Nordyne Inc

I would like to apologize for any inconvenience you may have had with the installation and/or registration of your product.  Unfortunately the time frame to register has expired.  Nortek Global HVAC must stand behind the written warranty document that comes with...

the unit.  As indicated in the attached copy, your warranty reverts to five years of parts coverage as the warranty was not registered within the allotted period of time.  Should you be interested a third party company, [redacted], could sell you an extended warranty that would bring your unit to 10 year parts and also include labor coverage for 10 years, their number is [redacted].  Thank you for your understanding in this matter. Thank you, Warranty

Complaint: [redacted]
I am rejecting this response because:
This is the same response they gave me. My complaint is not regarding my misunderstanding of their warranty as the part was covered. My complaint is with their inability to stand behind a clearly defective product that they manufactured and they should cover a portion, if not all, of my labor charges due to their product being defective. If this was a "fluke" problem, my neighbor would not have had he same exact issue at the same exact time. This tells me their product was not made correctly or is junk. After reviewing reviews online of this model, it seems I'm not the only one with this concern.
Sincerely,
[redacted]

To properly identify the products, please provide the complete serial number for each piece of equipment.  For your reference, Nortek Global products are accompanied by a limited parts only warranty that provides for a free replacement part in exchange for one that fails as a result of a defect...

in materials or manufacturing (subject to the conditions and exclusions of the warranty which I will not attempt to detail here).  It is not a guarantee that the equipment will never require service.  I will be happy to provide you with a complete copy of the warranty that shipped with the product, however, it is necessary to know the serial numbers of the equipment to obtain the correct warranty paperwork.Please call [redacted] to discuss this situation with the warranty department.

We would like to apologize for any inconvenience the customer may have had with their system.  This unit carries a limited 10 year part warranty.  Should a part fail due to a defect in material or workmanship Nortek HVAC would provide a replacement part for 10 years.  If...

Fenco supply does not have the part in stock the servicer could check with other local distributors to see if they would have the part in stock.  For a list of distributors the customer or dealer could call [redacted].  We regret that they have encountered this issue and we thank you for your inquiry and for your understanding in this matter.

Nortek Global HVAC has received your letter for an exception to the warranty policy.  I would like to apologize for any inconvenience you may have had with the installation and/or registration of your product.  It’s the policy of Nortek Global HVAC to provide an option for...

consumer’s to upgrade the warranty coverage on their HVAC equipment by registering the product with us on-line or by contacting us via the telephone.  We encourage consumers to complete this registration on our websites, in our marketing literature, and on our warranty documents.  In addition, we allow 60 days from the date of installation for the product to registered.  These policies are consistent within the HVAC industry.  If the service company told you that they would register on your behalf, we would suggest that you contact that company.  Unfortunately, the time frame to register has expired.  We must stand behind the written warranty document that comes with the unit.  As indicated in the attached copy, your warranty reverts to five years of parts coverage as the warranty was not registered within the allotted period of time.  AIG is a third party warranty provider for the HVAC industry.  As an option, parts and/or  labor coverage can be purchased from them.  Their phone number is [redacted].  Thank you for your understanding in this matter.