Nor-Tex Seamless Rain Gutters

I am rejecting this response because: I have read Mr [redacted] ’s response which doesn’t offer any kind of solution to our problem We are the one’s who fully paid for his services and were told our motorhome was ready to go We had to had to pay for the services of other mechanics to fix dangerous fuel leaks which started on our return home from his shop We had to pay for a tow to the closest mechanic (as of this date 12/no reimbursement has been made by AAA) [redacted]

2/14/To whom it may concern, his letter is in response to a complaint filed by [redacted] On 9/7/he had his motorhome ca lic# DOG NUT towed to my shop complaining of and "engine noise"He requested we do an internal inspection by removal the left side valve coverUpon completing inspection I was found that cylinder #had a bent pushrodCustomer Ok'd repair with the knowledge there could possibly be further damageUpon job completion it was evident he had major lower end internal damageMr [redacted] then ok'd a complete long block engine replacementHe and his wife and dogs stayed at our business location for two weeks while parts were ordered and delivered for repairThe engine was completed and delivered on 9/27/invoice #***The [redacted] s the left my shop with there vehicle and traveled home which was miles away.Mr [redacted] states he "smelled fuel" and took it to [redacted] on 9/28/invoice # [redacted] for $This invoice is very vague however it states they found a fuel leak on D/S (driver side) fuel rail, it goes on to state they tighten lines and repair was complete "leak no longer there."On 10/6/Mr [redacted] once again experienced a fuel leak on his vehicle which he states required a tow on 10/6/ [redacted] total $He chose to tow his vehicle back to [redacted] Total distance from Mr [redacted] 's home to Miller Auto Repair is milesI ask why not tow it to a local shop, it's was just a fuel leak any shop could have taken care of it? On 10/9/invoice # [redacted] for $this invoice states that initially no leak was found even after cleaning what they though was the affected areaThen they were able to verify leak by computer command, and repair leak at left fuel rail (which is also on the drivers side) by tightening fuel supply line.On 10/9/Mr [redacted] contacted me by phone to express his concerns regarding this matterI expressed to him that I had no issue with reimbursement of the first repair even though we did not get into the (fuel system) with our intial repairAs fuel lines were left intact on manifold upon removal for new engineHowever, I had concerns why he was not questioning [redacted] since they had been the shop to repair his fuel leak, and from what I understand it was leaking in the very same place or at very least close to where repair was made by [redacted] on 9/28/2017? I expressed I had other concernsFor example, why was he looking to receive reimbursement for a tow from me when he admitted to me his insurance company was reimbursing him for his tow? Mr [redacted] and I had a few conversations in the days to come to no availHe expressed that he had not that he had not received a copy of the third repair invoiceOn 1128/I received a certified letter from Mr [redacted] which contained a lot of threats a copy of all correspondence and an invoice from [redacted] dateded 10/21/total $This invoice claims that Mr [redacted] had a fuel leak at the fuel return hose and that a new clamp installed fixed the leakI called Mr [redacted] again to explain his contention that R & R Auto Truck Repair should not be responsible for repairs made at other shopsAlso that R & R Auto Truck Repair shod not have to pay for a tow bill that Mr [redacted] by his own admission will get reimbursed for?Mr[redacted] wa given at the time of payment all warranty information, which included a statement on our invoice hat all repairs must be made by R & R Auto Truck Repair and that any engine warranty concerns would be warrantied through any [redacted] Deal nationwideMr [redacted] chode to do hos own repairs at a repair shop on his own accord, without consent for such repairs from R & R Auto Truck Repair.The First repair we have no issues with reimbursement for cost incurred by the [redacted] sThe Second and third repair should be the responsibility of Miller AutomotiveThe tow bill wa taken care of by the [redacted] 's insurance company so no out of pocket expense occurred there.Thank you in advance for looking into this matterAny questions call me direct [redacted] at [redacted] I also have all the invoices if need and the letter Mr [redacted] sent I would be happy to fax them because I do not have scanning capabilityOn 11/28/

