I am sorry If you feel that you have had an overall bad experience with the officePlease come see me personally,as manager Iwill try to resolve each of your complaints and issues individually according to our company policies.As you stated your neighbor has come to your door to complainAs it is your right and your neighbor's r1ghts there are no restrictions as to noise complaints, it Is possible that your neighbor could have handled this better by coming to the office instead of you directlyWe take every resident complaint seriously and follow the policies and procedures for handling these complaintsHowever, we do not have direct control of our resident's actionsAs you stated one occupant runs around and we understarld that this occupant must be allowed to be themselvesHowever, as you st ted the walls are thin and while every resident has a right to peaceful living it is also the responsibility of each resident to learn to live within the quarters of a multi family unit housingIf your neighbor chose to call the local authorities it was not coordinated or handled through our office.\ apologize for this person's poor demeanor and no one should have to put up with someone cursing and yelling at themThat is why It Is every resident's privilege to call the local authorities whenever an occasion such as this occursIt is good that you brought the complaints to the office but no one in my office would have told you that it wlll never h ppen againAs\ stated earlier we cannot control the actions of our residents and we cannot have them removed unless they violate our policies.You stated that you had a pest Issue within your unit and that it was not handled well and that you were not 1nformed of the processWith this tYPe of pest issue there is a pre preparation form that must be followed and completed prior to each treatmentSo you were given this form and notified when pest control would be there and permission to enter was granted by a lease holder.Yes there is a steam cleaning ofthe apartment days after the first treatment.A transfer was discussed with a lease holder of what we had available at that timeWe did not have the upgrade available that the resident wantedThe resident then declined everything that was availableWe have tollowod up on each and every situation that was brought to the office by the lease holders.As you stated the downstairs neighbors are now gone so this should curtail any further issues with this previous neighbor As for the delay from January to March It is unclear who you spoke with however as there has been ch nges In the office staff we apologize tor any lack of communication or delay in processing ot your requestWe are work'1ng the current pest Issue and the first treatment has been done and the steam cleaning for the carpets rescheduled for Fridoy,March 6, 2015.Sincerely, [redacted] Community ManagerP.SThank you for complementing our two newest staff membersAs far as my assistant and I we are deeply concerned with each of our apartmenthomes and the many residents that this entaHsW• apologize for any hard feelings and as stated earlier I hope that you will come to me personally with any Issues so that we may solve them together as policies and procedures permit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10465786, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I spoke with [redacted] today and plan to meet with her in person next week, at which pint I might consider resolved.
Regards,[redacted]
I am sorry If you feel that you have had an overall bad experience with the office. Please come see me personally,as manager Iwill try to resolve each of your complaints and issues individually according to our company policies.As you stated your neighbor has come to your door to complain. As...
it is your right and your neighbor's r1ghts there are no restrictions as to noise complaints, it Is possible that your neighbor could have handled this better by coming to the office instead of you directly. We take every resident complaint seriously and follow the policies and procedures for handling these complaints. However, we do not have direct control of our resident's actions. As you stated one occupant runs around and we understarld that this occupant must be allowed to be themselves. However, as you st ted the walls are thin and while every resident has a right to peaceful living it is also the responsibility of each resident to learn to live within the quarters of a multi family unit housing. If your neighbor chose to call the local authorities it was not coordinated or handled through our office.\ apologize for this person's poor demeanor and no one should have to put up with someone cursing and yelling at them. That is why It Is every resident's privilege to call the local authorities whenever an occasion such as this occurs. It is good that you brought the complaints to the office but no one in my office would have told you that it wlll never h ppen again. As\ stated earlier we cannot control the actions of our residents and we cannot have them removed unless they violate our policies.You stated that you had a pest Issue within your unit and that it was not handled well and that you were not 1nformed of the process. With this tYPe of pest issue there is a pre preparation form that must be followed and completed prior to each treatment. So you were given this form and notified when pest control would be there and permission to enter was granted by a lease holder.Yes there is a steam cleaning ofthe apartment 10 days after the first treatment.A transfer was discussed with a lease holder of what we had available at that time. We did not have the upgrade available that the resident wanted. The resident then declined everything that was available. We have tollowod up on each and every situation that was brought to the office by the lease holders.As you stated the downstairs neighbors are now gone so this should curtail any further issues with this previous neighbor. As for the delay from January to March It is unclear who you spoke with however as there has been ch nges In the office staff we apologize tor any lack of communication or delay in processing ot your request. We are work'1ng the current pest Issue and the first treatment has been done and the steam cleaning for the carpets rescheduled for Fridoy,March 6, 2015.Sincerely,[redacted]Community ManagerP.S. Thank you for complementing our two newest staff members. As far as my assistant and I we are deeply concerned with each of our 256 apartment. homes and the many residents that this entaHs. W• apologize for any hard feelings and as 1 stated earlier I hope that you will come to me personally with any Issues so that we may solve them together as policies and procedures permit
