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Nor Cal Motoring Reviews (5)

The truck was originally obtained through a trade in from a customer who purchased another vehicleYes, there was originally a title loan on the vehicle that was paid in full upon the vehicle being traded in, in January of The title loan company sent the original title to the customer in error even after filling out a release of lien electronically to our dealershipThe original registration for the truck was through the state of Texas as this is where the original customer had moved fromWhile we have done many title loan payoffs without an issue this one was a different storySince the original title could not be obtained since it was sent to an address that the original owner no longer resided, we had to file for a duplicate titleUnlike any other state Texas requires a bond in order to issue a duplicate titleThis process was not only new to us, but to our bonded DMV clerk as wellUnfortunately, this process also takes well over the days that California allows for a transferAs soon as we found out what the exact steps were in order to complete this process we contacted [redacted] to let him know what was going on and asked for patience in getting this resolved as soon as possibleWhile he seemed to understand that this was a very different transfer and that it was not something we could predict his wife/girlfriend found it very inconvenient although she is not even on the loan or the registrationAfter the sale of the vehicle [redacted] had a few minor issues with the truck and even though he signed a "Buyers Guide" stating that the vehicle was "AS IS NO WARRANTY" we went above the call of a typical used car dealer and addressed these issues [redacted] even came in and asked us if we knew anyone selling a shell that would fit the back of his truck as he needed one to collect his deceased brothers belongings on his up coming road tripNot only did we have a shell that would fit his truck, but we gave it to him free of charge! Since this claim (and their claim to the DMV investigator) we have been able to obtain a bonded title and had the vehicle transfer into his nameWe have also re-contracted him with the original lender and hand delivered his new plates and registrationAfter speaking with the DMV investigator he too sympathized with our struggles with Texas DMV as he found that it tends to often be a contributing factor in transferring the titles to CaliforniaHe said he deals with this often and was happy to hear that all was resolved with the registrationUnfortunately, a customer who we thought we had a good relationship with turned out differently in them filing multiple claims against us while we had great face-to-face interactionsI guess this is lesson learned that sometimes even when you go above and beyond for a customer outside of your legal obligation to them, that they still will be quick to file complaints against you even when they know that you are doing everything in your control to speed up an already lengthy transfer process from Texas to CaliforniaThat being said, all of the necessary paperwork is completed that they requested and we can both move on from this

I appreciate you taking the time to look into this matter The customer's names are [redacted] and [redacted] and the last on the VIN # [redacted] A (years old) Dodge Durango with approximately 150,milesFirst, [redacted] and [redacted] came and test drove the vehicle on two separate occasions before they purchased itSecond, they had a friend "check it out" prior to purchasing the vehicle as wellThe vehicle was in perfect running condition when the customers took delivery of itIn addition to the original test drive the commute back home for [redacted] and [redacted] is approximately miles from our dealershipIf there were an issue with the vehicle it certainly would have presented itself during this time rather than three days laterThree days after the purchase the customer called us to inform us of an overheating issueIt takes the customer days to get the Durango back to us meanwhile continuing to drive it and overheating the vehicleWhen the vehicle returned to the car lot it was running horriblyThe vehicle in question was successfully smogged and saftied per Carequirements regarding used vehicles sales prior to the saleIt would be impossible to have a vehicle pass a smog test with an issue of this magnitude Upon inspection of the vehicle from the repair shop it was discovered the the Durango had badly blown head gasketsAfter consulting the shop it was explained to us that the original issue was due to a water leak which could have been easily repaired, however the continued use of the vehicle turned a very small issue into a very large one and that the vehicle should have been towed back to a shop or the dealership,not driven resulting in even more damageWithout maintaining proper water levels as well as the system being able to pressurize itself creates an overheating issue every time you drive the vehicleWe at Nor Cal Motoring explained to the customer that we were under no obligation to maintain or do any repairs on the vehicle due to the fact that they had signed a buyer’s guide that specifically states “AS IS NO WARRANTY” As well as a ‘NO Cooling Off Period” clause in the sales contractHowever in good faith we would do the repair for them at no cost to them even though we knew they had compounded the original issue by continuing to drive the vehicle The repairs were made to the vehicle which included removal of the engine cylinder heads and they were sent to a machine shop to be pressure checked and resurfaced to ensure proper fitment when they were to be installed againNew head gaskets, intake manifold gaskets, Exhaust manifold gaskets, new thermostat, coolant as well as engine oil and filter were installed When the repairs were completed the vehicle was road testes on separate occasions totaling approximately miles to ensure that the repairs were completed to specificationThe customer was then contacted so that they could come and pick up their vehicle [redacted] and [redacted] arrived and proceeded to inspect the vehicle and when [redacted] had finished he was polite and said “Thank you” shook our hand and was on his way Two days later we received a call from [redacted] regarding a few other issues with the vehicle, (Not a heating issue) a suspension issue as I recall and wanted to know if we were going to take care of these repairs as wellWe explained that we were not aware of any other issues and that we would be willing to look at it for him [redacted] became very volatile at this point and started swearing at me on the phone and started threatening us with a law suitAt this point we elected to end the conversation given the fact that we had just done $in repairs free of charge that we were not obligated to do [redacted] contacted the finance company in which we had the vehicle financed for him and opened up a dispute claim with themStating that no repairs were ever done and that he had taken the vehicle to a shop “shop” and that they has assured him there were no new parts on the vehicleYet lacked any proofWe were contacted by the finance company and requested to furnish documentation regarding repairs and communication with the customerThe claim was ultimately decided in our favorThe customer had the option to make his required payment or to voluntarily surrender the vehicle if he chose not to do so [redacted] and [redacted] insisted that they did not want the vehicleThe vehicle was picked up as a loan default since they never made a single payment in over three months We replaced the head gaskets not the headsThe heads were pressure checked and surfaced and tested wellFrom a visual standpoint you cannot see the head gasketsThey are an internal gasket not visible without a teardownTherefore impossible for even the most experienced mechanic to verify again without a teardown of the motorWe again have documentation verifying the repairs and parts that were changed After the finance company reclaimed the vehicle [redacted] contacted us again insisting that he wanted his down payment refunded because he returned the carThe car was returned as a voluntary repossession not to be confused with Nor Cal Motoring unwinding the dealThe finance company is now in possession of the vehicle since it was still considered a repossession we are not required to refund any of the money we receivedOur finance company is a zero recourse company which means as soon as the customer signs the contract there is no recourse back to the selling dealerWe have also contacted the finance company to verify that we were under no obligation to refund the customers money since he defaulted on his paymentThey assured us that the contract obligation stood between the finance company and [redacted] and [redacted] Ultimately it is our goal to provide the highest level of customer service that we can and I believe we went above and beyond in regard to trying to stand behind our product If you have nay other question or concerns please feel free to contact us.Thanks again [redacted] ***Nor Cal Motoring [redacted] Anderson, Ca [redacted] phone [redacted] Fax [redacted]

