED. HE TOLD ME THAT THEY WOULD HAVE IT REPAIRED ON MONDAY THE 21ST. I TOLD THE OWNER THAT I SHOULD NOT HAVE BEEN CHARGED FOR THE CARBURETOR REPAIRS ETC. AS THE VEHICLE WAS STILL UNDER WARRANTY. HE DID NOT ACKNOWLEDGE THAT FACT. THE OWNER TRIED TO CONVINCE ME THAT SINCE I DON'T USE THE PICKUP VERY OFTEN, HE COULD JUST DISCONNECT THE HEATER COIL. I SAID NO AS WINTER TIME IS WHEN I USE THE VEHICLE THE MOST AND I WOULD NEED TO USE THE HEATER AND DEFROST. SO HE WOULD HAVE TO REPAIR IT. I CALLED NONA'S TODAY AND ASKED IF I COULD COME GET MY TRUCK AND THE OWNER TOLD ME THEY HAD NOT STARTED TO FIX IT.

IT HAS ALMOST 5 WEEKS SINCE MY TRUCK WAS TOWED TO THEM AND I STILL DON'T HAVE MY TRUCK BACK! BUT THEY DO HAVE MY MONEY THAT I PAID ON OCT. 18TH IN THE AMOUNT OF $560.98. 11 MONTHS PRIOR I PAID NONA'S $512.10. THE DATE WAS 11/15/12 SO THAT IS HOW I KNOW IT IS STILL UNDER WARRANTY. ONE MORE THING I WOULD LIKE TO ADD IS THAT WHEN I PAID THEM ON 10/18/13, I NOTICED TWO THINGS ON THE INVOICE.

SOMEONE HAD TYPED IN"HEATER CORE LEAKING COOLANT", BUT NO HAD HAD CONTACTED ME TO ADVISE ME OF THIS ADDITIONAL ISSUE! THE OTHER THING I NOTICED WAS THE 12 MONTHS WARRANTY ON PARTS AND LABOR. NO ONE SHOULD HAVE TO WAIT THIS LONG TO GET A VEHICLE REPAIRED!! IN ADDITION, THE PERSON THAT GAVE ME THE INVOICE KNEW THAT THEY WERE THE LAST REPAIR SERVICE TO WORK ON MY TRUCK AND SHOULD HAVE INFORMED ME THAT THE REPAIR WORK WAS STILL UNDER WARRANTY! HAD I KNOW THIS BEFORE HAND, I WOULD HAVE TOLD HIM THIS. SO HERE I AM; OUT OVER 1000 DOLLARS AND NO TRUCK TO DRIVE AND I HAVE NO IDEA AS TO WHEN IT WILL BE COMPLETED. I CALLED THEM TODAY, THE 22ND OF OCTOBER AND ASKED IF MY TRUCK WAS READY AND THE OWNER SAID NO. I DID NOT WANT A CONFRONTATION SO I SAID OK AND HUNG UP THE PHONE. I AM SO UPSET THAT I HAD TO TAKE MEDICATION TO CALM DOWN. THEN I DECICED TO CONTACT THE Revdex.com FOR ASSISTANCE.

PLEASE HELP ME. THANK YOU IN ADVANCE.

[redacted] XXX-XXX-XXXX.Desired Settlement: IMMEDIATE REPAIR OF THE HEATER CORE AND ANTI FREEZE AT THE DEALER COST WITH NO MARK UP. AND A REFUND OF 500 DOLLARS AS NONA'S WAS THE LAST AUTO REPAIR SERVICE TO REPAIR MY TRUCK. AND NO CONFRONTATION WITH THE OWNER. HAD THIS CARBURETOR NOT FAILED, THE FIRE WOULD NOT HAVE STARTED, THERFORE, THE ONLY ISSUE I WOULD HAVE HAD TO ADDRESS WAS THE HEATER CORE! SINCE I HARDLY DRIVE MY PICKUP AS I ONLY USE IT FOR HAULING BRUSH AND FIREWOOD, THE MILES I PUT ON OVER THE LAST 11 MONTHS IS VERY MINIMAL. WAY UNDER THE WARRANTY ALLOTMENT OF 12,000 MILES.

SHOULD YOU HAVE ADDITIONAL QUESTIONS, PLEASE CONTACT ME AT XXX-XXX-XXXX.

RESPECTFULLY,

[redacted] CA. XXXXX