My experience with Norden VW has not been a pleasant one, to start with I did want to purchase a car, initially a during their Volksfest promotion but none of the vehicles I wanted were available according to staff So, they offered me a new for a small deposit, the issues started when the time came to close the deal with the add-ons i.eprotection plans, extended warranties, remote start, rims and/or winter tires, all of them added are roughly an extra 10k The sales manager was not willing to deal or negotiate on anything; all he offered was to extend the term to months I found that their sales staff were too smug as they thought they had a sure saleSo, I walked away from this deal even with the loss of my deposit I’m better in the long run I’m car shopping again and most of the other dealership I spoke with are all willing to deal and negotiate If I were to consider buying a VW again it would be from anyone but Norden
It appears as though we do not agree with how events transpiredMr [redacted] continues to reference a "contract" - if possible can he provide this contract for me to review? At that point maybe we can re as the situation and come to a different resolution, but at this point our position stands, unless Mr [redacted] can provide this contract that he continues to referenceI will wait for the contract, thank you! Shane S [redacted] (Cell)
Hello, Mr [redacted] contacted James S [redacted] to purchase one of our vehicles When we asked for payment however, he specified that he would like to have an inspection done by [redacted] before paying us for the vehicle We agreed to take the car to [redacted] for him so he could have an inspection performed When we attempted to do so, we were turned away from [redacted] as they could not fit us in until a few days later At this point we had no paperwork done whatsoever, and had not taken a deposit from Mr [redacted] , and additionally had been turned away when attempting to take the car for an inspection as he requested As no consideration had been made, no paperwork whatsoever had been done, and the inspection wasn't scheduled, we had every right to sell the car to someone else, which we did.At this point Mr [redacted] attempted to contact me I was with a customer so he was put in touch with Jared B***, who informed Mr [redacted] of the situation Mr [redacted] proceeded to use some very vulgar language and scream on the phone It was at this point that we decided we would not be doing business with Mr [redacted] I was not avoiding him, and he is free to contact me anytime, however given the way he spoke with my staff, we will not be conducting business with himShould you have any questions, please feel free to call me on my cell at [redacted] Thank you, Shane S [redacted] General Manager Norden Volkswagen
Initial Business Response /* (1000, 5, 2014/10/14) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@nordenvw.ca
Norden completely aggrees with the client that this is a very frustrating situationThe client brought the vehicle in Sept23rd for a
recall and a transmission issueSame day, the client received confirmation that the pop out issue was found and that further diagnosis was needed** tech line was notified and we were asked to drop the transmission pan and check the fluidThere were metal fillings in the trans pan and upon further inspection the transmission required a 5th gear synchroParts were ordered and the last part we have been waiting on (transmission fluid)arrived todayThe vehicle should be ready by tomorrow afternoonWhile I can completely understand the clients request for a new transmission being installed, ** and every other warranty/insurance company will only authorize to replace defective partsWe have been in touch with ** in regards to the clients request for compensation, and I see a remote start as being quite reasonable considering the time removed from his vehicleThe only thing holding up the compensation for the wait time is us confirming that the car is fixed and everything is fineAs long as we hold on schedule and the car is good to go by the end of the week; then Norden, with *** would be more than happy to fulfill the clients request
Initial Business Response /* (1000, 8, 2015/01/20) */
Mr*** had originally brought the vehicle in for a running concern (vehicle would not stay running) Upon inspection, the vehicle needed a crank sensor and an NvalveUpon being able to drive the vehicle to diagnose any other
concerns, the technician noted that the CV axle was clicking, and that there was a leak from the rear of the engineThe leak ended up coming from the Vacuum pump and the rear timing chain coverThe work was completed, all leaks were resolved, and the vehicle was test driven and was fully operational conditionThis was the only time the client has been in to Norden Volkswagen, we did not see the vehicle before or after the work had been completedThe client had picked up the vehicle April 25th, If the timing chain had any concerns upon being in the store, there is no way that the vehicle would even be able to drive away, let alone run for another monthsWith a timing chain, they are either broken or not, there really is no in between or any sort of maintenance intervalTo top all of this off, we still have not even seen the vehicle to confirm whether or not it actually needs a timing chain or if there is a different concern
Thanks!