I am rejecting this response because: most of what they said wasnt truewe only test drove the vehicle once and never had anybody come with us to look at it amongst many other things that where in correct in his response THERE WAS NOT A REPO,THE LOAD WAS DROPPED SO THE FINANCE CAME AND GOT THERE CAR AND ARE NOW GOI G AFTER THE DEALERSHIP TO GET THERE MONEY BACK AND THEY OWE US $STILL!!!

I appreciate you taking the time to look into this matter.    The customer's names are [redacted] and [redacted] and the last 6 on the VIN #[redacted]. A 2006 (10 years old) Dodge Durango with approximately 150,000 miles. First, [redacted] and [redacted] came and test drove the vehicle on two...

separate occasions before they purchased it. Second, they had a friend "check it out" prior to purchasing the vehicle as well. The vehicle was in perfect running condition when the customers took delivery of it. In addition to the original test drive the commute back home for [redacted] and [redacted] is approximately 90 miles from our dealership. If there were an issue with the vehicle it certainly would have presented itself during this time rather than three days later. Three days after the purchase the customer called us to inform us of an overheating issue. It takes the customer 10 days to get  the Durango back to us meanwhile continuing to drive it and overheating the vehicle. When the vehicle returned to the car lot it was running horribly. The vehicle in question was successfully smogged and saftied per Ca. requirements regarding used vehicles sales prior to the sale. It would be impossible to have a vehicle pass a smog test with an issue of this magnitude.    Upon inspection of the vehicle from the repair shop it was discovered the the Durango had badly blown head gaskets. After consulting the shop it was explained to us that the original issue was due to a water leak which could have been easily repaired, however the continued use of the vehicle turned a very small issue into a very large one and that the vehicle should have been towed back to a shop or the dealership,not driven resulting in even more damage. Without maintaining  proper water levels as well as the system being able to pressurize itself creates an overheating issue every time you drive the vehicle. We at Nor Cal Motoring explained to the customer that we were under no obligation to maintain or do any repairs on the vehicle due to the fact that they had signed a buyer’s guide that specifically states “AS IS NO WARRANTY” As well as a ‘NO Cooling Off Period” clause in the sales contract. However in good faith we would do the repair for them at no cost to them even though we knew they had compounded the original issue by continuing to drive the vehicle.            The repairs were made to the vehicle which included removal of the engine cylinder heads and they were sent to a machine shop to be pressure checked and resurfaced to ensure proper fitment when they were to be installed again. New head gaskets, intake manifold gaskets, Exhaust manifold gaskets, new thermostat, coolant as well as engine oil and filter were installed.            When the repairs were completed the vehicle was road testes on 2 separate occasions totaling approximately 40 miles to ensure that the repairs were completed to specification. The customer was then contacted so that they could come and pick up their vehicle. [redacted] and [redacted] arrived and proceeded to inspect the vehicle and when [redacted] had finished he was polite and said “Thank you” shook our hand and was on his way.            Two days later we received a call from [redacted] regarding a few other issues with the vehicle, (Not a heating issue) a suspension issue as I recall and wanted to know if we were going to take care of these repairs as well. We explained that we were not aware of any other issues and that we would be willing to look at it for him. [redacted] became very volatile at this point and started swearing at me on the phone and started threatening us with a law suit. At this point we elected to end the conversation given the fact that we had just done $2800.00 in repairs free of charge that we were not obligated to do.            [redacted] contacted the finance company in which we had the vehicle financed for him and opened up a dispute claim with them. Stating that no repairs were ever done and that he had taken the vehicle to a shop “shop” and that they has assured him there were no new parts on the vehicle. Yet lacked any proof. We were contacted by the finance company and requested to furnish documentation regarding repairs and communication with the customer. The claim was ultimately decided in our favor. The customer had the option to make his required payment or to voluntarily surrender the vehicle if he chose not to do so. [redacted] and [redacted] insisted that they did not want the vehicle. The vehicle was picked up as a loan default since they never made a single payment in over three months.            