Nonna Rosa Pizzeria

Customer contacted us on 3/10/to place a catering order for 3/12/The delivery driver received a $check as paymentWe store checks in envelopes along with the order receiptOur bookkeeper notified us that the check was shredded by mistake, and we needed to get a
replacementContacted the customer on 3/13/via the phone number we had on file, there was no answer so we left a voicemailLater that day, another phone call was placed to the same number, no answer again, so we left a voicemail stating a police report would be filed for non-paymentWe never received any phone call backWe tried to contact the customer again via phone on 3/14/2016, still no answer, another voicemail was leftAgain, we tried to contact the customer via phone on 3/17/2016, still no answer, another voicemail stated to call back ASAP and speak with Melvin regarding the paymentWe never received any phone call back.By this point in the ordeal, we believed we were being ignoredEvery phone call/voicemail was ignored and never returnedWe took to social media to find another way to contact the customerWe were successful via *** on 3/18/2016, 2:34pm: “Mar 18th, 2:34pm Nonna Rosa: HelloWe have been trying to reach you for the past week regarding the catering order on the 12thWe have left multiple voicemails for you, and we have not gotten a phone call backOur bookkeeper shredded the check by accident, and we need to get another form of paymentPlease call us immediately at 610-XXX-XXXX and ask to speak with MelvinIf we do not hear back from you today, we will be filing a police reportThank you for your cooperation in this matterCustomer: Hello, I spoke with someone the other day and said I will be mailing a checkThe chief is away and I need to wait for him to return to approve the checkThank youNonna Rosa: Ok, thank you very much for your time, the message was never relayed to me.”
There are no phone records of the customer calling inNo further contact was made for a period of two weeks, between 3/18/and 3/31/On 4/1/2016, we took to social media to find any contact information for the ChiefWe were able to find an email address, and sent him an email:
Hello,My name is OWNER from Nonna Rosa Pizzeria in JeffersonvilleWe catered an event for CUSTOMER and CUSTOMER on March 12, Unfortunately, our bookkeeper shredded the check that was provided and I need to get another form of paymentI have spoken to CUSTOMER several times about this matter and she told me you were away and no one else could sign a checkIf you could please call me today, I can accept payment over the phoneI'd liked get this settled today or further action will be takenI have provided a receipt for your recordsPlease call me at 610-XXX-XXXXThank you
We never received a reply back from the ChiefWe had also called the fire house several times, tried different extensions, left voicemails and never received a call backEvery attempt to reach someone was unsuccessful.Later that same day, 4/1/2016, we contacted customer via phone number on fileI asked if a payment was sent to us already and customer stated that she would have to check with the Chief of the Fire Department, since he was responsible for signing the checkI asked the customer if she had the Chiefs contact information, so I could call him directly and would not have to keep contacting herCustomer stated that she would gather that information and call me right backWe never got a phone call backWe were getting absolutely nowhere with these phone calls and messagesI feel as though we kept getting the run around, we had no way of knowing if we were going to get paid for this catering orderWe held the customer financially responsible for payment because she was the one who called and placed the orderIt’s easy for a customer to say that someone else is responsible for payment, simply because they don’t want to own up to itThis is not the first time that we had trouble getting payment from a customer, it has happened multiple times in the pastUnfortunately, we small business owners are the one who have to pay for itNo contact was made between 4/2/and 4/6/On Thursday 4/7/1:26pm, we sent a *** message to the customer:
“CUSTOMER, I never got a call back from you last week and the Chief never returned my calls or emailsI don’t know what you are thinking, but I will get my moneyI need to get a payment today by credit card, CALL ME ASAP 610-XXX-XXXX.”
We managed to get a reply shortly after: “I have informed the chief to call youThis is not my fault that he has not reached out to you yet and you need to contact him and not meThis is a dealing with the *** *** Fire DepartmentAnd if you are so inclined to know what I am thinking I will tell youThis is the most unprofessional way to deal with a situation like thisIt is not our fault that YOUR billing department shredded a check and you have been harrassing me over itAs someone who works in an accounting department I am appalled at the lack of professionalism that you displayThe threating actions regarding a police report is absurdThe fact that you stalked me on *** to get my information is RIDICULOUS! You can be assured that I will report this to the Revdex.com and anywhere that I can write a negative review about your business I willYou can contact the chief at 610-XXX-XXXXDO NOT, I REPEAT, DO NOT contact me again!”
Finally, customer provided us with the phone number for the ChiefThis could have possibly been resolved a week prior if customer would have called back and given us the phone number for ChiefWe placed a call to him immediately after receiving this messageAgain, no answer and yet another voicemail was leftA short while later, we called the Chiefs number from a phone number that was not associated with my business, and there was an answer right awayChief stated a check was mailed a couple days priorWe received the check in the amount of $on 4/8/I believe we were very professional and gave plenty of chances for communication until it felt like we were being ignored and given the run aroundI feel this could have been resolved in a timely matter if she answered and returned phone callsThe only time she communicated was through ***, and that left us no other choiceShe could have provided us with the Chiefs information right away, since her husband is also a member of the fire departmentI’m sure his contact information wasn’t very hard to get ahold ofAfter waiting days, this is finally overIn resolution to this problem, we hired a new bookkeeper, and will no longer be accepting ANY kind of checks as paymentCustomer stated that she will be “writing bad reviews about my business anywhere she can”, but as she stated previously, “this is a dealing with the *** *** Fire Department” not herI will be watching for defamation of my business

Customer contacted us on 3/10/2016 to place a catering order for 3/12/2016. The delivery driver received a $577.01 check as payment. We store checks in envelopes along with the order receipt. Our bookkeeper notified us that the check was shredded by mistake, and we needed to get a replacement....

