Norandex

We will be refunding the amount paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My comments based on Vector Security response email.Line which has three year contractual term has been signed by me and the person visited my home mentioned line is not effective as I was not signing it specifically like the line Line was mentioned specifically irrelevant and not applicable to me by the person who visited my home when I inquired specifically about Line

Re: Account #: *** Dear Ms***,In regards to your recent written request, please note that the monitoring of your security system has been discontinuedWe will no longer respond to any signals received from your system at *** *** *** *** ** ***On behalf of Vector Security,
I would like to take this opportunity to thank you for giving us the opportunity to serve youIf we can be of assistance with your future security needs please do not hesitate to call us.Sincerely,Tony B*** General Manager Vector Security Inc###-###-####

Customer signed year contract on 8/25/and is under contract until 8/25/2017. Customer has a remaining balance of $172.75. Customer states that they sent payment of $on 8/1/but we have not received it as of yet. Customer is held to terms of agreement

Mr*** signed a month contract in June with Vector Security, however he signed through an Authorized Dealer company named *** *** ***The authorized dealer handled the sale, install, and first year of the contractIf the sales representative promised Mr*** that the
remaining balance with his previous monitoring company would be paid off, that was a promise made by *** *** - not Vector SecurityIf he has a complaint in regards to the installation technician, that was an *** *** employee - not a Vector Security employeeIf he requested to cancel within the first year of his contract, that would have been handled by *** *** - not Vector SecurityOur notes do show that Mr*** sent a request to *** to cancel the account, however he was informed by *** that he would be held to his contract balance if he cancelled, so he decided to keep his account activeMr*** paid his monthly payments from the time he was installed until February His account was cancelled for non-payment and sent to an outside collection agency in August for the outstanding balance and the contract termIf Mr*** has a complaint in regards to anything the sales representative or installation technician said, or if he has a complaint about his account not being cancelled right after he signed his contract, he needs to contact *** ***Vector Security cannot be held liable for these complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I'm not going to pay the recent bill they sent mePlease see attached file
Regards,
*** ***

Customer has been terminated for non-pay due to Chapter 7 bankruptcy notice received on 7/13/

Customers account will be terminated with no renewal period and no money owed to Vector

Vector will waive the final bill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. How soon will the refund be sent?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Account has been terminated and pulled from collections

*** Residence After researching the complaint we have determined that the final invoices will be credited and the customer will have no further obligations to Vector Security

Vector will cancel account as of today, but no refund will be issued. System is still working and being monitored as of today. 2G network is not shutting down completely until December 31,

Customer signed a legal binding contract and will be held to those terms.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Subject:ID [redacted]Hi this email is on behalf of my husband Cornelius Ward concerning complaint ID [redacted]. We are still having a hard time trying to figure out why Vector wants over $800. If only a 30 day written notice was required, which was read, signed by Mr. Ward and sent to Vector. We think it's only fair maybe to have to pay 1 month service feedepending on when Vector received notice that we were using a different company. Considering the fact that we were never notified of a new contract by mail or phone and never agreed to one, there has to be some sort of way to settle this matter so that both parties are satisfied. We are willing to negotiate! Please do all that you can to help us settle, Thanks so much!!!Sent from my iPhone  
Regards,
Cornelius Ward

Vector has spoken with the customer and resolved their issues.  We issued a 2 month credit and upgraded their security system on 4/4/2016.

Customer signed a 5 year agreement for $44.99 per month on July 30, 2012.  Customer is held to those terms until 7/30/17.

Mr. [redacted] is correct the latest agreement that he signed was a 5 (Five) year agreement for the upgraded system. Mr. [redacted] notified Vector Security of his request to cancel in October 2016, according to the agreement he would be responsible for the remaining term of the agreement which he did sign...

agreeing to. In order to cancel the service, and because Vector Security is a life safety company, a written notice with a signature is required. As an ease for customers who do not have access to scan a letter to our team via email, or have access to a fax machine, customers will capture the letter via smartphone and send their cancel notification to Vector in that manner. The representative merely offered the customer an option if he was unable to provide the cancellation request via another method. The representative did notify Mr. [redacted] that a 25% discount on the final bill would be offered if the customer were to make payment for the final balance at that time. It is a courtesy that is offered to all customers. The representative inquired about the customer moving from the property to determine if it was due to military orders as Vector Security does have a specific military policy. Mr. [redacted] stated this was not due to military orders. While Mr. [redacted]’s situation is unfortunate, it does not dissolve the agreement with Vector Security. Mr. [redacted] spoke with a second representative who took payment for the final balance. After reviewing the call, the representative was empathetic with Mr. [redacted], however the representative did not tell Mr. [redacted] that a supervisor would have reduced the final bill more. We apologize for any miscommunication; however, the agreement was signed to by the Mr. [redacted] agreeing to the terms. As a courtesy, if the new owners were to sign on for service with Vector Security or if Mr. [redacted] was moving service into his new property, Vector Security would forgo any remaining balance on this agreement. Tell us why here...