Nooklyn.com LLC

I am the head of Agent Development and I manage agents at Nooklyn.comI am writing with regards to the client roommates who filed Complaint IDs [redacted] and [redacted] respectivelyI was sorry to hear about the inconveniences and stresses resulting from their moving into a new renovation building that later turned out to have issues with the utilities and maintenanceThe team at Nooklyn has sought to investigate and remedy the situation.Nooklyn is committed taking complaints seriously and providing the best service we canOn our end we have taken the following actions towards resolution:Nooklyn owners negotiated with the management company to facilitate a lease break the tenants so they could moveOn request, Nooklyn facilitated getting the tenants an official signed lease release, which I obtained from their previous management and delivered to them at their new apartmentNooklyn paid for a moving company for the tenants’ subsequent move (on August ***)Nooklyn reimbursed the cost of a mattress to remedy alleged damage from a leakI did an additional apartment showing with the tenants and answered question about other listingsI have addressed procedures with their former Nooklyn agent, including the handling of keys and timeliness, and will continue to supervise him personallyI am maintaining an ongoing dialog with these two roommates, who are able to contact me at any timeWe have had conversations on the phone and in person, and I have advised them on dealing with their 3rd former roommateNooklyn has also been working with other tenants who moved into this building and have opted to stay.I feel strongly about being available and accountable to our clientsWe want to thank them for the opportunity to address the situation.At Nooklyn, we try to be outstandingWhen a situation arises, we see it as an opportunity to explore how to be betterWe know finding roommates to live with can be challenging and we are sensitive to the stress that can arise when matches don't work outWe wish these two tenant clients the very best and welcome having them as neighbors in Crown Heights

Revdex.com: The business and I have resolved the issue in reference to complaint ID [redacted] This resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are very sorry to hear that [redacted] 's experience with Nooklyn has led to this complaintWe value all of our customer feedback, wish [redacted] the best with her apartment, and hope to reconcile this situation amicablyWhen [redacted] and her roommate put down a deposit for their apartment, they agreed to pay a broker fee for our services in finding them the right apartment and guiding them through approval and lease signingThey signed a deposit agreement that broke down all of their mocosts in detail and then went through the standard approval process that all of our clients doWe work hard to make this process as smooth, transparent, and easy as possible for all clients, and [redacted] and her roommate were no exceptionIn fact, this was a case of extra special effort on Nooklyn's behalf that included:coordinated, diligent, and dedicated service from two agents throughout the processmultiple apartment showings and updates over the course of many weeks communicating with and gathering necessary paperwork from all parties involvedsending video updates of the apartment progress as we approached lease signingnumerous negotiations in which nooklyn accurately communicated and represented both [redacted] and her roommate's and the landlord's needs and expectationsgetting the net rent on the apartment down $from the original asking price (saving [redacted] and her roommate $over the course of the lease, and $off the initial proposed broker fee) problem-solving and negotiating a way to postpone payment for [redacted] of a large chunk of mocosts (which would normally have been due at lease signing, but in this case were not paid until many weeks later);waiving one $application fee andand giving an additional broker fee discount of $simply because it was asked for (the actual broker fee paid was $3000, $less than the initial fee at asking price of $3200)helping to negotiate many additions and changes to the landlord's standard lease for the apartment specifically to suit [redacted] and her roommate's needsgetting the landlord to purchase and install two specific ikea wardrobes (of [redacted] and her roommates' choosing, one for each bedroom) at no additional cost to them, which were not part of the initial offering for the apartmentadditional continuous attempts to support [redacted] in appropriately managing communications wth her landlord over certain items in the apartment, far beyond the scope of our servicesLooking back through the 30+ emails exchanged with [redacted] over the course of the rental process up to the present time, all communications on our behalf have been delivered in a consistently thoughtful, helpful, and timely mannerRegarding the crux of [redacted] 's concern: While their apartment was certainly inhabitable and ready for moon April ***, the dishwasher had not yet arrived (as promised by the landlord) and there were, apparently, some