Contacted the customer on 3/13/2016 via the phone number we had on file, there was no answer so we left a voicemail. Later that day, another phone call was placed to the same number, no answer again, so we left a voicemail stating a police report would be filed for non-payment. We never received any phone call back. We tried to contact the customer again via phone on 3/14/2016, still no answer, another voicemail was left. Again, we tried to contact the customer via phone on 3/17/2016, still no answer, another voicemail stated to call back ASAP and speak with Melvin regarding the payment. We never received any phone call back.By this point in the ordeal, we believed we were being ignored. Every phone call/voicemail was ignored and never returned. We took to social media to find another way to contact the customer. We were successful via [redacted] on 3/18/2016, 2:34pm: “Mar 18th, 2:34pm Nonna Rosa: Hello. We have been trying to reach you for the past week regarding the catering order on the 12th. We have left multiple voicemails for you, and we have not gotten a phone call back. Our bookkeeper shredded the check by accident, and we need to get another form of payment. Please call us immediately at 610-XXX-XXXX and ask to speak with Melvin. If we do not hear back from you today, we will be filing a police report. Thank you for your cooperation in this matter.Customer: Hello, I spoke with someone the other day and said I will be mailing a check. The chief is away and I need to wait for him to return to approve the check. Thank you.Nonna Rosa: Ok, thank you very much for your time, the message was never relayed to me.”There are no phone records of the customer calling in. No further contact was made for a period of two weeks, between 3/18/2016 and 3/31/2016.On 4/1/2016, we took to social media to find any contact information for the Chief. We were able to find an email address, and sent him an email:Hello,My name is OWNER from Nonna Rosa Pizzeria in Jeffersonville. We catered an event for CUSTOMER and CUSTOMER on March 12, 2016. Unfortunately, our bookkeeper shredded the check that was provided and I need to get another form of payment. I have spoken to CUSTOMER several times about this matter and she told me you were away and no one else could sign a check. If you could please call me today, I can accept payment over the phone. I'd liked get this settled today or further action will be taken. I have provided a receipt for your records.Please call me at 610-XXX-XXXX.Thank youWe never received a reply back from the Chief. We had also called the fire house several times, tried different extensions, left voicemails and never received a call back. Every attempt to reach someone was unsuccessful.Later that same day, 4/1/2016, we contacted customer via phone number on file. I asked if a payment was sent to us already and customer stated that she would have to check with the Chief of the Fire Department, since he was responsible for signing the check. I asked the customer if she had the Chiefs contact information, so I could call him directly and would not have to keep contacting her. Customer stated that she would gather that information and call me right back. We never got a phone call back.We were getting absolutely nowhere with these phone calls and messages. I feel as though we kept getting the run around, we had no way of knowing if we were going to get paid for this catering order. We held the customer financially responsible for payment because she was the one who called and placed the order. It’s easy for a customer to say that someone else is responsible for payment, simply because they don’t want to own up to it. This is not the first time that we had trouble getting payment from a customer, it has happened multiple times in the past. Unfortunately, we small business owners are the one who have to pay for it.No contact was made between 4/2/2016 and 4/6/2016.On Thursday 4/7/2016 1:26pm, we sent a [redacted] message to the customer:“CUSTOMER, I never got a call back from you last week and the Chief never returned my calls or emails. I don’t know what you are thinking, but I will get my money. I need to get a payment today by credit card, CALL ME ASAP 610-XXX-XXXX.”We managed to get a reply shortly after: “I have informed the chief to call you. This is not my fault that he has not reached out to you yet and you need to contact him and not me. This is a dealing with the [redacted] Fire Department. And if you are so inclined to know what I am thinking I will tell you. This is the most unprofessional way to deal with a situation like this. It is not our fault that YOUR billing department shredded a check and you have been harrassing me over it. As someone who works in an accounting department I am appalled at the lack of professionalism that you display. The threating actions regarding a police report is absurd. The fact that you stalked me on [redacted] to get my information is RIDICULOUS! You can be assured that I will report this to the Revdex.com and anywhere that I can write a negative review about your business I will. You can contact the chief at 610-XXX-XXXX. DO NOT, I REPEAT, DO NOT contact me again!”Finally, customer provided us with the phone number for the Chief. This could have possibly been resolved a week prior if customer would have called back and given us the phone number for Chief. We placed a call to him immediately after receiving this message. Again, no answer and yet another voicemail was left. A short while later, we called the Chiefs number from a phone number that was not associated with my business, and there was an answer right away. Chief stated a check was mailed a couple days prior. We received the check in the amount of $577.01 on 4/8/2016.I believe we were very professional and gave plenty of chances for communication until it felt like we were being ignored and given the run around. I feel this could have been resolved in a timely matter if she answered and returned phone calls. The only time she communicated was through [redacted], and that left us no other choice. She could have provided us with the Chiefs information right away, since her husband is also a member of the fire department. I’m sure his contact information wasn’t very hard to get ahold of. After waiting 26 days, this is finally over. In resolution to this problem, we hired a new bookkeeper, and will no longer be accepting ANY kind of checks as payment.Customer stated that she will be “writing bad reviews about my business anywhere she can”, but as she stated previously, “this is a dealing with the [redacted] Fire Department” not her. I will be watching for defamation of my business.