I am sorry If you feel that you have had an overall bad experience with the officePlease come see me personally,as manager Iwill try to resolve each of your complaints and issues individually according to our company policies.As you stated your neighbor has come to your door to complainAs it is your right and your neighbor's r1ghts there are no restrictions as to noise complaints, it Is possible that your neighbor could have handled this better by coming to the office instead of you directlyWe take every resident complaint seriously and follow the policies and procedures for handling these complaintsHowever, we do not have direct control of our resident's actionsAs you stated one occupant runs around and we understarld that this occupant must be allowed to be themselvesHowever, as you st ted the walls are thin and while every resident has a right to peaceful living it is also the responsibility of each resident to learn to live within the quarters of a multi family unit housingIf your neighbor chose to call the local authorities it was not coordinated or handled through our office.\ apologize for this person's poor demeanor and no one should have to put up with someone cursing and yelling at themThat is why It Is every resident's privilege to call the local authorities whenever an occasion such as this occursIt is good that you brought the complaints to the office but no one in my office would have told you that it wlll never h ppen againAs\ stated earlier we cannot control the actions of our residents and we cannot have them removed unless they violate our policies.You stated that you had a pest Issue within your unit and that it was not handled well and that you were not 1nformed of the processWith this tYPe of pest issue there is a pre preparation form that must be followed and completed prior to each treatmentSo you were given this form and notified when pest control would be there and permission to enter was granted by a lease holder.Yes there is a steam cleaning ofthe apartment days after the first treatment.A transfer was discussed with a lease holder of what we had available at that timeWe did not have the upgrade available that the resident wantedThe resident then declined everything that was availableWe have tollowod up on each and every situation that was brought to the office by the lease holders.As you stated the downstairs neighbors are now gone so this should curtail any further issues with this previous neighbor As for the delay from January to March It is unclear who you spoke with however as there has been ch nges In the office staff we apologize tor any lack of communication or delay in processing ot your requestWe are work'1ng the current pest Issue and the first treatment has been done and the steam cleaning for the carpets rescheduled for Fridoy,March 6, 2015.Sincerely, [redacted] Community ManagerP.SThank you for complementing our two newest staff membersAs far as my assistant and I we are deeply concerned with each of our apartmenthomes and the many residents that this entaHsW• apologize for any hard feelings and as stated earlier I hope that you will come to me personally with any Issues so that we may solve them together as policies and procedures permit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10465786, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I spoke with [redacted] today and plan to meet with her in person next week, at which pint I might consider resolved.
Regards,[redacted]
I am sorry If you feel that you have had an overall bad experience with the office. Please come see me personally,as manager Iwill try to resolve each of your complaints and issues individually according to our company policies.As you stated your neighbor has come to your door to complain. As...
it is your right and your neighbor's r1ghts there are no restrictions as to noise complaints, it Is possible that your neighbor could have handled this better by coming to the office instead of you directly. We take every resident complaint seriously and follow the policies and procedures for handling these complaints. However, we do not have direct control of our resident's actions. As you stated one occupant runs around and we understarld that this occupant must be allowed to be themselves. However, as you st ted the walls are thin and while every resident has a right to peaceful living it is also the responsibility of each resident to learn to live within the quarters of a multi family unit housing. If your neighbor chose to call the local authorities it was not coordinated or handled through our office.\ apologize for this person's poor demeanor and no one should have to put up with someone cursing and yelling at them. That is why It Is every resident's privilege to call the local authorities whenever an occasion such as this occurs. It is good that you brought the complaints to the office but no one in my office would have told you that it wlll never h ppen again. As\ stated earlier we cannot control the actions of our residents and we cannot have them removed unless they violate our policies.You stated that you had a pest Issue within your unit and that it was not handled well and that you were not 1nformed of the process. With this tYPe of pest issue there is a pre preparation form that must be followed and completed prior to each treatment. So you were given this form and notified when pest control would be there and permission to enter was granted by a lease holder.Yes there is a steam cleaning ofthe apartment 10 days after the first treatment.A transfer was discussed with a lease holder of what we had available at that time. We did not have the upgrade available that the resident wanted. The resident then declined everything that was available. We have tollowod up on each and every situation that was brought to the office by the lease holders.As you stated the downstairs neighbors are now gone so this should curtail any further issues with this previous neighbor. As for the delay from January to March It is unclear who you spoke with however as there has been ch nges In the office staff we apologize tor any lack of communication or delay in processing ot your request. We are work'1ng the current pest Issue and the first treatment has been done and the steam cleaning for the carpets rescheduled for Fridoy,March 6, 2015.Sincerely,[redacted]Community ManagerP.S. Thank you for complementing our two newest staff members. As far as my assistant and I we are deeply concerned with each of our 256 apartment. homes and the many residents that this entaHs. W• apologize for any hard feelings and as 1 stated earlier I hope that you will come to me personally with any Issues so that we may solve them together as policies and procedures permit