other odds and ends around the apartment that still needed attending toFortunately for all, the landlord took full responsibilityfor the delays and right away sought to rectify the situation, recognizing that this was a failure completely on his end.When the landlord asked us what a fair compensation would be, we staunchly and aggressively advocated on behalf of [redacted] and her roommate for a 50% reduction in their April rent to make up for any inconvenienceThe landlord agreed to this proposal, which ended up being an additional $back that [redacted] and her roommate were happy to acceptUpon moving in we put [redacted] and her roommate in direct contact with the landlord and explained, as we always do, that any questions or concerns moving forward should be directly addressed to himAs we are not a property management company, we have no control over what goes on between landlords and tenants and no ability to enforce agreements or actions on either sideFrom a professional standpoint, our responsibility ended when [redacted] and her roommate signed the lease and paid their mocostsNonetheless, we have continued to be very responsive and sympathetic to [redacted] as she has been emailing us regularly since moving in to the apartment in AprilEach of her emails has been responded to in a timely and professional fashion, but the theme has remained one of consistent encouragement to communicate directly with her landlord, who she has also agreed has been very generous and amenable in all her interactions with himWe have also offered to echo her concerns further to the landlord but she has explicitly insisted that we do not do soThe landlord has also independently informed us that all is well with the tenants who we have rented to (including other tenants in the building who have had no complaints), and that whatever concerns were present upon mohave all been addressedBecause of our diligent efforts, [redacted] and her roommate are now saving $in cash (plus the value of their custom wardrobes) off the original total costs for living in this apartmentDespite the initial hiccups, they are also living in a fantastic brand new space--in an excellent location with a very friendly landlord who went all out to make his new apartments the best of the best in this price range in the neighborhood! By all reasonable objective standards, they are winning big in the Greenpoint rental game.Given all of the above, we cannot in good conscience offer any further discounts or refunds to [redacted] and her roommateIf they are truly unhappy with their current living situation, we would be more than happy to help them find another apartmentWe also sincerely hope that they will return to Nooklyn when they rent their next apartment as we would be happy to offer them our services again in the future.Andrew P*** Principal BrokerWilliamsburg/Greenpoint Leasing Director [redacted] *** [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I acknowledge ***'s comments and Andrew P***'s diligent work and review I can be contacted at any time at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The bulleted answers provided by Nooklyn were false, and I have full documentation to prove it - responses in line:coordinated, diligent, and dedicated service from two agents throughout the process multiple apartment showings and updates over the course of many weeks There were apartment showings. Not true, can provide documentation but have run out of attachmentscommunicating with and gathering necessary paperwork from all parties involved Paperwork was lost multiple times, Can provide documentation but have run out of attachmentssending video updates of the apartment progress as we approached lease signing We were shown a video of a DIFFERENT apartment in a google drive, ***, which was entirely in Polish and, again, in a DIFFERENT UNIT numerous negotiations in which nooklyn accurately communicated and represented both *** and her roommate's and the landlord's needs and expectations Not true, can provide documentation but have run out of attachments, including 2am text messages demanding money and refusal to show the apartment for final walkthrough before lease signinggetting the net rent on the apartment down $from the original asking price (saving *** and her roommate $over the course of the lease, and $off the initial proposed broker fee) We paid the FULL Brokers fee of $3,100 problem-solving and negotiating a way to postpone payment for *** of a large chunk of mocosts (which would normally have been due at lease signing, but in this case were not paid until many weeks later); Not true, was paid with grace of Nooklyn, days after we signed the leaseThe LANDLORD did not sign the lease until the END of April, AFTER move inI even went in person to Nooklyn's office after the ***, and was told the landlord had not signed itWe effectively paid well BEFORE lease signingExhibit 2.A. waiving one $application fee and and giving an additional broker fee discount of $simply because it was asked for (the actual broker fee paid was $3000, $less than the initial fee at asking price of $3200) Only credit checks were run, Not