NordicTrack Fitness

We did contract to remodel this kitchen The customer needed a massive amount of plumbing work to be done, which was not part of our contract We could not proceed without the plumbing being repaired as there was water leaking over electrical boxes and drains were run improperly The customer declined our offer to repair the plumbing This caused over months delay while customer attempted to repair themselves Repairs made by customer were incorrect, however, there was no longer an electrical danger from leaking pipes, so we were able to proceed Customer had a variety of reasons for us not to proceed including extended vacations etc We were finally able to complete the job and requested a final punch list Customer supplied us with a punch list and we repaired each and every item on it There was no mention of any broken doors or drawers at that point and there were no broken doors or drawers at delivery and installation Customer did not order or pay for any crown moulding above her cabinets, therefore we did not supply or install anyCustomer did have significant subfloor damage due to water damage, roaches and rodents, requiring us to remove all subfloor and repair and replace the floor joists in her kitchen Customer is a single mother and was emphatic that she had no money to pay for such repairs (2800.00), so Express elected to repair her entire floor at NO CHARGE as a measure of good will for a struggling single mother Customer could not afford to have all the plaster removed and replace with drywall, so Express also donated crown moulding in the dinette area as the home is in poor repair and the joint between the wall and ceiling could no longer be closed Again another in labor and material supplied at NO CHARGE Job is complete Customer still owes Express as a final payment Since we have asked for this final payment, customer has decided to not pay balance due and instead file a complaint with Revdex.com and write negative reviews on line We have finished photos of our work We understood that the customer had very limited resources and we were trying to work with her as best as possible Since the job is complete and has been photographed by our employees and it now appears that this is simply a ploy to avoid paying her final balance, we will go ahead and take the necessary legal actions against her to collect our final payments

Express had our installers back on Saturday 5/and again 5/to correct any issue that the customer had foundThe only item not complete is the shower door After a quick email conversation with the customer, the customer expressed that he would prefer that he purchase his own shower door and have it installed, which we totally agree with The customer stills owe Express a final payment which he will use to purchase the glass door

First of all, this job is nowhere close to completion, but rather just barely started Second, this customer has ordered and now will own custom built cabinetry and non-stock ceramic tile The tile work in the backsplash is not the problem, the problem was that the customers walls were bowed out 3/4" Rather than do an unacceptable job, we sent out our drywall man out to try and build out the wall so that the tiles would not exaggerate the bow in the wall This is not a "simple" backsplash, but rather a mixed mosaic Our tile installer has over years experience and we install over sqftof tile per month So I'm not sure of the customers credentials pertaining to tile, however, both the customer and her husband did inspect the finished product with our production manager and nothing was mentioned about this Yes, the outlets were left out for grouting purposes and re-installed the next day.We did come out on the second day not only to change a toilet, but also a fan and counter top The job went smoothly Toilet is in and functioning We often use braided stainless steel supply lines as future toilet movement can loosen the hard piped lines We installed vanity top, sink and faucet We removed the old fan and explained that we would install the new fan when we did the mechanical work in the master bedroom.On 8/18, the customer contacted us and said she did not remember the cabinet layout for her master bath We went over this again with her so there would be no confusion On 9/8, the customer contacted us and said she couldn't remember what fixtures she chose for the main bath, however she might want to change them so they didn't match the master.On 9/we demolished the master bathroom At that time customer asked about adding a linen cabinet We told her it could be done and worked up an estimate Customer also asked to reduce the scope of work pertaining to a water closet and pocket door We worked up an additional set of drawings and an addendum to the contract for her She later declined the change On 9/16, the customer contacted our FB page at 10:pm demanding to speak with the immediatelyWe responded at 6:am on 9/asking what the problem was After rambling on, we sent our production manager that morning only to discover that the faucet in the main bath was was 1/8" out of square to the bowl Not an emergency The braided toilet supply line was slightly longer than needed Our PM explained that the lines come in different lengths and that the installer had the standard length We would try to install a shorter one, however it would probably be too short Customer's husband asked if we could do a hard pipe, which we agreed to, as long as he was aware that the hard piped can drip after years of use Husband said no problem No mention whatsoever of the tile backsplash Customer contacted us at 11:on 9/17, thanking us for sending our PM out, that things were much clearer and she appreciated the response She also said understood about the owners' health and wished him the best.To date, we have installed a tile backsplash and had the customer inspect it We've removed and disposed of a toilet, counter and fan in main bath and supplied and installed a new toilet, granite counter, undermount sink, faucet and all labor We have completely demolished a huge master bath, removing and disposing of walls, tub, tub deck, shower, vanities, drywall and toilet We are ready to start mechanical work Customer insisted on a meeting 9/to review the work in the master bath that she had previously approved But that was hardly her intention Instead, she came in screaming, yelling, threatening and demanding money We currently have thousands of dollars worth of tile, custom cabinetry and plumbing fixtures to complete this job in our warehouseShe claims she no longer wants the custom ordered materials that SHE selected I've personally reached out to her via phone and FB with no response There are no red flags here We've been in contact with customer every single day! Further, we've had our PM on site out of the days we've been allowed to work I suspect that either customer has a medical condition of some sort, or simply cannot afford to continue on I suspect the latter as the deposit check we received was not sufficient funds None the less, there is substantial work already completed and much non-stock and non-returnable material in our warehouse to complete this job Not only will there be no refund, the customer still owes us a substantial sum of money for work completed as well as for the materials to complete this job

