Initial Business Response / [redacted] (1000, 15, 2015/01/14) */ Unfortunately the shipper was told something by the final driver that just was not trueThe shipment was late due to a break down in equipmentWe are sorry this happenedBecause the shipment was going to [redacted] , Canada the shipment had to be registered and shipped using our van line authorityThe van line has a tariff on file which dictates the damages which the customer is entitled to due to being lateUnfortunately this is out of our hands as we are not allowed to ship goods over state lines and into Canada without using our van line's authorityWe submitted this claim to our van lineA this point it is out of our controlAs for the two bags of allegedly suspicious materials, we take this matter very seriouslyI do not recall receiving information about this at the time it happenedIf we did we would have instructed the shipper/customer to call the police right away We are sorry for the shipper/customer but there were circumstances which were out of our control Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company continues to take no blame for any of their mistakesThrowing the truck driver under the bus for lying (even if he would have no reason to do so) is very convenientAnd in any case, they still take no blame for things that were clearly caused by their local branch (NorCal): (a) agreeing to take our wine collection (worth $3000), then at the last second changing their mind, and then telling us by phone to attempt to put it into the truck without accounting for it (illegal!), and then not even offering to reimburse us for the styrofoam shipping containers we purchased with our own money at their recommendation; (b) recommending we reorganize our entire house into things for storage and things for temporary housing (took an entire week in advance of the move), then not communicating with their packers (the same dudes who left the drugs!) the importance of preserving this information when loading into their truck - with the result that we "lost" many items which we need now into our storage locker here in [redacted] (and won't get them until we move into our permanent location Final Business Response / [redacted] (4000, 19, 2015/01/22) */ Pursuant to Federal Law we have handled this pursuant to the MAX TariffThe original driver did have a breakdown of his truckAnother truck had to be dispatchedWe are sorry this happens but unfortunately in our business trucks do break downThe driver that delivered did not break down, we are not making that statementThe original driver that was dispatched had the breakdown which required our van line to assign the shipment to a new driverWe did deliver the wine and did not tell them to put it on the trailer without accounting for itI personally confirmed with our van line we could transport the customer's wine over the Canadian borderAgain, we apologize for the shipment being late and we have stood by all our obligations pursuant to Federal Law to compensate the customer Final Consumer Response / [redacted] (4200, 21, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) No you did not deliver the wine - I can provide emails talking through your refusal to ship it, after you originally said you wouldI had to give away ~$worth of wine, as well as I lost the cost of all the styrofoam containers I purchased at your company's recommendation Get over the "truck breaking down" partThat is the SMALLEST of all the issues that we hadYes, the truck was lateYes, this lateness required my wife to take time off work without pay (we delayed our start dates based off your worst case scenario delivery projection)Yes, the driver that eventually delivered our goods told us the story you were telling us was not trueYou can work that out with him if you think you were telling the truthI don't care about that I've outlined the myriad issues BEYOND this ad nauseum alreadyAddress these issues directly, or there is no way I'm ever clicking on that little "Yes I accept this resolution" button above
Initial Business Response /* (1000, 10, 2014/04/07) */
This particular move was performed under our authority with Allied Van LinesThis authority is through the national tariff filed with the Department of TransportationThis filing is applied by Allied Van Lines and accepted by the
Department of TransportationThe tariff is called the 400N (National) TariffUnfortunately this tariff (which is outlined to the customer) dictates the delay claims the customer is allowed to recoverWhile the move was booked through us (NOR-CAL Moving Services), unfortunately due to Federal Law Allied Van Lines had to handle the delay claimAllied decided what the customer was entitled to for the claimIt was out of our hands
Initial Consumer Rebuttal /* (3000, 12, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nor-Cal is trying to blame Allied for everythingAllied was responsible for delivery delay but it was Nor-Cal that lied to us about the type and quality of services we would receiveNor-Cal assured us that our furnishings would be padded and wrapped and delivered as clean as when picked upNor-Cal lead us to belive and allowed us to believe that our shipment would be loaded at piand unload only once upon deliveryPrior to pick-up, we never were told that our goods would be offloaded in *** ***, unwrapped, unpadded, and then would sit for over a week while unprotectedSeveral pieces of our furniture was damaged, some seriously, while sitting unprotected in *** ***, and everything (including boxes) was very dirty when deliveredWe were told our shipment was sitting on a loading dock with plywood surrounding itOur stuff sat there for daysBoxes we had packed had been opened, and resealed with only one strip of tape, boxes were damaged, things were missing from boxes and boxes were never loaded onto the truck for delivery
