NOPEC

Dear Ms***: Thank you for your recent letter concerning Mr [redacted] A [redacted] concerning his gas accountPlease be advised that he has been removed from our gas programAlso, per his request, his name has been placed on the "Do not Contact" listPlease contact me if I can be of further assistanceSincerely, [redacted] Executive Director

[redacted] 9:AM to me Hi, I am sorry I did not respond soonerFor some reason, I spoke directly to Mr [redacted] because he called me I must have thought it was a direct contact SorryI talked with Mr [redacted] twice and on July 14, and told him as a courtesy the fee has been waived I believe that he is satisfiedJust let me know if you need anything else*** [redacted] Executive Administrative Assistant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Tell us why here...Yes I wish to file this as a complaint,I think it should be against the law to require you to sign and send back a postcard, at my expense to keep the co from changing my gas providerI should only sign and return if I want to change my gas provider

Northeast Ohio Public Energy Council February 25, Mr [redacted] le: Revdex.com Dear Mr [redacted] , Your community has been a member of the NOPEC program since early At that time your community passed on the ballot by majority vote to have Governmental Opt Out AggregationAt that time the city selected NOPEC to provide this serviceSince we are governed by the PUCO as a governmental aggregator we are mandated by law to send out to all consumers in our aggregation or that are eligible to be in the aggregation notice that they can opt out with no penaltyThose are the rules that were adopted with the Energy Choice programsCurrently the PUCO does not have a "Do Not Contact List" for natural gas aggregation, however, we have requested our supplier — NextEra Energy Ohio, LLC to maintain such listWe have requested to them that they place you on the "Do Not Contact List"Sincerely, Chuck K***Exeuctive Director

From: Teri A*** Sent: Friday, June 03, 2:PMTo: '***@***.com' Subject: RE: Reference Number *** Rec'd via *** Ms***, Below is the response from FES Attached are the referenced Opt Out Letter and Terms and Conditions of
the contract. Mr***, enrolled with FirstEnergy Solutions (“FES”), via the Northeast Ohio Public Energy Council (NOPEC) The offer was for 6% off Ohio Edison’s price to compare through the January, meter read The offer included a $early termination fee (ETF). On November 27, opt-out letters were mailed to all eligible customers Should the customer wish not to participate in the community savings program they were to return the opt-out form by December 18, Having not received Mr***’s opt-out form power flow started on January 14, 2014. Attached please find a copy of the agreement terms and conditions of service, and the opt-out letter As a onetime courtesy FES will waive the $ETF. Sincerely, Patricia S*Analyst Customer OperationsFirstEnergy SolutionsWhite Pond Drive, B3Akron, Ohio 44320Email: S*[email protected] Number: 330-315-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Judy G*** Feb 26 to r***.5682, me Good Afternoon Mr***: Please contact me to discuss your recent communication with the Revdex.com regarding your NOPEC electric bill. I can be reached at 440.249.7827. Thank
you. Judy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The term"Early Termination Fee" may not be the same terminology used by this company Directly under the Board of Directors signature on the letter sent by NOPEC states "You are receiving this notice today, because you have the right to opt-out of the NOPEC's Natural Gas Aggregation Program every two years without penalty." Penalty is the keyword So there is some type of fee for teminating a contract that a person may not be aware that they are entering.Why is NOPEC not accepting email's anymore as a method of opting out? Why can we not opt-out by phone?I received a statement from Judy G*** Executive Administrative Assistant October 5, 11:am that I was removed from any future NOPEC Mailings Is that not an agreement not to contact me? Did NOPEC not breech an agreement? DO NOT AGGREGATE AND DO NOT CONTACT
Regards,
*** ***

Dear Ms. [redacted]: Thank you for your recent letter concerning Mr. [redacted] A. [redacted] concerning his gas account. Please be advised that he has been removed from our gas program. Also, per his request, his name has been placed on the "Do not Contact" list. Please contact me if I can be of...

further assistance. Sincerely, [redacted] Executive Director

Judy G[redacted]1:20 PM to me Hi [redacted], the fee has been waived for Mr. [redacted] and I have left him a voice mail message today.  Please let me know if you need anything else. Thanks. Judy

[redacted]9:22 AM to me Hi, I am sorry I did not respond sooner. For some reason, I spoke directly to Mr. [redacted] because he called me.   I must have thought it was a direct contact.  Sorry. I talked with Mr. [redacted] twice and on July 14, 2016 and told him as a courtesy the fee has...

been waived.  I believe that he is satisfied. Just let me know if you need anything else. [redacted]Executive Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...Yes I wish to file this as a complaint,. I think it should be against the law to require you to sign and send back a postcard, at my expense to keep the co from changing my gas provider. I should only sign and return if I want to change my gas provider

Northeast Ohio Public Energy Council February 25, 2016 Mr. [redacted] le: Revdex.com Dear Mr. [redacted], Your community has been a member of the NOPEC program since early 2000. At that time your community passed on the ballot...

by majority vote to have Governmental Opt Out Aggregation. At that time the city selected NOPEC to provide this service. Since we are governed by the PUCO as a governmental aggregator we are mandated by law to send out to all consumers in our aggregation or that are eligible to be in the aggregation notice that they can opt out with no penalty. Those are the rules that were adopted with the Energy Choice programs. Currently the PUCO does not have a "Do Not Contact List" for natural gas aggregation, however, we have requested our supplier — NextEra Energy Ohio, LLC to maintain such list. We have requested to them that they place you on the "Do Not Contact List". Sincerely, Chuck K[redacted]Exeuctive Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Judy G[redacted]Attachments9:27 AM to me Good Morning,  please see below and the three attachments, concerning the information regarding the electric account of [redacted].Please contact me if you need any other information. Judy G[redacted]440.249.7827  Our records indicate...

that account number [redacted], is in the name of [redacted]. [redacted], enrolled with [redacted]FES), via the Northeast Ohio Public Energy Council (NOPEC).  The offer was for 4% off the utility’s price to compare through the January, 2017, meter read.  The offer included a $50 early termination fee. On May 14, 2014 all eligible customer were sent opt-out letter.  Should the customer wish not to participate, they were to return to opt-out form by June 4, 2014.  Having not received the customer’s opt –out form power flow started on July 10, 2014. Attached please find a copy of the agreement terms and conditions, and the opt- out letter. As a onetime courtesy FES, will waive (cancel) the early termination fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]