We are not paid in full This customer ordered custom cabinets Then they phone to change to a more expensive cabinet, but has yet to pay the cost difference Then the customer called to change the layout of the cabinetry Their custom cabinets were already received
The plant was closed for the holidays Customer was made aware of a significant increase in lead time as well as the need to pay for all the new cabinets, as the original cabinets were non returnable Customer claimed, NO PROBLEM, I'll take care of this, just don't discuss with my wife (the complainant) Customer added sfwall tile..customers response, NO PROBLEM, we'll take care of it Customer changed all the plumbing fixtures We gave them a price on that Customer...NO PROBLEM, we'll take care of it Still hasn't paid for them in full Customer added more moulding and fixtures, which had to be special ordered We just received these parts 3/1/ We have a man scheduled an installer for 3/3/to install these partsWe will be expecting payment in full at that time for all the extras

Complaint:
I am rejecting this response because: Mr*** is correct in stating that his installers have repaired the problem granite and cracking grout left over from previous work done to our showerRegarding the shower doors that are two months late, we did agree to purchase ourselves from another company since Express Cabinetry was unable to keep their commitment for reasons unknown (I expressed my dissatisfaction to Mr*** that this should have been offered two months ago!)Mr*** also offered us a credit due to the added expense of the shower doors that we will incurThis project will not be considered complete until we can secure the shower doors ourselves, test the completed shower to assure it is working properly and the credit for our added expenses is processed and deposited by us
Sincerely,
Kenneth ***

There have been a number of delays with on this job since the homeowner arbitrarily amended the contract price and payment terms, without our approval, delayed payment according to the contract, as well as a lack of access to the home while the customer was on vacation However, all issues
have been addressed and rectified according to the customers' wishes We are currently waiting on a custom shower enclosure to be manufactured so that we can install the enclosure and complete the job

Complaint:
I am rejecting this response
Sincerely,
Santina Becker

First of all, this job is nowhere close to completion, but rather just barely started.  Second, this customer has ordered and now will own custom built cabinetry and non-stock ceramic tile.  The tile work in the backsplash is not the problem, the problem was that the customers walls were...