*** ***
General Manager
https://www.goauto.ca/images/signatures/nah.jpg
XXXXX XXX AveEdmonton AB T5L 2L
phone: email:***@nordenautohaus.com
cell phone:
Initial Consumer Rebuttal /* (3000, 10, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure where you got the information about me receiving my car April I did not get my car until the start of augest and my car didn't sound when I left and only worked from the city back to WabascaMaybe a total of days before it totally quit and won't startAnd you haven't seen my car since because the car will not move or run so I'll have to tow it back to the city like the first time, when I shouldn't because the problems should have all been fixedAlso a estimate of to fix a problem? If you looked at the timing chain covers why didn't your mechanics look at the chains themselves? That would of saved me So me paying and I know it took me a while to pay it off but it's hard when you only have a minmum paying job, and for it only to work for days when I finally get it backI think I deserve some compensation for paying that much money for it only to drive a total of XXX-XXX kilometres before breaking again
Final Business Response /* (4000, 12, 2015/01/29) */
We worked on Mr***'s car from Feb to Mar
We allowed him to make payments on his car and the last payment was received Aug and I believe his car was picked up at that timeWe did not receive a call from Mr*** for several months after he picked upWe do not know the cause of the no start at this time or if the timing chain is an issue
We offer a year or 20000km warranty on parts and workmanship performed by our service departmentWe have no problem diagnosing the issue for free to see if the timing chain is in fact the cause of the no startIf we find that our Technician was negligent in replacing the timing chain cover gaskets and it lead to the failure of the chain we will look after the repair and would cover the cost of towing the car to our dealershipThere is no maintenance interval for replacement of the timing chain and in our experience they usually last over kmHe is assuming that the timing chain is the problem with his car not starting and that must be confirmed before we can move forward
I would like Mr*** to tow the car to us and we can verify the cause of the no start at no charge and then discuss this furtherAfter the cause of the no start is found we can settle this and would give consideration on what he has spent on repairs already at our dealership
*** ***
General Manager
https://www.goauto.ca/images/signatures/nah.jpg
XXXXX XXX AveEdmonton AB T5L 2L
phone: email:***@nordenautohaus.com
cell phone:
Final Consumer Response /* (4200, 14, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did phone the next day and a few times after but there was no answer and I phoned at all different timesIm pretty sure the timing chain is the problem and I dont have to throw down the drain to fix it***
Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: Philip A*** GM
Contact Phone:
Contact Email: ***@nordenvw.ca
This concern has already been dealt with between the client and the General Sales Manager of the storeWe have internally dealt with
the staff that this pertained to and will be using it as an example of how to better our customer service skillsThe client was fully aware of the cost of the package and it is fully disclosed on the front his bill of sale, but I would be willing to refund the chip repair portion as goodwill and a sign that we invest in our customers
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoken to the general sales manager and he has delt with his staff so I am satisfied at that endRefunding the chip repair portion as goodwill will definetly go a long way to show that they care about their customers
I believe that will restore the relationship to a good status again
Thanks,
***
Hello,
Upper management has spoken extensively with Ali and apologized for some of the issues he has gone through and taken steps to remedy them.
His issues with ** were resolved by us removing the ** and giving him a full refund for what he paid for the **. We did leave...
portions of ** on that he was satisfied with, so he did receive some ** free of charge.His paint defect was very minor and it was overlooked by our detail team. Once brought to our attention we submitted a claim with ** and received approval for it to be repaired. The vehicle was then sent to a body shop and the defect repaired.
With regard to his concerns about time frames quoted, while his exact description of events isn't 100% accurate, we have loaded $600 onto [redacted] to make up for his issues. His [redacted] # is [redacted]. This can be used at the store (or any other [redacted] location) for any parts or service he requires.
We cannot offer a $2000 rebate off his next purchase as the markup of any single car varies from car to car and while some cars I may be able to provide that discount, I cannot guarantee it.
This is the extent of what we can offer as compensation for his concerns. [redacted] or the Revdex.com may phone me on my cell at any time at [redacted] should they have any questions.
Regards;
[redacted]
General Manager
[redacted]
[redacted] (Cell)
My experience with Norden VW has not been a pleasant one, to start with I did want to purchase a car, initially a 2016 during their Volksfest promotion but none of the vehicles I wanted were available according to staff. So, they offered me a new 2017 for a small deposit, the issues started when the time came to close the deal with the add-ons i.e. protection plans, extended warranties, remote start, rims and/or winter tires, all of them added are roughly an extra 10k. The sales manager was not willing to deal or negotiate on anything; all he offered was to extend the term to 96 months. I found that their sales staff were too smug as they thought they had a sure sale.