To Whom it may concern;This letter is in response to a complaint filed by card holder *** ***On 9/7/he had his motorhome ca lic# DOG NUTT towed to my shop complaining of and "engine noise"He requested we do an internal inspection by removing the left side valve coverUpon
completing inspection it was found tat cylinder #had a bent pushrodCustomer ok'd repair with the knowledge there could possibly be further damageUpon job completion it was evident he had major lower end internal damageMr*** then ok'd a complete long block engine replacementHe and his wife and dows stayed at our business location for two weeks while parts were ordered and delivered for repairThe engine was completed and delivered on 9/27/invoice #***The ***s left my shop with their vehicle and travel home which is miles away. Mr*** states he "smelled fuel" and took it to *** *** on 9/28/invoice #*** for $This invoice is very vague however it states they found a fuel leak on D/S (drive side) fuel rail, it goes on to state they tighten lines and repair was complete "leak no longer there". On 10/6/Mr*** once again experienced a fuel leak on his vehicle which he states required a tow 10/6/*** *** *** total $He chose to tow his vehicle back to *** ***Total istance from Mr***'s home to *** *** *** is milesI ask why not tow it to a local shop, it's was just a fuel leak any shop could have taken care of it? On 10/9/invoice #*** for $This invoice states that initially no leak was found even after cleaning what they though was the affected areaThen they were able to verify leak by computer command, and repair leak at left fuel rail (which is also on the drivers side) by tighting fuel supply line. On 10/9/Mr*** contacted me by phone to express his concerns regarding this matterI expressed to him that I had no issue with reimbursement of the first repair even though we did not get into the (fuel system) with our initial repairAs fuel lines were left intact on manifold upon removal for the new engineHowever, I had concerns why he was not questioning *** *** since they had been the shop to repair his fuel leak, and from what I understand it was leaking in the very same place ro at very least close to where repair was made by *** *** on 9/29/2017?I expressed I had other concernsFor example, why was he looking to receive reimbursement for a tow from em when he admitted to me his insurance company was reimbursing him for his town bill? We had a couple of phone conversations in the days to come to no availHe also expressed to me there was a third repair invoice he wanted me to pay, however he had not received a copy of it yet.On 11/28/I received a certified letter from Mr*** which contained a lot of threats a copy of all correspondence and an invoice from *** *** *** *** dated 10/21/total $This invoice claims that Mr***'s vehicle again to explain his contention that R & R Auto Truck Repair should not be responsible for repairs made at other shopsAlso that R & R Auto Truck Repair should not have to pay a tow bill that Mr*** by his own admission will get reimbursed for? Mr*** was given at the time of payment all warranty information, which included a statement on our invoices that all repairs must be made by R & R Auto Repair and that any engine warranty concerns would be warrantied through any *** *** Deal nationwideMr*** chose to do his own repairs as a repair shop on his own accord, without consent for such repairs from R & R Auto Truck Repair.The first repair we have no issue with reimbursement for cost incurred by the ***sThe second and third repair should be the responsibility of *** ***The tow bill was taken care of by the ***'s insurance company so no out of pocket expense occurred there. Thank you in advance for looking into this matterAny questions can be directed to *** *** at ***

Attached copies of invoices for fuel leak repairs on our newly replaced motor installed by R & R Auto/Truck repair. After to motor was replaced on 9/27/I was asked to test drive the motorhome. I drove a couple of miles and reported that there was still some smoke coming out of the exhaust, I could smell some diesel and the AC wasn’t charged. I was told that there would be some smoke for a short while and the diesel smell was just because it was new and some diesel may be on the motor from installation. They charged the AC and was told I was good to go. It was getting late in the afternoon and I had a mile drive back to Fresno. I drove to Lodi that night (about mi). The exhaust smoke decreased but I smelt diesel all the way and diesel smoke came into the cab setting off the smoke alarm in the coach. It was dark and I could not see any leaks. I waited to morning light and saw diesel fuel coming from the engine. I was miles from Modesto where I knew a diesel mechanic. I got there around 7:AM and they were able to find the leak and repair it. During that time I called R & R and talked to the mechanic *** as Mr*** was gone on vacation to Hawaii. I let him know about the repair. After running the motor for sometime no more leaks were discovered and I completed my drive home to Fresno (mi). There was no more leaks on the remainder of the trip home. While we were waiting for the motor to arrive in Redding, I rented a cargo van from *** *** and loaded all of our dogs, their kennels, some equipment and my wife and drove them home. When I left Redding all of my water and grey tanks were empty. This meant that my motorhome was considerably lighter and there where no hills to climb. I drove at a speed of per hour because the engine was new. On 10/10/I was getting ready to travel to Roseville, CA. I loaded the motorhome with the dogs, their kennels, filled water tanks, and my wife. Checking the motor I noticed a small diesel leak on a return hose and was unable to repair myself so I called *** at R & R again to let him know. I had the repair done at *** *** and continued on my trip. I drove (65-MPH) about miles on highway when there was another diesel leak. This was larger than the other two. Unable to drive safely we had the motorhome towed to Modesto thinking it was the same leak. Again I called *** at R & R to let them know of my problems. After the mechanic tested the motor for sometime he could not find the leak. He decided to put the motor on it highest pressure via computer and large leak was discovered and repaired. Since I put an extra load on the motor, this only showed up on higher speeds and weight. Since then I have driven the motorhome about 1,miles with no problems. I believe the new motor was not thoroughly tested before my leaving Redding

