Norbeck Country Club Inc

Review: I was a member of Norbeck Country Club for approximately one year. In the course of the year I was subjected to at least 3 billing errors, the last of which being the reason for me canceling my membership. The membership type I had was a basic membership that did not include unlimited golf, but did included several rounds per year. Being unclear on the specifics of the rules I called in to inquire about what charges I would incur to play golf with three friends. After asking several very specific questions I was told there was no additional charge to play golf and three rounds were included with my membership type. After playing golf with three friends I received a bill charging me over $300 for the outing. When I called in to inquire I was told that I had been given incorrect information and was liable for the charges. I believed this to be unfair and initiated a conversation with the club General Manager [redacted]. [redacted], in no uncertain terms told me he believed I was a liar and had to pay the bill in full. After this interaction I emailed the club President detailing my experience ([redacted]). He responded that he was on vacation and would contact me upon his return; I sent him several follow up emails and never heard back from him. In the time since I have received a number of emails demanding payment from the club bookkeeper [redacted]. I have responded to all of them requesting contact from club leadership. No one has ever contacted me. I have made every effort to resolve this issue but have been disrespected, harassed and ignored.Desired Settlement: I would like for Norbeck to end all communication to me and write off my total amount owed as a courtesy for the shabby way in which my family and I have been treated.

Consumer

Response:

You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].InboxxRevdex.com of Metro DC and Eastern PANov

5 (8 days ago)to me---------- Forwarded message ----------

From: [redacted]

Date: Tue, Nov 5, 2013 at 12:56 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected], [redacted] <[redacted]

To Whom it May Concern:

I retract this complaint.

On Sun, Nov 3, 2013 at 11:16 AM, <[email protected]> wrote:

You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.