Noor Flooring

Dear Miss Stewart 255);"> We had made a mistake with regards to the square footage and we offered Mr [redacted] 100% refund plus a whole days work of removal and disposal of very old carpet and vinyl tile at no charge in exchange for the well over $worth of materials that we left behind from the first day, but the customer keeps placing more obstacles in front of the transaction and more attacks and accusations on the internetWe don't know how to calm his rageIn retrospect, We should have completed the work at the loss though be it significant, but sometimes your decisions are altered by the situations you are going thru and that is just humanWe are just human and make mistakes too, but we try to make things right and hopefully move on Thank you Varga H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because this contractor never made any effort to correct his mistake and rectify the problems that were created by his behaviorThe response submitted does not offer a solution Over the past weeks, I have asked him repeatedly to refund my deposit via certified check/money order and take back the flooring material that he left at my house I have emails that can confirm this claim and printed copies will be shown in court as I expect that is where we will end up (I can also submit a copy of a response by the contractor saying that he is unavailable to come by to pick up the wood.) I have now given him my final deadline, which was today, Saturday 9/ He failed to show up I have been storing the wood he left behind for a month and it is taking up space that I need for construction My family and I have not been able to properly move into our newly purchased home because the bedrooms have no floors as a result of this contractor's unprofessional behavior For the past month we are all huddled together in one small room of the house and all the furniture is in the middle of our living roomMy patience has run out I have now hired another company to install the floors The flooring material left behind at my house will either be installed or sold to the new contractor I am ready to address this issue in court with Noor flooring if necessary Regards, [redacted]