So, I walked away from this deal even with the loss of my deposit I’m better in the long run. I’m car shopping again and most of the other dealership I spoke with are all willing to deal and negotiate. If I were to consider buying a VW again it would be from anyone but Norden.
Complaint: [redacted]
I am rejecting this response because:
It was negotiated with Mr. S[redacted] and also Mr. B[redacted] that the deal was conditional based on a 3rd a party inspection as requested by my client. Mr. S[redacted] made arrangements with the company that was to do the inspection and made an appointment to have the vehicle inspected on Thursday at 9 am. This was confirmed by the company I had asked to perform the inspection.
Claiming that the dealership was turned away when they took the car to be inspected cannot and is not true, the vehicle was sold the evening prior the inspection appointment.
With respect to the deposit and the claim that the deposit was not transacted by the dealer has no bearing on the agreed upon contract. The fact that a deposit was requested and the credit card information was provided binds the contract. Whether or not the dealer chooses to process that is in their control not mine. As for the bill of sale, when asked Mr. S[redacted] informed me that once the inspection was done the paperwork would be completed and the deposit would suffice for the time being. Again, this was in the control of the dealership not in my control.
This matter shows a complete lack of integrity and customer concern. The employees of the dealership had complete control of the deal and I did provide what was asked for and they agreed to my terms to make the sale go through. I can only surmise why the deal was not honored as much as I can only surmise why the general manager did at no time reach out to me to at the very least try to resolve this.
The information provided by the dealership in this matter is unsubstantiated as they have acknowledged that they had my credit card information as requested by their employee and by the confirmation by the company who was to do the inspection that the appointment was made by the dealer based on the agreement that was come to by the sales manager Mr. B[redacted] and the salesman Mr. S[redacted].
If Mr. [redacted] could produce a bill of sale, or some form of contract that shows us selling him the vehicle I would be very happy to revisit the issue of compensation, but I do not believe any paperwork was ever done - therefore the car was never sold. Please feel free to contact me at [redacted] should you have any questions.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/27) */
Norden Volkswagen sold Mr. [redacted] a 2009 [redacted] Sedan. Go Auto's Norden Volkswagen has a 30 Day exchange on their used vehicles specifically in the event of major mechanical failure. In the event of a major mechanical failure Go...
Auto has the opportunity to either repair the vehicle at their expense, or exchange the vehicle for something of equal value.
Post delivery of Mr [redacted]'s [redacted], the vehicle developed an intermittent transmission issue. Norden VW then assisted in sending the vehicle to [redacted] to have the vehicle diagnosed and repaired at no charge to the customer.
Mr [redacted] at that point refused the fix of the vehicle and asked for his old vehicle back. He also declined the offer to seek out a replacement vehicle of equal or greater value. [redacted] He then agreed to receive $1,500 back and take his old vehicle while stating he didn't want us to lose money through out the transaction. From our previous conversations it seemed as though the client thought this was an amicable agreement.
All that said, if Mr. [redacted] feels that the only resolution is to receive a full refund despite that not being part of any of our programs or warranties, Norden VW would be more than happy to do whatever we can to keep our clients fully satisfied.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, The 2009 [redacted] already has the hidden bad transmission problem before it was taken out of the lot. [redacted] We signed paper work and I paid $3000 plus my 2008 car and that was the end of it.
Secondly, [redacted] I have loss faith with that 2009 [redacted] bought from Norden Volkswagen.
Thirdly, I had to take $1500 or nothing. That was the used car manager Mr. Jared B[redacted]'s offer to me on the phone. He asked me if I was happy to be able to get $1500 refund and my old car back. Ofcourse Not!!! And I swear it that's what I told him on the phone that I was not happy. I could not believe that Mr. Jared B[redacted] said that it was an amicable agreedment on my behalf. I didn't broke out and cry when I picked up the $1500 cheque but that doesn't mean it was amicable.
