Nordic Energy Services LLC

As Nordic had advised previously, because Nordic is not the current supplier of record on the customer's account at [redacted] this credit amount cannot be uploaded to the utility.The balance will reflect the reduction credit on the customer's [redacted] invoice in approximately two billing cycles

Nordic is no longer the supplier on the customer's accountThe bill the customer received from [redacted] is the final invoice ending supply through Nordic which invoice covers the final usage period identified on the bill for which Nordic was the supplierThe pricing difference is $per kWh which applied only to the final invoice since the muni-agg price on the prior invoice was lower than the [redacted] published rateA credit based on the pricing difference times kwH usage for the period from June 8, to July 7, was applied to the customer’s account and reflec [redacted] on the final invoice total which would have been issued by [redacted] on or about July 11, Nordic has taken all the actions necessary for ending service and refunding pricing differences to the customer and considers this matter closed

In previous contact Nordic had agreed to remove the balance from the customer's accountNordic contacted the customer and left a message apologizing for this error and recommending that the customer contact our Customer Service Manager directly with any additional concerns or questionsWe have instructed internal departments to stop all customer contact in connection with this erroneous balance as we rectify this bookkeeping error

The customer contacted Nordic Energy to end supply seven days after the January billing period of 1/4/The utility, [redacted] , does not allow backdated supply terminations so the utility authorized the drop from Nordic supply as of 2/3/Understanding that the customer may not have understood this process and not wishing hardship to the customer, Nordic Energy has posted a credit to the customer's balance in the for the full amount of the supply charges in question, $24.27, on our account recordsBecause Nordic is not the current supplier of record on the customer's account at [redacted] this amount cannot be uploaded to the utility and the balance will not reflect the reduction credit on the customer's [redacted] invoice for approximately two billing cyclesWe have attempted to call the customer and advise of this reversal of charges and explain to the customer what to expect but were unable to reach Ms [redacted] directlyOur representative left a message and will follow up with the customer

Complaint: [redacted] I am rejecting this response because:I will only accept this response after my bill is adjusted Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:
Sincerely,I am glad I was canceled but I feel my account should be credited for thé overcharge
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello-Customer was billed according to the Terms and Conditions which were sent to the customer at time of enrollment. Account is no longer active with Nordic. We attempted to call the customer on 2/2/2016 to discuss the concerns and left a voice-message.

As Nordic had advised previously, because Nordic is not the current supplier of record on the customer's account at [redacted] this credit amount cannot be uploaded to the utility.The balance will reflect the reduction credit on the customer's [redacted] invoice in approximately two billing cycles.

Nordic has advised the customer that a courtesy refund was mailed to him today.

In previous contact Nordic had agreed to remove the balance from the customer's account. Nordic contacted the customer and left a message apologizing for this error and recommending that the customer contact our Customer Service Manager directly with any additional concerns or questions. We have...

instructed internal departments to stop all customer contact in connection with this erroneous balance as we rectify this bookkeeping error.

Complaint: [redacted]
I am rejecting this response because:I will only accept this response after my bill is adjusted 
Sincerely,
[redacted]

Complaint: [redacted]
I am waiting for "Nordic to issue the courtesy adjustment refund" before accepting their response.Sincerely,
[redacted]

Nordic is no longer the supplier on the customer's account. The bill the customer received from [redacted] is the final invoice ending supply through Nordic which invoice covers the final usage period identified on the bill for which Nordic was the supplier. The pricing difference is $0.00385 per kWh which applied only to the final invoice since the muni-agg price on the prior invoice was lower than the [redacted] published rate. A credit based on the pricing difference times 247 kwH usage for the period from June 8, 2016 to July 7, 2016 was applied to the customer’s account and reflec[redacted] on the final invoice total which would have been issued by [redacted] on or about July 11, 2016. Nordic has taken all the actions necessary for ending service and refunding pricing differences to the customer and considers this matter closed.

The customer contacted Nordic Energy to end supply seven days after the January billing period of 1/4/2016. The utility, [redacted], does not allow backdated supply terminations so the utility authorized the drop from Nordic supply as of 2/3/2016. Understanding that the customer may not have...

understood this process and not wishing hardship to the customer, Nordic Energy has posted a credit to the customer's balance in the for the full amount of the supply charges in question, $24.27, on our account records. Because Nordic is not the current supplier of record on the customer's account at [redacted] this amount cannot be uploaded to the utility and the balance will not reflect the reduction credit on the customer's [redacted] invoice for approximately two billing cycles. We have attempted to call the customer and advise of this reversal of charges and explain to the customer what to expect but were unable to reach Ms. [redacted] directly. Our representative left a message and will follow up with the customer.

Nordic received a call from this customer on 6/13/2016 stating that he had op[redacted] out of the municipal aggregation program for the Village of Roscoe. Prior to this Nordic had no record of contact or correspondence from the customer. Nordic promptly sent a cancellation of service on the account to...

[redacted] and left a message for the customer on 6/16/2016 indicating service through Nordic would end with the meter reading on or about 7/11/2016 per confirmation from [redacted]. Nordic also confirmed that the customer would receive a credit for the pricing difference between the [redacted] published price and the municipal aggregation price. Nordic received no response to this message. Nordic is no longer the supplier on the customer's account. The pricing difference is $0.00385 per kWh which applied only to the final invoice since the muni-agg price on the prior invoice was lower than the [redacted] published rate. The customer is being issued a refund check based on the pricing difference times 247 kwH usage for the period. Nordic has taken all the actions necessary for ending service and refunding pricing differences to the customer and considers this matter closed.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I just received a bill with the read date of 7/8 and the  bill still shows Nordic Energy as the supplier. By my phone records I have contac[redacted] Nordic Energy 5 times starting in April trying to opt-out. I have for 4 months trying to opt-out of this. If Nordic Energy can not get me some documentation that I have been op[redacted]-out and a refund in hand . I will be forced to take this action to the next step.                                         ...⇄ [redacted]