true, can provide documentation but have run out of attachments helping to negotiate many additions and changes to the landlord's standard lease for the apartment specifically to suit *** and her roommate's needs Only changes were left off the Original lease, although they had been agreed upon beforehand, and only added AFTER I requested them to be added, exhibit 3.A (original lease) exhibit 3.B (amended lease)getting the landlord to purchase and install two specific ikea wardrobes (of *** and her roommates' choosing, one for each bedroom) at no additional cost to them, which were not part of the initial offering for the apartment These were NOT free - the rent was raised on the lease and we were given a "rental credit." This was also offered to us when we simply asked, "Are there any closets?" See Exhibit 1.A. additional continuous attempts to support *** in appropriately managing communications wth her landlord over certain items in the apartment, far beyond the scope of our services Not true, can provide documentation but have run out of attachments
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am the head of Agent Development and I manage agents at Nooklyn.comI am writing with regards to the client roommates who filed Complaint IDs *** and *** respectivelyI was sorry to hear about the inconveniences and stresses resulting from their moving into a new renovation building
that later turned out to have issues with the utilities and maintenanceThe team at Nooklyn has sought to investigate and remedy the situation.Nooklyn is committed taking complaints seriously and providing the best service we canOn our end we have taken the following actions towards resolution:Nooklyn owners negotiated with the management company to facilitate a lease break the tenants so they could moveOn request, Nooklyn facilitated getting the tenants an official signed lease release, which I obtained from their previous management and delivered to them at their new apartmentNooklyn paid for a moving company for the tenants’ subsequent move (on August ***)Nooklyn reimbursed the cost of a mattress to remedy alleged damage from a leakI did an additional apartment showing with the tenants and answered question about other listingsI have addressed procedures with their former Nooklyn agent, including the handling of keys and timeliness, and will continue to supervise him personallyI am maintaining an ongoing dialog with these two roommates, who are able to contact me at any timeWe have had conversations on the phone and in person, and I have advised them on dealing with their 3rd former roommateNooklyn has also been working with other tenants who moved into this building and have opted to stay.I feel strongly about being available and accountable to our clientsWe want to thank them for the opportunity to address the situation.At Nooklyn, we try to be outstandingWhen a situation arises, we see it as an opportunity to explore how to be betterWe know finding roommates to live with can be challenging and we are sensitive to the stress that can arise when matches don't work outWe wish these two tenant clients the very best and welcome having them as neighbors in Crown Heights

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This issue was not resolvedAs mentioned, I will take this up directly with the Department of StateHowever, I do not recommend this business and I would be cautious that the Revdex.com works hard to protect its own integrity by further investigating future complaints.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I acknowledge ***'s comments and Andrew P***'s diligent work and review I can be contacted at any time at ***

We are very sorry to hear that ***'s experience with Nooklyn has led to this complaintWe value all of our customer feedback, wish *** the best with her apartment, and hope to reconcile this situation amicably. When *** and her roommate put down a deposit for their apartment, they
agreed to pay a broker fee for our services in finding them the right apartment and guiding them through approval and lease signingThey signed a deposit agreement that broke down all of their mocosts in detail and then went through the standard approval process that all of our clients doWe work hard to make this process as smooth, transparent, and easy as possible for all clients, and *** and her roommate were no exceptionIn fact, this was a case of extra special effort on Nooklyn's behalf that included:coordinated, diligent, and dedicated service from two agents throughout the processmultiple apartment showings and updates over the course of many weeks communicating with and gathering necessary paperwork from all parties involvedsending video updates of the apartment progress as we approached lease signingnumerous negotiations in which nooklyn accurately communicated and represented both *** and her roommate's and the landlord's needs and expectationsgetting the net rent on the apartment down $from the original asking price (saving *** and her roommate $over the course of the lease, and $off the initial proposed broker fee) problem-solving and negotiating a way to postpone