Finally, Mr. Jared B[redacted] think that it is fair to charged me $600 for the cost of commission that he paid to his salesman. Plus $1000 that he said is for two vehical safety inspections and two vehical cleanings. [redacted]
[redacted]
[redacted]
Final Business Response /* (4000, 9, 2015/12/10) */
Norden Volkswagen is a customer first business and ultimately wants our customers to be happy through out any transaction. We wish the vehicle sold to Mr. [redacted] did not have any mechanical issues post delivery. As mentioned in our previous response, Norden Volkswagen is happy and willing to provide Mr. [redacted] with a full refund for his purchase. Mr. [redacted] is free to contact the dealer and arrange pick up of his funds at any time.
Final Consumer Response /* (2000, 14, 2015/12/18) */
[redacted] an e-mail response from Mr. Jared b[redacted] at Norden Volkswagen, a refund of the outstanding is on its way. [redacted]
Mr [redacted] contacted James S[redacted] to purchase one of our vehicles. When we asked for payment however, he specified that he would like to have an inspection done by [redacted] before paying us for the vehicle. We agreed to take the car to [redacted]...
for him so he could have an inspection performed. When we attempted to do so, we were turned away from [redacted] as they could not fit us in until a few days later. At this point we had no paperwork done whatsoever, and had not taken a deposit from Mr [redacted], and additionally had been turned away when attempting to take the car for an inspection as he requested. As no consideration had been made, no paperwork whatsoever had been done, and the inspection wasn't scheduled, we had every right to sell the car to someone else, which we did.At this point Mr [redacted] attempted to contact me. I was with a customer so he was put in touch with Jared B[redacted], who informed Mr [redacted] of the situation. Mr [redacted] proceeded to use some very vulgar language and scream on the phone. It was at this point that we decided we would not be doing business with Mr [redacted]. I was not avoiding him, and he is free to contact me anytime, however given the way he spoke with my staff, we will not be conducting business with him.
Should you have any questions, please feel free to call me on my cell at [redacted].
Thank you,
Shane S[redacted]
General Manager
Norden Volkswagen
It appears as though we do not agree with how events transpired.
Mr. [redacted] continues to reference a "contract" - if possible can he provide this contract for me to review? At that point maybe we can re as the situation and come to a different resolution, but at this point our position stands, unless Mr. [redacted] can provide this contract that he continues to reference.
I will wait for the contract, thank you!
My experience with Norden VW has not been a pleasant one, to start with I did want to purchase a car, initially a during their Volksfest promotion but none of the vehicles I wanted were available according to staff So, they offered me a new for a small deposit, the issues started when the time came to close the deal with the add-ons i.eprotection plans, extended warranties, remote start, rims and/or winter tires, all of them added are roughly an extra 10k The sales manager was not willing to deal or negotiate on anything; all he offered was to extend the term to months I found that their sales staff were too smug as they thought they had a sure saleSo, I walked away from this deal even with the loss of my deposit I’m better in the long run I’m car shopping again and most of the other dealership I spoke with are all willing to deal and negotiate If I were to consider buying a VW again it would be from anyone but Norden
It appears as though we do not agree with how events transpiredMr [redacted] continues to reference a "contract" - if possible can he provide this contract for me to review? At that point maybe we can re a
s the situation and come to a different resolution, but at this point our position stands, unless Mr [redacted] can provide this contract that he continues to referenceI will wait for the contract, thank you! Shane S [redacted] (Cell)
Hello, Mr [redacted] contacted James S [redacted] to purchase one of our vehicles When we asked for payment however, he specified that he would like to have an inspection done by [redacted] before paying us for the vehicle We agreed to take the car to [redacted] for him so he could have an inspection performed When we attempted to do so, we were turned away from [redacted] as they could not fit us in until a few days later At this point we had no paperwork done whatsoever, and had not taken a deposit from Mr [redacted] , and additionally had been turned away when attempting to take the car for an inspection as he requested As no consideration had been made, no paperwork whatsoever had been done, and the inspection wasn't scheduled, we had every right to sell the car to someone else, which we did.At this point Mr [redacted] attempted to contact me I was with a customer so he was put in touch with Jared B***, who informed Mr [redacted] of the situation Mr [redacted] proceeded to use some very vulgar language and scream on the phone It was at this point that we decided we would not be doing business with Mr [redacted] I was not avoiding him, and he is free to contact me anytime, however given the way he spoke with my staff, we will not be conducting business with himShould you have any questions, please feel free to call me on my cell at [redacted] Thank you, Shane S [redacted] General Manager Norden Volkswagen
Initial Business Response /* (1000, 5, 2014/10/14) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@nordenvw.ca
Norden completely aggrees with the client that this is a very frustrating situationThe client brought the vehicle in Sept23rd for a