bowed out 3/4".  Rather than do an unacceptable job, we sent out our drywall man out to try and build out the wall so that the tiles would not exaggerate the bow in the wall.  This is not a "simple" backsplash, but rather a mixed mosaic.  Our tile installer has over 30 years experience and we install over 10000 sq. ft. of tile per month.  So I'm not sure of the customers credentials pertaining to tile, however, both the customer and her husband did inspect the finished product with our production manager and nothing was mentioned about this.  Yes, the outlets were left out for grouting purposes and re-installed the next day.We did come out on the second day not only to change a toilet, but also a fan and counter top.  The job went smoothly.  Toilet is in and functioning.  We often use braided stainless steel supply lines as future toilet movement can loosen the hard piped lines.  We installed vanity top, sink and faucet.  We removed the old fan and explained that we would install the new fan when we did the mechanical work in  the master bedroom.On 8/18, the customer contacted us and said she did not remember the cabinet layout for her master bath.  We went over this again with her so there would be no confusion.  On 9/8, the customer contacted us and said she couldn't remember what fixtures she chose for the main bath, however she might want to change them so they didn't match the master.On 9/13 we demolished the master bathroom.  At that time customer asked about adding a linen cabinet.  We told her it could be done and worked up an estimate.  Customer also asked to reduce the scope of work pertaining to a water closet and pocket door.  We worked up an additional set of drawings and an addendum to the contract for her.  She later declined the change.  On 9/16, the customer contacted our FB page at 10:15 pm demanding to speak with the immediately. We responded at 6:23 am on 9/17 asking what the problem was.  After rambling on, we sent our production manager that morning only to discover that the faucet in the main bath was was 1/8" out of square to the bowl.  Not an emergency.  The braided toilet supply line was slightly longer than needed.  Our PM explained that the lines come in different lengths and that the installer had the standard length.  We would try to install a shorter one, however it would probably be too short.  Customer's husband asked if we could do a hard pipe, which we agreed to, as long as he was aware that the hard piped can drip after years of use.  Husband said no problem.  No mention whatsoever of the tile backsplash.  Customer contacted us at 11:02 on 9/17, thanking us for sending our PM out, that things were much clearer and she appreciated the response.  She also said understood about the owners' health and wished him the best.To date, we have installed a tile backsplash and had the customer inspect it.  We've removed and disposed of a toilet, counter and fan in main bath and supplied and installed a new toilet, granite counter, undermount sink, faucet and all labor.  We have completely demolished a huge master bath, removing and disposing of walls, tub, tub deck, shower, vanities, drywall and toilet.  We are ready to start mechanical work.  Customer insisted on a meeting 9/18 to review the work in the master bath that she had previously approved.  But that was hardly her intention.  Instead, she came in screaming, yelling, threatening and demanding money.  We currently have thousands of dollars worth of tile, custom cabinetry and plumbing fixtures to complete this job in our warehouse. She claims she no longer wants the custom ordered materials that SHE selected.   I've personally reached out to her via phone and FB with no response.   There are no red flags here.  We've been in contact with customer every single day!  Further, we've had our PM on site 3 out of the 5 days we've been allowed to work.  I suspect that either customer has a medical condition of some sort, or simply cannot afford to continue on.  I suspect the latter as the deposit check we received was not sufficient funds.  None the less, there is substantial work already completed and  much non-stock and non-returnable material in our warehouse to complete this job.  Not only will there be no refund, the customer still owes us a substantial sum of money for work completed as well as for the materials to complete this job.

Express had our installers back on Saturday 5/21 and again 5/23 to correct any issue that the customer had found. The only item not complete is the shower door.  After a quick email conversation with the customer, the customer expressed that he would prefer that he purchase his own shower door and have it installed, which we totally agree with.  The customer stills owe Express a final payment which he will use to purchase the glass door.

We did contract to remodel this kitchen.  The customer needed a massive amount of plumbing work to be done, which was not part of our contract.  We could not proceed without the plumbing being repaired as there was water leaking over electrical boxes and drains were run improperly.  ...

The customer declined our offer to repair the plumbing.  This caused over 2 months delay while customer attempted to repair themselves.  Repairs made by customer were incorrect, however, there was no longer an electrical danger from leaking pipes, so we were able to proceed.  Customer had a variety of reasons for us not to proceed including extended vacations etc.  We were finally able to complete the job and requested a final punch list.  Customer supplied us with a punch list and we repaired each and every item on it.  There was no mention of any broken doors or drawers at that point and there were no broken doors or drawers at delivery and installation.  Customer did not order or pay for any crown moulding above her cabinets, therefore we did not supply or install any. Customer did have significant subfloor damage due to water damage, roaches and rodents, requiring us to remove all subfloor and repair and replace the floor joists in her kitchen.  Customer is a single mother and was emphatic that she had no money to pay for such repairs (2800.00), so Express elected to repair her entire floor at NO CHARGE as a measure of good will for a struggling single mother.  Customer could not afford to have all the plaster removed and replace with drywall, so Express also donated crown moulding in the dinette area as the home is in poor repair and the joint between the wall and ceiling could no longer be closed.  Again another 900.00 in labor and material supplied at NO CHARGE.  Job is complete.  Customer still owes Express 2000.00 as a final payment.  Since we have asked for this final payment, customer has decided to not pay balance due and instead file a complaint with Revdex.com and write negative reviews on line.  We have finished photos of our work.  We understood that the customer had very limited resources and we were trying to work with her as best as possible.  Since the job is complete and has been photographed by our employees and it now appears that this is simply a ploy to avoid paying her final balance, we will go ahead and take the necessary legal actions against her to collect our final payments.