payment for *** of a large chunk of mocosts (which would normally have been due at lease signing, but in this case were not paid until many weeks later);waiving one $application fee andand giving an additional broker fee discount of $simply because it was asked for (the actual broker fee paid was $3000, $less than the initial fee at asking price of $3200)helping to negotiate many additions and changes to the landlord's standard lease for the apartment specifically to suit *** and her roommate's needsgetting the landlord to purchase and install two specific ikea wardrobes (of *** and her roommates' choosing, one for each bedroom) at no additional cost to them, which were not part of the initial offering for the apartmentadditional continuous attempts to support *** in appropriately managing communications wth her landlord over certain items in the apartment, far beyond the scope of our servicesLooking back through the 30+ emails exchanged with *** over the course of the rental process up to the present time, all communications on our behalf have been delivered in a consistently thoughtful, helpful, and timely manner. Regarding the crux of ***'s concern: While their apartment was certainly inhabitable and ready for moon April ***, the dishwasher had not yet arrived (as promised by the landlord) and there were, apparently, some other odds and ends around the apartment that still needed attending toFortunately for all, the landlord took full responsibilityfor the delays and right away sought to rectify the situation, recognizing that this was a failure completely on his end.When the landlord asked us what a fair compensation would be, we staunchly and aggressively advocated on behalf of *** and her roommate for a 50% reduction in their April rent to make up for any inconvenienceThe landlord agreed to this proposal, which ended up being an additional $775 back that *** and her roommate were happy to accept. Upon moving in we put *** and her roommate in direct contact with the landlord and explained, as we always do, that any questions or concerns moving forward should be directly addressed to himAs we are not a property management company, we have no control over what goes on between landlords and tenants and no ability to enforce agreements or actions on either side. From a professional standpoint, our responsibility ended when *** and her roommate signed the lease and paid their mocostsNonetheless, we have continued to be very responsive and sympathetic to *** as she has been emailing us regularly since moving in to the apartment in AprilEach of her emails has been responded to in a timely and professional fashion, but the theme has remained one of consistent encouragement to communicate directly with her landlord, who she has also agreed has been very generous and amenable in all her interactions with himWe have also offered to echo her concerns further to the landlord but she has explicitly insisted that we do not do so. The landlord has also independently informed us that all is well with the tenants who we have rented to (including other tenants in the building who have had no complaints), and that whatever concerns were present upon mohave all been addressed. Because of our diligent efforts, *** and her roommate are now saving $in cash (plus the value of their custom wardrobes) off the original total costs for living in this apartmentDespite the initial hiccups, they are also living in a fantastic brand new space--in an excellent location with a very friendly landlord who went all out to make his new apartments the best of the best in this price range in the neighborhood! By all reasonable objective standards, they are winning big in the Greenpoint rental game.Given all of the above, we cannot in good conscience offer any further discounts or refunds to *** and her roommateIf they are truly unhappy with their current living situation, we would be more than happy to help them find another apartmentWe also sincerely hope that they will return to Nooklyn when they rent their next apartment as we would be happy to offer them our services again in the future.Andrew P*** Principal BrokerWilliamsburg/Greenpoint Leasing Director***
*** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Revdex.com:
The business and I have resolved the issue in reference to complaint ID ***This resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Revdex.com:
The business and I have resolved the issue in reference to complaint ID [redacted]. This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue was not resolved. As mentioned, I will take this up directly with the Department of State. However, I do not recommend this business and I would be cautious that the Revdex.com works hard to protect its own integrity by further investigating future complaints. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry to hear that [redacted]'s experience with Nooklyn has led to this complaint. We value all of our customer feedback, wish [redacted] the best with her apartment, and hope to reconcile this situation amicably. When [redacted] and her roommate put down a deposit for their apartment, they...