recall and a transmission issueSame day, the client received confirmation that the pop out issue was found and that further diagnosis was needed** tech line was notified and we were asked to drop the transmission pan and check the fluidThere were metal fillings in the trans pan and upon further inspection the transmission required a 5th gear synchroParts were ordered and the last part we have been waiting on (transmission fluid)arrived todayThe vehicle should be ready by tomorrow afternoonWhile I can completely understand the clients request for a new transmission being installed, ** and every other warranty/insurance company will only authorize to replace defective partsWe have been in touch with ** in regards to the clients request for compensation, and I see a remote start as being quite reasonable considering the time removed from his vehicleThe only thing holding up the compensation for the wait time is us confirming that the car is fixed and everything is fineAs long as we hold on schedule and the car is good to go by the end of the week; then Norden, with *** would be more than happy to fulfill the clients request
Initial Business Response /* (1000, 8, 2015/01/20) */
Mr*** had originally brought the vehicle in for a running concern (vehicle would not stay running) Upon inspection, the vehicle needed a crank sensor and an NvalveUpon being able to drive the vehicle to diagnose any other
concerns, the technician noted that the CV axle was clicking, and that there was a leak from the rear of the engineThe leak ended up coming from the Vacuum pump and the rear timing chain coverThe work was completed, all leaks were resolved, and the vehicle was test driven and was fully operational conditionThis was the only time the client has been in to Norden Volkswagen, we did not see the vehicle before or after the work had been completedThe client had picked up the vehicle April 25th, If the timing chain had any concerns upon being in the store, there is no way that the vehicle would even be able to drive away, let alone run for another monthsWith a timing chain, they are either broken or not, there really is no in between or any sort of maintenance intervalTo top all of this off, we still have not even seen the vehicle to confirm whether or not it actually needs a timing chain or if there is a different concern
Thanks!
*** ***
General Manager
https://www.goauto.ca/images/signatures/nah.jpg
XXXXX XXX AveEdmonton AB T5L 2L
phone: email:***@nordenautohaus.com
cell phone:
Initial Consumer Rebuttal /* (3000, 10, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure where you got the information about me receiving my car April I did not get my car until the start of augest and my car didn't sound when I left and only worked from the city back to WabascaMaybe a total of days before it totally quit and won't startAnd you haven't seen my car since because the car will not move or run so I'll have to tow it back to the city like the first time, when I shouldn't because the problems should have all been fixedAlso a estimate of to fix a problem? If you looked at the timing chain covers why didn't your mechanics look at the chains themselves? That would of saved me So me paying and I know it took me a while to pay it off but it's hard when you only have a minmum paying job, and for it only to work for days when I finally get it backI think I deserve some compensation for paying that much money for it only to drive a total of XXX-XXX kilometres before breaking again
Final Business Response /* (4000, 12, 2015/01/29) */
We worked on Mr***'s car from Feb to Mar
We allowed him to make payments on his car and the last payment was received Aug and I believe his car was picked up at that timeWe did not receive a call from Mr*** for several months after he picked upWe do not know the cause of the no start at this time or if the timing chain is an issue
We offer a year or 20000km warranty on parts and workmanship performed by our service departmentWe have no problem diagnosing the issue for free to see if the timing chain is in fact the cause of the no startIf we find that our Technician was negligent in replacing the timing chain cover gaskets and it lead to the failure of the chain we will look after the repair and would cover the cost of towing the car to our dealershipThere is no maintenance interval for replacement of the timing chain and in our experience they usually last over kmHe is assuming that the timing chain is the problem with his car not starting and that must be confirmed before we can move forward
I would like Mr*** to tow the car to us and we can verify the cause of the no start at no charge and then discuss this furtherAfter the cause of the no start is found we can settle this and would give consideration on what he has spent on repairs already at our dealership
*** ***
General Manager
https://www.goauto.ca/images/signatures/nah.jpg
XXXXX XXX AveEdmonton AB T5L 2L
phone: email:***@nordenautohaus.com
cell phone:
Final Consumer Response /* (4200, 14, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did phone the next day and a few times after but there was no answer and I phoned at all different timesIm pretty sure the timing chain is the problem and I dont have to throw down the drain to fix it***
Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: Philip A*** GM
Contact Phone:
Contact Email: ***@nordenvw.ca
This concern has already been dealt with between the client and the General Sales Manager of the storeWe have internally dealt with
the staff that this pertained to and will be using it as an example of how to better our customer service skillsThe client was fully aware of the cost of the package and it is fully disclosed on the front his bill of sale, but I would be willing to refund the chip repair portion as goodwill and a sign that we invest in our customers
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoken to the general sales manager and he has delt with his staff so I am satisfied at that endRefunding the chip repair portion as goodwill will definetly go a long way to show that they care about their customers
I believe that will restore the relationship to a good status again
Thanks,
***
Hello,
Upper management has spoken extensively with Ali and apologized for some of the issues he has gone through and taken steps to remedy them.