Initial Business Response /* (1000, 5, 2015/06/12) */
We remodeled two bathrooms, not one, for this customer. This customer had Express custom order over 1200.00 worth the tile for their project only to decide after the tile arrived that they did not like their color choice and wanted new tile. ...

To date they refuse to pay for the original tile, which is non-returnable. After 100% completion of the first bathroom, we began the second bathroom. Midway through the project, the customer had a death in the family and had to leave town. The customer told us they would notify us when they returned. Express made it clear that the work could be completed while they were away, but if the job was stopped, we would have to move on to other jobs. When they returned, we would have to enter them back into the schedule, which is currently 6-8 weeks out. The customer agreed and left town. Upon their return, we did get back into their house within 2 weeks, not 6 weeks and completed the bathroom except for the custom, frameless glass enclosure. Customer was well aware that the glass enclosure could not be measured until the bath was complete and would take at least two weeks to fabricate and install. The custom door was installed and worked perfectly. Customer did call complaining of a leak. We found none. After pointed the shower head directly at the door for 3 minutes, we were able to get approximately 1 tablespoon of water to pass, well within tolerance for any shower door. The shower sill was well withing tolerance, however customer insisted the sill be raised 1/16" of an inch. Although there was no failure, we raised the sill in a final attempt to appease the customer. The customer had used the shower for over 6 weeks with no negligible water leak anywhere. After doing everything the customer asked for, no matter how unreasonable, customer refused to make final payment. Finally, customer reluctantly paid final balance, but has not paid for their additional tile or extras. However, we are closing the project and moving on.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On June 11 Express repaired the leak. The job is done and we paid in full.

Initial Business Response /* (1000, 5, 2015/06/02) */
There is a billing and collection issue with this job. The job was estimated at 3 weeks for completion. Just after signing the contract, the customer called and asked to hold the cabinetry order until demolition began as they may have wanted...