agreed to pay a broker fee for our services in finding them the right apartment and guiding them through approval and lease signing. They signed a deposit agreement that broke down all of their move-in costs in detail and then went through the standard approval process that all of our clients do. We work hard to make this process as smooth, transparent, and easy as possible for all clients, and [redacted] and her roommate were no exception. In fact, this was a case of extra special effort on Nooklyn's behalf that included:coordinated, diligent, and dedicated service from two agents throughout the processmultiple apartment showings and updates over the course of many weeks communicating with and gathering necessary paperwork from all parties involvedsending video updates of the apartment progress as we approached lease signingnumerous negotiations in which nooklyn accurately communicated and represented both [redacted] and her roommate's and the landlord's needs and expectationsgetting the net rent on the apartment down $100 from the original asking price (saving [redacted] and her roommate $1200 over the course of the lease, and $100 off the initial proposed broker fee) problem-solving and negotiating a way to postpone payment for [redacted] of a large chunk of move-in costs (which would normally have been due at lease signing, but in this case were not paid until many weeks later);waiving one $75 application fee andand giving an additional broker fee discount of $100 simply because it was asked for (the actual broker fee paid was $3000, $200 less than the initial fee at asking price of $3200)helping to negotiate many additions and changes to the landlord's standard lease for the apartment specifically to suit [redacted] and her roommate's needsgetting the landlord to purchase and install two specific ikea wardrobes (of [redacted] and her roommates' choosing, one for each bedroom) at no additional cost to them, which were not part of the initial offering for the apartmentadditional continuous attempts to support [redacted] in appropriately managing communications wth her landlord over certain items in the apartment, far beyond the scope of our normal servicesLooking back through the 30+ emails exchanged with [redacted] over the course of the rental process up to the present time, all communications on our behalf have been delivered in a consistently thoughtful, helpful, and timely manner. Regarding the crux of [redacted]'s concern: While their apartment was certainly inhabitable and ready for move-in on April [redacted], the dishwasher had not yet arrived (as promised by the landlord) and there were, apparently, some other odds and ends around the apartment that still needed attending to. Fortunately for all, the landlord took full responsibilityfor the delays and right away sought to rectify the situation, recognizing that this was a failure completely on his end.When the landlord asked us what a fair compensation would be, we staunchly and aggressively advocated on behalf of [redacted] and her roommate for a 50% reduction in their April rent to make up for any inconvenience. The landlord agreed to this proposal, which ended up being an additional $775 back that [redacted] and her roommate were happy to accept. Upon moving in we put [redacted] and her roommate in direct contact with the landlord and explained, as we always do, that any questions or concerns moving forward should be directly addressed to him. As we are not a property management company, we have no control over what goes on between landlords and tenants and no ability to enforce agreements or actions on either side. From a professional standpoint, our responsibility ended when [redacted] and her roommate signed the lease and paid their move-in costs. Nonetheless, we have continued to be very responsive and sympathetic to [redacted] as she has been emailing us regularly since moving in to the apartment in April. Each of her emails has been responded to in a timely and professional fashion, but the theme has remained one of consistent encouragement to communicate directly with her landlord, who she has also agreed has been very generous and amenable in all her interactions with him. We have also offered to echo her concerns further to the landlord but she has explicitly insisted that we do not do so. The landlord has also independently informed us that all is well with the tenants who we have rented to (including other tenants in the building who have had no complaints), and that whatever concerns were present upon move-in have all been addressed. Because of our diligent efforts, [redacted] and her roommate are now saving $2250 in cash (plus the value of their custom wardrobes) off the original total costs for living in this apartment. Despite the initial hiccups, they are also living in a fantastic brand new space--in an excellent location with a very friendly landlord who went all out to make his new apartments the best of the best in this price range in the neighborhood! By all reasonable objective standards, they are winning big in the Greenpoint rental game.Given all of the above, we cannot in good conscience offer any further discounts or refunds to [redacted] and her roommate. If they are truly unhappy with their current living situation, we would be more than happy to help them find another apartment. We also sincerely hope that they will return to Nooklyn when they rent their next apartment as we would be happy to offer them our services again in the future.Andrew P[redacted] Principal BrokerWilliamsburg/Greenpoint Leasing Director[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The bulleted answers provided by Nooklyn were false, and I have full documentation to prove it - responses in line:coordinated, diligent, and dedicated service from two agents throughout the process multiple apartment showings and updates over the course of many weeks   There were 2 apartment showings.   