It was Nor-Cal that lied to us about the reason for the delay in deliveryIt was Nor-Cal that charged our credit before the charges were even due, in an amount that exceeded the authorized amount, and for charges that had not yet been incurred but were only a possibilityIt was the President of Nor-Cal that refused to return my phone calls even after saying he would call me back within hoursIt was Nor-Cal that oversold its services and did what amounts to a "bait-and-switch" with respect to the services it was to provide to usIt was Nor-Cal that tried blame Allied for the damaged furniture even though Nor-Cal knew about the damage before our goods were loaded on the Allied truck for deliveryIt knew because the Allied driver wrote up the damage before the furniture was put on his truckNor-Cal is an NOT an honest company and should not be trustedNever use this company if you value good service and your belongings
Initial Business Response /* (1000, 15, 2015/01/14) */
Unfortunately the shipper was told something by the final driver that just was not true. The shipment was late due to a break down in equipment. We are sorry this happened. Because the shipment was going to [redacted], Canada the...
shipment had to be registered and shipped using our van line authority. The van line has a tariff on file which dictates the damages which the customer is entitled to due to being late. Unfortunately this is out of our hands as we are not allowed to ship goods over state lines and into Canada without using our van line's authority. We submitted this claim to our van line. A this point it is out of our control. As for the two bags of allegedly suspicious materials, we take this matter very seriously. I do not recall receiving information about this at the time it happened. If we did we would have instructed the shipper/customer to call the police right away.
We are sorry for the shipper/customer but there were circumstances which were out of our control.
Initial Consumer Rebuttal /* (3000, 17, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company continues to take no blame for any of their mistakes. Throwing the truck driver under the bus for lying (even if he would have no reason to do so) is very convenient. And in any case, they still take no blame for things that were clearly caused by their local branch (NorCal): (a) agreeing to take our wine collection (worth $3000), then at the last second changing their mind, and then telling us by phone to attempt to put it into the truck without accounting for it (illegal!), and then not even offering to reimburse us for the styrofoam shipping containers we purchased with our own money at their recommendation; (b) recommending we reorganize our entire house into things for storage and things for temporary housing (took an entire week in advance of the move), then not communicating with their packers (the same dudes who left the drugs!) the importance of preserving this information when loading into their truck - with the result that we "lost" many items which we need now into our storage locker here in [redacted] (and won't get them until we move into our permanent location.
Final Business Response /* (4000, 19, 2015/01/22) */
Pursuant to Federal Law we have handled this pursuant to the MAX 4 Tariff. The original driver did have a breakdown of his truck. Another truck had to be dispatched. We are sorry this happens but unfortunately in our business trucks do break down. The driver that delivered did not break down, we are not making that statement. The original driver that was dispatched had the breakdown which required our van line to assign the shipment to a new driver. We did deliver the wine and did not tell them to put it on the trailer without accounting for it. I personally confirmed with our van line we could transport the customer's wine over the Canadian border. Again, we apologize for the shipment being late and we have stood by all our obligations pursuant to Federal Law to compensate the customer.
Final Consumer Response /* (4200, 21, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No you did not deliver the wine - I can provide emails talking through your refusal to ship it, after you originally said you would. I had to give away ~$3000 worth of wine, as well as I lost the cost of all the styrofoam containers I purchased at your company's recommendation.
Get over the "truck breaking down" part. That is the SMALLEST of all the issues that we had. Yes, the truck was late. Yes, this lateness required my wife to take time off work without pay (we delayed our start dates based off your worst case scenario delivery projection). Yes, the driver that eventually delivered our goods told us the story you were telling us was not true. You can work that out with him if you think you were telling the truth. I don't care about that.
I've outlined the myriad issues BEYOND this ad nauseum already. Address these issues directly, or there is no way I'm ever clicking on that little "Yes I accept this resolution" button above.