to move their toilet. We agreed as a courtesy, but explained that custom cabinets take 6-8 weeks to manufacture, possible longer on account of the holidays; therefore the job would take a minimum of 12 weeks to complete as we couldn't make counters, mirrors etc without cabinetry. The customer agreed to this and had us proceed. The bathroom went smoothly and was completed in the 3 weeks except the cabinetry. Customer had a functioning toilet, shower, tub and closet including paint! Once the cabinets arrived, they were installed withing 72 hours and tops were templated immediately! The very next day, the customer contacted Express, asking for a meeting with the owner and to "hold" the tops. At that meeting, the homeowners wife wanted the custom closet shelves removed and rearranged as she did not like the shelves located where she instructed the installer to install them. In addition to all new material and labor, the closet walls would need to be patched and repainted. Further, the customers wife said she no longer liked the cabinet configuration she ordered and wanted all the cabinets modified and wanted another vanity cabinet. In an effort to appease the customer, we went ahead and did all these things, but again, told the customers wife that these changes would take another 6-8 weeks for cabinets, and without cabinetry, we could not make counters mirrors etc. She said she would wait, she wanted what she wanted! So we reluctantly ordered MORE cabinets and modified her cabinets. Again, as soon as the cabinetry came in, it was installed withing 72 hours. Tops were measured immediately. When told that the custom counter top would require a seam, customers wife said she would not accept a seam under any circumstances. The top was 5'0 x 5'6. Again, to appease customer, we were able to procure an over sized slab of granite and made the top to her request. As soon as the top was installed, the custom mirrors were measured. fabricated and installed. Upon installation, we were able to connect the sinks, faucets and outlets in the custom mirror. We repainted the room at customers request. Customer now owes Express a substantial sum of money as well as several thousand dollars for all the extra work requested. Now that every whim has been satisfied, customer states they don't like one of the doors on the extra cabinet they ordered and refuses to pay what is owed Express. Since we have taken care of every unrealistic request of the customer, we are expecting to be paid in full.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A job completion problem has transpired with this job and nothing more! We have already paid 93% of the remodeling costs as of December 1, 2014 and delivered payments on time. The last 7% payment is due upon completion of the job which has yet to materialize as of June 4, 2015. Work specified by our complaint was completed on May 29th and June 1st of this year except for the damaged cabinet doors, which Express Cabinetry employees damaged, to be installed in order for the job to be completed. The remaining check will be issued at that time. According to the business reply from Express Cabinetry, we have very different responses to our points of concerns and have had dissimilar conversations that ensued over these past 8 months. To fully recap our differences from Expresses Cabinetry business response, we feel we need to write a detailed clarification of our problem below:
On October 10, 2014, we contracted Express Cabinetry to remodel a master bathroom and clothes closet. During our appointment on Oct. 10th, we discussed the possibility of moving the toilet. It was decided at that time, to wait until demolition was completed to determine if the toilet would be moved. The contract was signed and I wrote a check for 40% of the cost of the remodel. Demolition was started on November 17, 2014. Once demolition was completed, I called Express Cabinetry, as was agreed upon, and the owner and I both decided the measurement from the toilet to the shower did not allow for the toilet to be moved. Workers would proceed with the remodel. There was no conversation at this time about a longer time frame for the bathroom remodeling to be completed, only that the toilet would not be moved. After work began and the tub was installed, on November 20, 2014, a second check was written for 20.6% cost of the remodel. Timely and good workmanship continued with a 3rd check for 20.6% cost of the remodel being written on December 1st after the shower pan was installed. After another week we had a functioning toilet, shower and tub however we were without sinks, without water hook-up for the sinks, without countertops and without mirrors which are all needed for daily grooming. The bathroom could not be used properly. Cabinetry was installed in late December and we noted the smaller cabinet was not flush against the wall and the cabinet's actual depth resulted in the inability to clean the bathtub, which was unacceptable. We called Express Cabinetry, asked for a meeting with the owner because of a few problems and placed a hold on the measurement for the countertop. The owner came to our home and first looked at the clothes closet. Once clothes were hung on each shelving/rod, there was no walkway. My wife walked into the closet with clothes covering both of her shoulders and said, "This is not working, what can we do about this?" The owner willingly said the shelving/rods could easily be moved onto the back and side wall, thus having a 2 tiered system in the closet, one being higher and the other shelving/rod lower. We thought this was a good solution and agreed. Our first point of concern was resolved and not discussed any further. We walked into the bathroom and my wife explained the small cabinet's depth and not being flush to the wall prevented the bathtub from being cleaned properly. If the depth of the cabinet was less and then the cabinet also was attached flushed to the wall, all corners of the bathtub could be reached for proper cleaning. The owner willingly told us he could exchange the cabinet for a different sized one measuring less in depth and it also would be flush against the wall. He also clarified this would be a delay of the job, not in his control, as it would take 6 to 8 weeks for a new cabinet to come into the shop. We were to let him know what we wanted him to do. We ended our meeting positively and casually with the owner telling us 'stories' about an employee and we said we would call him later that day after we discussed our options. We called the owner that same day and told him to please order the smaller cabinet to ensure the tub could be cleaned properly. We fully understood it would take 6-8 weeks before the cabinet would be delivered and Express Cabinetry