I am rejecting this response because: I have read Mr. [redacted]’s response which doesn’t offer any kind of solution to our problem.  We are the one’s who fully paid for his services and were told our motorhome was ready to go.  We had to had to pay for the services of other mechanics to fix dangerous fuel leaks which started on our return home from his shop.  We had to pay for a tow to the closest mechanic (as of this date 12/26 no reimbursement has been made by AAA). [redacted]

2/14/18 To whom it may concern, his letter is in response to a complaint filed by [redacted]. On 9/7/2017 he had his motorhome ca lic# DOG NUT towed to my shop complaining of and "engine noise". He requested we do an internal inspection by removal the left side valve cover. Upon completing inspection I was found that cylinder #4 had a bent pushrod. Customer Ok'd repair with the knowledge there could  possibly  be further damage. Upon job completion it was evident he had major lower end internal damage. Mr [redacted] then ok'd a complete long block engine replacement. He and his wife and dogs stayed at our business location for two weeks while parts were ordered and delivered for repair. The engine was completed and delivered on 9/27/2017 invoice #[redacted]. The [redacted]s the left my shop with there vehicle and traveled home which was 240 miles away.Mr. [redacted] states he "smelled fuel" and took it to [redacted] on 9/28/2017 invoice #[redacted] for $165.93. This invoice is very vague however it states they found a fuel leak on D/S (driver side) fuel rail, it goes on to state they tighten lines and repair was complete "leak no longer there."On 10/6/2017 Mr [redacted] once again experienced a fuel leak on his vehicle which he states required a tow on 10/6/2017 [redacted] total $495.00 He chose to tow his vehicle back to [redacted]. Total distance from Mr. [redacted]'s home to Miller Auto Repair is 99 miles. I ask why not tow it to a local shop, it's was just a fuel leak any shop could have taken care of it? On 10/9/2017 invoice #[redacted] for $330.85. this invoice states that initially no leak was found even after cleaning what they though was the affected area. Then they were able to verify leak by computer command, and repair leak at left fuel rail (which is also on the drivers side) by tightening fuel supply line.On 10/9/2017 Mr [redacted] contacted me by phone to express his concerns regarding this matter. I expressed to him that I had no issue with reimbursement of the first repair even though we did not get into the (fuel system) with our intial repair. As fuel lines were left intact on manifold upon removal for new engine. However, I had concerns why he was not questioning [redacted] since they had been the shop to repair his fuel leak, and from what I understand it was leaking in the very same place or at very least close to where repair was made by [redacted] on 9/28/2017? I expressed I had other concerns. For example, why was he looking to receive reimbursement for a tow from me when he admitted to me his insurance company was reimbursing him for his tow? Mr [redacted] and I had a few conversations in the days to come to no avail. He expressed that he had not that he had not received a copy of the third repair invoice. On 1128/2017 I received a certified letter from Mr [redacted] which contained a lot of threats a copy of all correspondence and an invoice from [redacted] dateded 10/21/17 total $55.00. This invoice claims that Mr [redacted]  had a fuel leak at the fuel return hose and that a new clamp installed fixed the leak. I called Mr [redacted] again to explain his contention that R & R Auto Truck Repair should not be responsible for repairs made at other shops. Also that R & R Auto Truck Repair shod not have to pay for a tow bill that Mr [redacted] by his own admission will get reimbursed for?Mr.[redacted] wa given at the time of payment all warranty information, which included a statement on our invoice hat all repairs  must be made by R & R Auto Truck Repair and that any engine warranty concerns would be warrantied through any [redacted] Deal nationwide. Mr [redacted] chode to do hos own repairs at a repair shop on his own accord, without consent for such repairs from R & R Auto Truck Repair.The First repair we have no issues with reimbursement for cost incurred by the [redacted]s. The Second and third repair should be the responsibility of Miller Automotive. The tow bill wa taken care of by the [redacted]'s insurance company so no out of pocket expense occurred there.Thank you in advance for looking into this matter. Any questions call me direct [redacted] at [redacted]I also have all the invoices if need and the letter Mr [redacted] sent I would be happy to fax them because I do not have scanning capability. On 11/28/2017