Initial Business Response / [redacted] (1000, 15, 2015/01/14) */ Unfortunately the shipper was told something by the final driver that just was not trueThe shipment was late due to a break down in equipmentWe are sorry this happenedBecause the shipment was going to [redacted] , Canada the shipment had to be registered and shipped using our van line authorityThe van line has a tariff on file which dictates the damages which the customer is entitled to due to being lateUnfortunately this is out of our hands as we are not allowed to ship goods over state lines and into Canada without using our van line's authorityWe submitted this claim to our van lineA this point it is out of our controlAs for the two bags of allegedly suspicious materials, we take this matter very seriouslyI do not recall receiving information about this at the time it happenedIf we did we would have instructed the shipper/customer to call the police right away We are sorry for the shipper/customer but there were circumstances which were out of our control Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company continues to take no blame for any of their mistakesThrowing the truck driver under the bus for lying (even if he would have no reason to do so) is very convenientAnd in any case, they still take no blame for things that were clearly caused by their local branch (NorCal): (a) agreeing to take our wine collection (worth $3000), then at the last second changing their mind, and then telling us by phone to attempt to put it into the truck without accounting for it (illegal!), and then not even offering to reimburse us for the styrofoam shipping containers we purchased with our own money at their recommendation; (b) recommending we reorganize our entire house into things for storage and things for temporary housing (took an entire week in advance of the move), then not communicating with their packers (the same dudes who left the drugs!) the importance of preserving this information when loading into their truck - with the result that we "lost" many items which we need now into our storage locker here in [redacted] (and won't get them until we move into our permanent location Final Business Response / [redacted] (4000, 19, 2015/01/22) */ Pursuant to Federal Law we have handled this pursuant to the MAX TariffThe original driver did have a breakdown of his truckAnother truck had to be dispatchedWe are sorry this happens but unfortunately in our business trucks do break downThe driver that delivered did not break down, we are not making that statementThe original driver that was dispatched had the breakdown which required our van line to assign the shipment to a new driverWe did deliver the wine and did not tell them to put it on the trailer without accounting for itI personally confirmed with our van line we could transport the customer's wine over the Canadian borderAgain, we apologize for the shipment being late and we have stood by all our obligations pursuant to Federal Law to compensate the customer Final Consumer Response / [redacted] (4200, 21, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) No you did not deliver the wine - I can provide emails talking through your refusal to ship it, after you originally said you wouldI had to give away ~$worth of wine, as well as I lost the cost of all the styrofoam containers I purchased at your company's recommendation Get over the "truck breaking down" partThat is the SMALLEST of all the issues that we hadYes, the truck was lateYes, this lateness required my wife to take time off work without pay (we delayed our start dates based off your worst case scenario delivery projection)Yes, the driver that eventually delivered our goods told us the story you were telling us was not trueYou can work that out with him if you think you were telling the truthI don't care about that I've outlined the myriad issues BEYOND this ad nauseum alreadyAddress these issues directly, or there is no way I'm ever clicking on that little "Yes I accept this resolution" button above
Initial Business Response /* (1000, 10, 2014/04/07) */
This particular move was performed under our authority with Allied Van LinesThis authority is through the national tariff filed with the Department of TransportationThis filing is applied by Allied Van Lines and accepted by the
Department of TransportationThe tariff is called the 400N (National) TariffUnfortunately this tariff (which is outlined to the customer) dictates the delay claims the customer is allowed to recoverWhile the move was booked through us (NOR-CAL Moving Services), unfortunately due to Federal Law Allied Van Lines had to handle the delay claimAllied decided what the customer was entitled to for the claimIt was out of our hands
Initial Consumer Rebuttal /* (3000, 12, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nor-Cal is trying to blame Allied for everythingAllied was responsible for delivery delay but it was Nor-Cal that lied to us about the type and quality of services we would receiveNor-Cal assured us that our furnishings would be padded and wrapped and delivered as clean as when picked upNor-Cal lead us to belive and allowed us to believe that our shipment would be loaded at piand unload only once upon deliveryPrior to pick-up, we never were told that our goods would be offloaded in *** ***, unwrapped, unpadded, and then would sit for over a week while unprotectedSeveral pieces of our furniture was damaged, some seriously, while sitting unprotected in *** ***, and everything (including boxes) was very dirty when deliveredWe were told our shipment was sitting on a loading dock with plywood surrounding itOur stuff sat there for daysBoxes we had packed had been opened, and resealed with only one strip of tape, boxes were damaged, things were missing from boxes and boxes were never loaded onto the truck for delivery