His issues with ** were resolved by us removing the ** and giving him a full refund for what he paid for the **. We did leave...
portions of ** on that he was satisfied with, so he did receive some ** free of charge.His paint defect was very minor and it was overlooked by our detail team. Once brought to our attention we submitted a claim with ** and received approval for it to be repaired. The vehicle was then sent to a body shop and the defect repaired.
With regard to his concerns about time frames quoted, while his exact description of events isn't 100% accurate, we have loaded $600 onto [redacted] to make up for his issues. His [redacted] # is [redacted]. This can be used at the store (or any other [redacted] location) for any parts or service he requires.
We cannot offer a $2000 rebate off his next purchase as the markup of any single car varies from car to car and while some cars I may be able to provide that discount, I cannot guarantee it.
This is the extent of what we can offer as compensation for his concerns. [redacted] or the Revdex.com may phone me on my cell at any time at [redacted] should they have any questions.
Regards;
[redacted]
General Manager
[redacted]
[redacted] (Cell)
My experience with Norden VW has not been a pleasant one, to start with I did want to purchase a car, initially a 2016 during their Volksfest promotion but none of the vehicles I wanted were available according to staff. So, they offered me a new 2017 for a small deposit, the issues started when the time came to close the deal with the add-ons i.e. protection plans, extended warranties, remote start, rims and/or winter tires, all of them added are roughly an extra 10k. The sales manager was not willing to deal or negotiate on anything; all he offered was to extend the term to 96 months. I found that their sales staff were too smug as they thought they had a sure sale.
So, I walked away from this deal even with the loss of my deposit I’m better in the long run. I’m car shopping again and most of the other dealership I spoke with are all willing to deal and negotiate. If I were to consider buying a VW again it would be from anyone but Norden.
Complaint: [redacted]
I am rejecting this response because:
It was negotiated with Mr. S[redacted] and also Mr. B[redacted] that the deal was conditional based on a 3rd a party inspection as requested by my client. Mr. S[redacted] made arrangements with the company that was to do the inspection and made an appointment to have the vehicle inspected on Thursday at 9 am. This was confirmed by the company I had asked to perform the inspection.
Claiming that the dealership was turned away when they took the car to be inspected cannot and is not true, the vehicle was sold the evening prior the inspection appointment.
With respect to the deposit and the claim that the deposit was not transacted by the dealer has no bearing on the agreed upon contract. The fact that a deposit was requested and the credit card information was provided binds the contract. Whether or not the dealer chooses to process that is in their control not mine. As for the bill of sale, when asked Mr. S[redacted] informed me that once the inspection was done the paperwork would be completed and the deposit would suffice for the time being. Again, this was in the control of the dealership not in my control.
This matter shows a complete lack of integrity and customer concern. The employees of the dealership had complete control of the deal and I did provide what was asked for and they agreed to my terms to make the sale go through. I can only surmise why the deal was not honored as much as I can only surmise why the general manager did at no time reach out to me to at the very least try to resolve this.
The information provided by the dealership in this matter is unsubstantiated as they have acknowledged that they had my credit card information as requested by their employee and by the confirmation by the company who was to do the inspection that the appointment was made by the dealer based on the agreement that was come to by the sales manager Mr. B[redacted] and the salesman Mr. S[redacted].
