Noodles & Company

Initial Business Response /* (1000, 6, 2015/09/30) */
So sorry to hear about this, we'll definitely follow up with our teams there to make sure this issue is addressedIn the meantime, please email us your mainlining address to ***@noodles.com and we'll get these coupons out to you ASAP
Thanks so much

Emailed the guest and offered a full reimbursement of any dry-cleaning neededDid ask for a photo of the stained sweater, as we are not in the restaurant to confirm what happened and a receipt for the dry cleaning, to ensure that she is fully compensated

See Attached

Complaint is not resolved yet, but did want to show that our management team has been attempting to reach out to the guest. We will try other forms of contact today.

Initial Business Response /* (1000, 7, 2014/03/26) */
Contact Name and Title: [redacted] GM
Contact Phone: [redacted]
Contact Email: [redacted]
I called the person on Sunday March 23rd. She did not answer so I left a voicemail. I left my name and stated that I was the new...

GM. I apologized and offered her a full refund. I have not received a phone call back from the person.