Not true, can provide documentation but have run out of attachmentscommunicating with and gathering necessary paperwork from all parties involved  Paperwork was lost multiple times,   Can provide documentation but have run out of attachmentssending video updates of the apartment progress as we approached lease signing We were shown a video of a DIFFERENT apartment in a google drive, [redacted], which was entirely in Polish and, again, in a DIFFERENT UNIT numerous negotiations in which nooklyn accurately communicated and represented both [redacted] and her roommate's and the landlord's needs and expectations    Not true, can provide documentation but have run out of attachments, including 2am text messages demanding money and refusal to show the apartment for final walkthrough before lease signinggetting the net rent on the apartment down $100 from the original asking price (saving [redacted] and her roommate $1200 over the course of the lease, and $100 off the initial proposed broker fee)   We paid the FULL Brokers fee of $3,100 problem-solving and negotiating a way to postpone payment for [redacted] of a large chunk of move-in costs (which would normally have been due at lease signing, but in this case were not paid until many weeks later);  Not true, was paid with grace of Nooklyn, 2 days after we signed the lease. The LANDLORD did not sign the lease until the END of April, AFTER move in. I even went in person to Nooklyn's office after the [redacted], and was told the landlord had not signed it. We effectively paid well BEFORE lease signing. Exhibit 2.A. waiving one $75 application fee and and giving an additional broker fee discount of $100 simply because it was asked for (the actual broker fee paid was $3000, $200 less than the initial fee at asking price of $3200)  Only 2 credit checks were run,   Not true, can provide documentation but have run out of attachments helping to negotiate many additions and changes to the landlord's standard lease for the apartment specifically to suit [redacted] and her roommate's needs  Only changes were left off the Original lease, although they had been agreed upon beforehand, and only added AFTER I requested them to be added, exhibit 3.A (original lease) exhibit 3.B (amended lease)getting the landlord to purchase and install two specific ikea wardrobes (of [redacted] and her roommates' choosing, one for each bedroom) at no additional cost to them, which were not part of the initial offering for the apartment These were NOT free - the rent was raised on the lease and we were given a "rental credit." This was also offered to us when we simply asked, "Are there any closets?" See Exhibit 1.A. additional continuous attempts to support [redacted] in appropriately managing communications wth her landlord over certain items in the apartment, far beyond the scope of our normal services  Not true, can provide documentation but have run out of attachments
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I am the head of Agent Development and I manage agents at Nooklyn.com. I am writing with regards to the client roommates who filed Complaint IDs [redacted] and [redacted] respectively. I was sorry to hear about the inconveniences and stresses resulting from their moving into a new renovation building...

that later turned out to have issues with the utilities and maintenance. The team at Nooklyn has sought to investigate and remedy the situation.Nooklyn is committed taking complaints seriously and providing the best service we can. On our end we have taken the following actions towards resolution:1. Nooklyn owners negotiated with the management company to facilitate a lease break the tenants so they could move.2. On request, Nooklyn facilitated getting the tenants an official signed lease release, which I obtained from their previous management and delivered to them at their new apartment.3. Nooklyn paid for a moving company for the tenants’ subsequent move (on August [redacted]).4. Nooklyn reimbursed the cost of a mattress to remedy alleged damage from a leak.5. I did an additional apartment showing with the tenants and answered question about other listings.6. I have addressed procedures with their former Nooklyn agent, including the handling of keys and timeliness, and will continue to supervise him personally.7. I am maintaining an ongoing dialog with these two roommates, who are able to contact me at any time. We have had conversations on the phone and in person, and I have advised them on dealing with their 3rd former roommate.8. Nooklyn has also been working with other tenants who moved into this building and have opted to stay.I feel strongly about being available and accountable to our clients. We want to thank them for the opportunity to address the situation.At Nooklyn, we try to be outstanding. When a situation arises, we see it as an opportunity to explore how to be better. We know finding roommates to live with can be challenging and we are sensitive to the stress that can arise when matches don't work out. We wish these two tenant clients the very best and welcome having them as neighbors in Crown Heights.