would proceed from there. Our second point of concern was resolved, a smaller cabinet would be ordered, and nothing else was discussed. By mid-March the smaller cabinet was installed resulting in the bathtub being able to be cleaned. It took another two weeks for the granite countertop to be measured and cut with an installation date of April 3, 2015. When the installer attempted to install the seamless countertop, the sink hole had been cut in the wrong location and it was the wrong stone. The installers left after making a telephone call and telling us the owner would be contacted. On April 4th, we went to Express Cabinetry, without and appointment, and asked to speak with the owner. We expressed communication had sorely been lacking throughout this entire job on their part and we demanded our bathroom be completed. The owner knew nothing of the preceding days difficulties as it was only 10:00 in the morning and he was surprised. The owner immediately contacted the granite company and assigned a newly hired project manager to our job. We left. On April 6th, the project manager along with two employees from Express Cabinetry removed the granite countertop and nicked 2 of the cabinet doors while removing the countertop. The project manager immediately said Express Cabinetry would order new doors and replace the damaged doors. Express Cabinetry workers left. A call was then made to us the next day from the project manager asking us if we would accept a countertop with a seam because it could be installed immediately. Since the first countertop was seamless, we knew it could be cut that way. We declined and saw no reason to settle for an inferior product. Again we waited without the proper use of the bathroom. The 2nd countertop was delivered and installed on April 24th. It was the correct stone and the placement of the sink hole was accurate. Since there still were no sinks, no water hook-ups to the sinks, and no mirrors, the bathroom still could not be used properly. It took another 2 weeks for mirrors to be measured and installed. The project manager informed us he would complete a final punch list. We informed him a master punch list had been completed on 2 different occasions and he could refer to that list. He wanted to complete the list himself so he came and made a 3rd punch list. On May 8th, we were informed Express Cabinetry owner was still working on a date to complete the punch list as he assigns all jobs. One week later we were told Express Cabinetry's owner was trying to get to our house by May 21st to complete the remodeling job. That date came and went without communication from anyone at Express Cabinetry. We called Express Cabinetry on May 22nd with no return call from them. On Tuesday, May 26, Express Cabinetry office personnel called us and we were informed a worker would be at our house between the hours of 8-12 on Thursday May 28th. At 1:15 on May 28th, I called Express Cabinetry and office personnel didn't have any information about our completion. At 3:15 on the May 28th, the project manager called asking us how the job was going. We in turn told him nobody was here and no work had been completed. It was at that time we decided to file a complaint with Revdex.com in hopes of getting help with completing this job. On Friday May 29th, an Express Cabinetry employee came and completed all work from the punch list except hanging the toilet holder and hanging doors that were damaged by Express Cabinetry employees. We finally had a working bathroom with water hook-up to the sinks on Friday May 29th! On Monday, June 1st, the toilet holder was installed but the cabinet doors were not in yet so they couldn't be hung. Final payment was asked for from the project manager and we declined to give our final 7% payment until the replacement cabinet doors were hung. All Express Cabinetry employees who physically worked on our remodel along with the newly hired project manager were competent, courteous, diligent, hard working and thorough! Communication from Express Cabinetry and timely scheduling, before and after the agreed upon changes, were extremely problematic with our job. When new cabinet doors are replaced and hung the job will be completed. At that time we will make our final 7% payment to Express Cabinetry.
Final Business Response /* (4000, 9, 2015/06/08) */
A job completion problem is completely wrong. It is merely a symptom of a homeowner who has products custom built and installed, then changes their mind and expects those changes to be done for no additional charge. We prepare multiple documents and renderings for each customer. Those documents and renderings are gone over in detail with each client prior to any contract being signed or materials being ordered. This customer signed off on each and every detail prior to going to contract. One week after signing, the customer asked Express to "hold off" on the cabinetry, thereby creating the first 8 week delay! The cabinetry was installed for weeks before the customer decided they no longer liked the cabinet layout that THEY chose, and had Express modify the cabinets that they had ordered and Express purchase more cabinetry for them. The CUSTOMER showed Express implicitly where to install their custom closet shelving. Weeks later the customer decided THEY were unhappy with THEIR decision and had Express remove and replace the shelves as well as patch the walls and repaint. The customers second change in cabinetry created another 8 week delay, just for cabinetry, let alone being able to make custom tops and mirrors after the replacement cabinetry arrived. Express offers very low prices on our granite remnants for bathrooms. If customers desire this, they have to pick something we currently own. This customer demanded no seams. This was NEVER part of their agreement, however, to appease the customer and bring closure to the job, Express procured a full slab of stone, simply to try to fulfill yet another unrealistic demand. This is simply a case of a customer having custom pieces made to their specification, then not taking ANY responsibility for THEIR errors and having Express continually make more cabinetry, counters, additional painting and shelves and a ridiculous number of trips to the job. NO manufacturer would continue to make custom pieces, as well as additional installation and removal of those pieces at NO CHARGE! However, in 16 years we've never not finished a job, even if the customer is difficult, unrealistic or refuses to take responsibility for their mistakes and we have finished this job as well. Fortunately, we have hundreds, if not thousands of satisfied customers who work with our design team to get the kitchens and bathrooms exactly they way they want them, installed on time and on budget.