Noran Neurological Clinic P.A.

We billed Ms [redacted] ’s visits to her motor vehicle insuranceWhen we received a denial, we notified her attorney On 3/25/14, the attorney’s office asked us to bill the patient’s health insurance There were charges from that were past the timely filing limit for the health insurance All charges within timely filing limits were billed to the patient’s health insurance and paidWe called attorney to notify them the charges were not billed to health On 12/16/14, Ms [redacted] called us to check on the charges We again informed the charges were past filing limit Ms [redacted] said she would call attorney and ask them to call us On 2/25/15, Ms [redacted] called us to ask if we billed health for outstanding charges We explained we billed all that were not past timely filing to her health insurance The attorney’s office requested an itemized statement and records on 5/23/16, which was sent to themOn 6/23/16, after we called attorney for a status update, they requested an itemized statement which we did fax to them We sent a letter on 8/16/stating that we would need payment on the charges We also called the attorney againBoth as a last attempt to resolve prior to turning over to collections After weeks and no contact, we turned over this balance Ms [redacted] did call us after the balance was turned over and we did offer to setup a payment plan to resolve balance She did not choose this option at that time Thank you for your time, Kari

I am rejecting this response because: My insurance company has repeatedly told me they need to submitnit correctly and they will cover most of the bill

Hello, Thank you for informing Noran Clinic of the associated complaint Due to HIPAA restrictions, we are limited in the information we are able to provide I have reviewed the patients records and associated transactions and can confirm that everything processed appropriately and the patient is responsible for his portion of the balance Please let me know if there is anything further I can assist withThank you Kari [redacted] Supervisor###-###-####

The statements sent to the attorney would have indicated the balance due for the motor vehicle collision under one column and the copay under a different column. Additionally, we did provide two weeks to contact us prior to turning account over to the collection agency. Despite this, the clinic has agreed to take care of the balance due and close the account at the agency

Dear Revdex.com, I'm writing in response to [redacted]'s compliant dated 10/24/2016.  Mr. [redacted]'s workers compensation claim for date of injury 7/4/2009 was settled.  Mr. [redacted] was aware of the settlement, but did not inform Noran Clinic.  Mr. [redacted] continued to seek...

treatment following the settlement of his worker compensation claim.  Noran attempted to bill workers compensation, but was informed the claim was settled.  Noran contacted the Mr. [redacted] to attempt to bill health insurance, however Mr. [redacted] did not have any health insurance.  Due to the workers compensation claim being settled and Mr. [redacted] not having any health insurance, the balance is Mr. [redacted]'s responsibility.   Thanks Kristy [redacted]Supervisor, Noran Neurological Clinic###-###-####

I am rejecting this response because:
My insurance company has repeatedly told me they need to submitnit correctly and they will cover most of the bill.

Hello, Thank you for informing Noran Clinic of the associated complaint.  Due to HIPAA restrictions, we are limited in the information we are able to provide.  I have reviewed the patients records and associated transactions and can confirm that everything processed appropriately and...

the patient is responsible for his portion of the balance.  Please let me know if there is anything further I can assist with. Thank you Kari [redacted]Supervisor###-###-####

We billed Ms. [redacted]’s visits to her motor vehicle insurance. When we received a denial, we notified her attorney.  On 3/25/14, the attorney’s office asked us to bill the patient’s health insurance.  There were 2 charges from 2013 that were past the timely filing limit for the health...

insurance.   All charges within timely filing limits were billed to the patient’s health insurance and paid. We called attorney to notify them the 2013 charges were not billed to health.  On 12/16/14, Ms. [redacted] called us to check on the 2013 charges.  We again informed the 2013 charges were past filing limit.  Ms. [redacted] said she would call attorney and ask them to call us.  On 2/25/15, Ms. [redacted] called us to ask if we billed health for outstanding charges.  We explained we billed all that were not past timely filing to her health insurance.  The attorney’s office requested an itemized statement and records on 5/23/16, which was sent to them. On 6/23/16, after we called attorney for a status update, they requested an itemized statement which we did fax to them.  We sent a letter on 8/16/17 stating that we would need payment on the 2013 charges.  We also called the attorney again. Both as a last attempt to resolve prior to turning over to collections.  After 2 weeks and no contact, we turned over this balance.    Ms. [redacted] did call us after the balance was turned over and we did offer to setup a payment plan to resolve balance.  She did not choose this option at that time.  Thank you for your time, Kari

Noran maintains our previous response and will not be responding further. Thanks

I am rejecting this response because looks like your their missing the point about not sending bills or itimized statements to me. Statements My lawyer received said patient responsibility was 3.00$. I never received anything saying this was due or I was responsible for paying that amount, until august of this year which I called to speak with them about as soon as I received the letter but it was too late and already sent to collections. I'm not a mind reader? This bill was from 2013, and all of a sudden I'm suppose to know that's it's owed and they want their money now? I would like lists of bills sent to me, notices sent stating money was due and when.