It was Nor-Cal that lied to us about the reason for the delay in deliveryIt was Nor-Cal that charged our credit before the charges were even due, in an amount that exceeded the authorized amount, and for charges that had not yet been incurred but were only a possibilityIt was the President of Nor-Cal that refused to return my phone calls even after saying he would call me back within hoursIt was Nor-Cal that oversold its services and did what amounts to a "bait-and-switch" with respect to the services it was to provide to usIt was Nor-Cal that tried blame Allied for the damaged furniture even though Nor-Cal knew about the damage before our goods were loaded on the Allied truck for deliveryIt knew because the Allied driver wrote up the damage before the furniture was put on his truckNor-Cal is an NOT an honest company and should not be trustedNever use this company if you value good service and your belongings
Initial Business Response /* (1000, 15, 2015/01/14) */
Unfortunately the shipper was told something by the final driver that just was not true. The shipment was late due to a break down in equipment. We are sorry this happened. Because the shipment was going to [redacted], Canada the...
shipment had to be registered and shipped using our van line authority. The van line has a tariff on file which dictates the damages which the customer is entitled to due to being late. Unfortunately this is out of our hands as we are not allowed to ship goods over state lines and into Canada without using our van line's authority. We submitted this claim to our van line. A this point it is out of our control. As for the two bags of allegedly suspicious materials, we take this matter very seriously. I do not recall receiving information about this at the time it happened. If we did we would have instructed the shipper/customer to call the police right away.
We are sorry for the shipper/customer but there were circumstances which were out of our control.
Initial Consumer Rebuttal /* (3000, 17, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company continues to take no blame for any of their mistakes. Throwing the truck driver under the bus for lying (even if he would have no reason to do so) is very convenient. And in any case, they still take no blame for things that were clearly caused by their local branch (NorCal): (a) agreeing to take our wine collection (worth $3000), then at the last second changing their mind, and then telling us by phone to attempt to put it into the truck without accounting for it (illegal!), and then not even offering to reimburse us for the styrofoam shipping containers we purchased with our own money at their recommendation; (b) recommending we reorganize our entire house into things for storage and things for temporary housing (took an entire week in advance of the move), then not communicating with their packers (the same dudes who left the drugs!) the importance of preserving this information when loading into their truck - with the result that we "lost" many items which we need now into our storage locker here in [redacted] (and won't get them until we move into our permanent location.
Final Business Response /* (4000, 19, 2015/01/22) */
Pursuant to Federal Law we have handled this pursuant to the MAX 4 Tariff. The original driver did have a breakdown of his truck. Another truck had to be dispatched. We are sorry this happens but unfortunately in our business trucks do break down. The driver that delivered did not break down, we are not making that statement. The original driver that was dispatched had the breakdown which required our van line to assign the shipment to a new driver. We did deliver the wine and did not tell them to put it on the trailer without accounting for it. I personally confirmed with our van line we could transport the customer's wine over the Canadian border. Again, we apologize for the shipment being late and we have stood by all our obligations pursuant to Federal Law to compensate the customer.
Final Consumer Response /* (4200, 21, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No you did not deliver the wine - I can provide emails talking through your refusal to ship it, after you originally said you would. I had to give away ~$3000 worth of wine, as well as I lost the cost of all the styrofoam containers I purchased at your company's recommendation.
Get over the "truck breaking down" part. That is the SMALLEST of all the issues that we had. Yes, the truck was late. Yes, this lateness required my wife to take time off work without pay (we delayed our start dates based off your worst case scenario delivery projection). Yes, the driver that eventually delivered our goods told us the story you were telling us was not true. You can work that out with him if you think you were telling the truth. I don't care about that.
I've outlined the myriad issues BEYOND this ad nauseum already. Address these issues directly, or there is no way I'm ever clicking on that little "Yes I accept this resolution" button above.