Nor-Cal Pump & Well Drilling

Review: They came and service well pump for my son house in Tracy Ca, they charge me $2500 and promise me that if any other problem Accor they will come and fix it, they put wrong control box which was tripping every day I was calling them Hari Heer the owner and Amy Nieto to fix it but they never show up, after giving up I have no choice to call another company, Menlo machine pump in Patterson Ca, they came and replaced the correct control box, the issue resolved,They charged me $335.08 to replace the control box and labour.But again in end of January this year, we were not getting any water from well pump at all, so I call again Menlo pump they came and checked the well, took out submersible pump all the way down 265ft Down which Nor Cal pump people put it, but they again did do the right thing, they put little piece ofGalvanized pipe which rusted less then a year, so to pull the pump and electric wiring, Nor Cal PumpCompany did not put a Rope useably a must thing to put, if your in this business, so Menlo Pump Company fix the pipe issue replaced the electric wire which was damage due to non pope thing, putRope, and issue resolve, the charge for the work is $1054.63 total amount $1389.71 which I billed toNor Cal Pump company on 2/18/14, to pay us which they suppose to fix, bad customer service. My son was without water for few days, pain and suffering.Desired Settlement: need refund for 2 bills work done by Menlo Pump, $ 335.08+ $1054.63 total amount $1389.71.2 invoices was mailed by me on 2/18/14. No reply from them yet.

Business

Response:

On December 20, 2011, our Technician, [redacted] responded to a service request from Mr. [redacted]. [redacted] installed a 1-1/2 HP, 10 GPM Pump & Motor on 1" Drop Pipe Setting 260' and plumbed an 86 gallon bladder tank. [redacted] has over 20 years of experience and has worked for our company for over 14 years.