We replaced the head gaskets not the heads. The heads were pressure checked and surfaced and tested well. From a visual standpoint you cannot see the head gaskets. They are an internal gasket not visible without a teardown. Therefore impossible for even the most experienced mechanic to verify again without a teardown of the motor. We again have documentation verifying the repairs and parts that were changed.            After the finance company reclaimed the vehicle [redacted] contacted us again insisting that he wanted his down payment refunded because he returned the car. The car was returned as a voluntary repossession not to be confused with Nor Cal Motoring unwinding the deal. The finance company is now in possession of the vehicle since it was still considered a repossession we are not required to refund any of the money we received. Our finance company is a zero recourse company which means as soon as the customer signs the contract there is no recourse back to the selling dealer. We have also contacted the finance company to verify that we were under no obligation to refund the customers money since he defaulted on his payment. They assured us that the contract obligation stood between the finance company and [redacted] and [redacted].            Ultimately it is our goal to provide the highest level of customer service that we can and I believe we went above and beyond in regard to trying to stand behind our product.            If you have nay other question or concerns please feel free to contact us.Thanks again[redacted]Nor Cal Motoring[redacted]Anderson, Ca 96007[redacted] phone[redacted] Fax[redacted]

The truck was originally obtained through a trade in from a customer who purchased another vehicle. Yes, there was originally a title loan on the vehicle that was paid in full upon the vehicle being traded in, in January of 2016. The title loan company sent the original title to the customer in...

error even after filling out a release of lien electronically to our dealership. The original registration for the truck was through the state of Texas as this is where the original customer had moved from. While we have done many title loan payoffs without an issue this one was a different story. Since the original title could not be obtained since it was sent to an address that the original owner no longer resided, we had to file for a duplicate title. Unlike any other state Texas requires a bond in order to issue a duplicate title. This process was not only new to us, but to our bonded DMV clerk as well. Unfortunately, this process also takes well over the 90 days that California allows for a transfer. As soon as we found out what the exact steps were in order to complete this process we contacted [redacted] to let him know what was going on and asked for patience in getting this resolved as soon as possible. While he seemed to understand that this was a very different transfer and that it was not something we could predict his wife/girlfriend found it very inconvenient although she is not even on the loan or the registration. After the sale of the vehicle [redacted] had a few minor issues with the truck and even though he signed a "Buyers Guide" stating that the vehicle was "AS IS NO WARRANTY" we went above the call of a typical used car dealer and addressed these issues. [redacted] even came in and asked us if we knew anyone selling a shell that would fit the back of his truck as he needed one to collect his deceased brothers belongings on his up coming road trip. Not only did we have a shell that would fit his truck, but we gave it to him free of charge! Since this claim (and their claim to the DMV investigator) we have been able to obtain a bonded title and had the vehicle transfer into his name. We have also re-contracted him with the original lender and hand delivered his new plates and registration. After speaking with the DMV investigator he too sympathized with our struggles with Texas DMV as he found that it tends to often be a contributing factor in transferring the titles to California. He said he deals with this often and was happy to hear that all was resolved with the registration. Unfortunately, a customer who we thought we had a good relationship with turned out differently in them filing multiple claims against us while we had great face-to-face interactions. I guess this is lesson learned that sometimes even when you go above and beyond for a customer outside of your legal obligation to them, that they still will be quick to file complaints against you even when they know that you are doing everything in your control to speed up an already lengthy transfer process from Texas to California. That being said, all of the necessary paperwork is completed that they requested and we can both move on from this.

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Address: 2374 North Street, Anderson, California, United States, 96007

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