If Mr. [redacted] could produce a bill of sale, or some form of contract that shows us selling him the vehicle I would be very happy to revisit the issue of compensation, but I do not believe any paperwork was ever done - therefore the car was never sold. Please feel free to contact me at [redacted] should you have any questions.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/27) */
Norden Volkswagen sold Mr. [redacted] a 2009 [redacted] Sedan. Go Auto's Norden Volkswagen has a 30 Day exchange on their used vehicles specifically in the event of major mechanical failure. In the event of a major mechanical failure Go...
Auto has the opportunity to either repair the vehicle at their expense, or exchange the vehicle for something of equal value.
Post delivery of Mr [redacted]'s [redacted], the vehicle developed an intermittent transmission issue. Norden VW then assisted in sending the vehicle to [redacted] to have the vehicle diagnosed and repaired at no charge to the customer.
Mr [redacted] at that point refused the fix of the vehicle and asked for his old vehicle back. He also declined the offer to seek out a replacement vehicle of equal or greater value. [redacted] He then agreed to receive $1,500 back and take his old vehicle while stating he didn't want us to lose money through out the transaction. From our previous conversations it seemed as though the client thought this was an amicable agreement.
All that said, if Mr. [redacted] feels that the only resolution is to receive a full refund despite that not being part of any of our programs or warranties, Norden VW would be more than happy to do whatever we can to keep our clients fully satisfied.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, The 2009 [redacted] already has the hidden bad transmission problem before it was taken out of the lot. [redacted] We signed paper work and I paid $3000 plus my 2008 car and that was the end of it.
Secondly, [redacted] I have loss faith with that 2009 [redacted] bought from Norden Volkswagen.
Thirdly, I had to take $1500 or nothing. That was the used car manager Mr. Jared B[redacted]'s offer to me on the phone. He asked me if I was happy to be able to get $1500 refund and my old car back. Ofcourse Not!!! And I swear it that's what I told him on the phone that I was not happy. I could not believe that Mr. Jared B[redacted] said that it was an amicable agreedment on my behalf. I didn't broke out and cry when I picked up the $1500 cheque but that doesn't mean it was amicable.
Finally, Mr. Jared B[redacted] think that it is fair to charged me $600 for the cost of commission that he paid to his salesman. Plus $1000 that he said is for two vehical safety inspections and two vehical cleanings. [redacted]
[redacted]
[redacted]
Final Business Response /* (4000, 9, 2015/12/10) */
Norden Volkswagen is a customer first business and ultimately wants our customers to be happy through out any transaction. We wish the vehicle sold to Mr. [redacted] did not have any mechanical issues post delivery. As mentioned in our previous response, Norden Volkswagen is happy and willing to provide Mr. [redacted] with a full refund for his purchase. Mr. [redacted] is free to contact the dealer and arrange pick up of his funds at any time.
Final Consumer Response /* (2000, 14, 2015/12/18) */
[redacted] an e-mail response from Mr. Jared b[redacted] at Norden Volkswagen, a refund of the outstanding is on its way. [redacted]
Hello,
Mr [redacted] contacted James S[redacted] to purchase one of our vehicles. When we asked for payment however, he specified that he would like to have an inspection done by [redacted] before paying us for the vehicle. We agreed to take the car to [redacted]...
for him so he could have an inspection performed. When we attempted to do so, we were turned away from [redacted] as they could not fit us in until a few days later. At this point we had no paperwork done whatsoever, and had not taken a deposit from Mr [redacted], and additionally had been turned away when attempting to take the car for an inspection as he requested. As no consideration had been made, no paperwork whatsoever had been done, and the inspection wasn't scheduled, we had every right to sell the car to someone else, which we did.At this point Mr [redacted] attempted to contact me. I was with a customer so he was put in touch with Jared B[redacted], who informed Mr [redacted] of the situation. Mr [redacted] proceeded to use some very vulgar language and scream on the phone. It was at this point that we decided we would not be doing business with Mr [redacted]. I was not avoiding him, and he is free to contact me anytime, however given the way he spoke with my staff, we will not be conducting business with him.
Should you have any questions, please feel free to call me on my cell at [redacted].
Thank you,
Shane S[redacted]
General Manager
Norden Volkswagen
It appears as though we do not agree with how events transpired.
s the situation and come to a different resolution, but at this point our position stands, unless Mr. [redacted] can provide this contract that he continues to reference.
Mr. [redacted] continues to reference a "contract" - if possible can he provide this contract for me to review? At that point maybe we can re a
I will wait for the contract, thank you!
Shane S[redacted] (Cell)