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Norcal Customz

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Norcal Customz Reviews (1)

My vehicle was taken to [redacted], business owner of NorCal Customz for paint and body work. Prior to authorizing NorCal Customz to work on my vehicle, Mr. [redacted] ensured me that should there ever be a problem with the quality of their work, that he would have no problem fixing it. I was quoted $5,000 for the job, however when I went in to pay them, the price had suddenly increased to $6,450.00. I never authorized any additional costs or work to be done and I had not been given any reason to believe that the final price would be greater than the original $5,000 estimate. The vehicle was at NorCal Customz from June 20, 2013 until November 6, 2013 (139 days). After waiting nearly 5 months for the work to be done, I was very disappointed when I finally saw the car, as I immediately noticed several problems. The paint had a gritty feeling in several areas, some places the paint looked like there were tiny bubbles trapped in/under it, several areas were already chipped and there was an area with rust showing through the paint.
I informed Mr. [redacted] of these issues and initially he stated that he would have no problem doing the repairs. He stated that he had no room for my vehicle and I would have to wait at least 2 weeks for him to take the car. Once the car was back in his possession, his entire attitude changed for the worse. After providing him with a written authorization to do the necessary ‘free of charge’ repairs, he stated that the only way he will do the repairs is if I sign another document acknowledging that once these repairs are done that he refuses to do any other work on the vehicle ever again. This seems to be a blatant violation of California Business and Professions Code Section 9884.7.

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Description: Auto Repair & Service

Address: 6161 Power Inn Road, Unit 13, Sacramento, California, United States, 95824

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