Noreaster Deep Sea Fishing

Response to complaint # [redacted] Please let us know if any other action is necessary on our end.Our cancellation and other policies are clearly stated on our website- “In case of full or partial cancellation by customer, the credit card given will be charged in full for all of the seats initially reserved.” Here is the link to the written policy: [redacted] When people book with us we reserve the seat(s) and turn away other customers because the spaces have been reservedUnless the trip is cancelled due to dangerous seas and dangerous weather, cards will be charged for any no shows or cancellationsThere are NO exceptions to this ruleWhen customers call we make them aware of the fact that we are taking the card # to hold the seat(s)In this particular case it was seats reserved-for a total of $850- we turned away other paying customers to hold the seats for card holder [redacted] Ms [redacted] offered to pay $100- which is not nearly enough to make up for the monetary loss we would have suffered had we not charged the credit cardThis rule is in place in order to protect our businessThere are no exceptions to this rule and our customers are made well aware of it in advance.Thank you,Capt [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting due to 1) The cancellation was given approx hours in advance due to death in the parties family which was explained in several messages that I had left2) At the time of the reservation the women on the phone explained credit card system was down and would need to bring cash3) If credit card system was down, why am I still obligated to give card and was told to bring cash.4) Time of reservation was within days of event that I highly doubt that people were turned away especially when no one ever picks up the phone and need to leave a message for someone to call back5) I was the spokes person making the reservation for a party of I should not be the responsible person to pay for the full head count of 10.Please Note:I highly suggest the owner of the company to come back with a reasonable compromise other then NO EXCUSES policy.If a reasonable compromise is not made then next steps will be filing complaint with district attorney/consumer affairs and small claims court Regards, [redacted]

Response to complaint # [redacted] .As mentioned before, our cancellation and other policies are clearly stated on our website- “In case of full or partial cancellation by customer, the credit card given will be charged in full for all of the seats initially reserved.” Here is the link to the written policy: http://noreasterfishing.com/policies.shtmlThere are no exceptions to the rule because our business is seasonal and dependent on not only a short window to operate and make money, but safe seas and safe weather conditions dictate our window of operation as wellCustomers are made aware of this policy when they make the reservation, that is why a card number is takHOLD THE SEATS FOR SAID CUSTOMERS In this particular case it was seats reserved-for a total of $850- We turned away other paying customers because those seats were reserved by card holder [redacted] As the “spokesperson” for the party of 10, it is Ms [redacted] ’ responsibility to collect the money from the other persons which she made the reservation for on her credit card, then cancelled, not oursMs [redacted] offer to pay $100- for the last minute cancellation is not nearly enough to make up for the monetary loss we would have suffered had we not charged the credit card in fullIn addition to this, we had to go out with a less than full boat that day to honor the reserved seats of the customers who did not cancelMs [redacted] claim of a death in the family was only made after she was told her card would be chargedWe have saved voicemails to back this up Our credit card machine was being worked on at the time of the reservations and was only temporarily out of order That is the only reason the receptionist said to bring cash in case it was not operating at the time of the tripOur rules are in place and enforced in order to protect our business and our livelihood Thank you,Capt [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I am rejecting due to 1) The cancellation was given approx 24 hours in advance due to death in the parties family which was explained in several messages that I had left. 2) At the time of the reservation the women on the phone explained credit card system was down and would need to bring cash. 3) If credit card system was down, why am I still obligated to give card and was told to bring cash.4) Time of reservation was within days of event that I highly doubt that 10 people were turned away especially when no one ever picks up the phone and need to leave a message for someone to call back. 5) I was the spokes person making the reservation for a party of 10. I should not be the responsible person to pay for the full head count of 10.Please Note:I highly suggest the owner of the company to come back with a reasonable compromise other then NO EXCUSES policy.If a reasonable compromise is not made then next steps will be filing complaint with district attorney/consumer affairs and small claims court.  
Regards,
[redacted]

Response to complaint # [redacted].As mentioned before, our cancellation and other policies are clearly stated on our website- “In case of full or partial cancellation by customer, the credit card given will be charged in full for all of the seats initially reserved.” Here is the link to the written policy:  http://noreasterfishing.com/policies.shtmlThere are no exceptions to the rule because our business is seasonal and dependent on not only a short window to operate and make money, but safe seas and safe weather conditions dictate our window of operation as well. Customers are made aware of this policy when they make the reservation, that is why a card number is taken-TO HOLD THE SEATS FOR SAID CUSTOMERS.  In this particular case it was 10 seats reserved-for a total of $850- We turned away other paying customers because those 10 seats were reserved by card holder [redacted]. As the “spokesperson” for the party of 10, it is  Ms. [redacted]’ responsibility to collect the money from the other 9 persons which she made the reservation for on her credit card, then cancelled, not ours. Ms. [redacted] offer to pay $100- for the last minute cancellation is not nearly enough to make up for the monetary loss we would have suffered had we not charged the credit card in full. In addition to this, we had to go out with a less than full boat that day to honor the reserved seats of the customers who did not cancel. Ms. [redacted] claim of a death in the family was only made after she was told her card would be charged. We have saved voicemails to back this up.   Our credit card machine was being worked on at the time of the reservations and was only temporarily out of order.   That is the only reason the receptionist said to bring cash in case it was not operating at the time of the trip. Our rules are in place and enforced in order to protect our business and our livelihood.  Thank you,Capt. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Ms. [redacted] has recently sought legal counsel after making several attempts to resolve this matter. Upon reviewing the case transcript between both parties, it is clear that the business owner is unwilling to work with Ms. [redacted] regarding some type of resolution to the unfortunate circumstance that caused the cancellation. With the understanding that this is Perkins Fishing LLC peak season, we are hoping that this matter can be resolved between both parties outside of legal arbitration (Small Claims Court in State of Maine). Mr. [redacted] is welcome to contact Ms. [redacted] personally within 5 business days to discuss a fare solution to resolve this matter and avoid court proceedings.

Response to complaint # [redacted]. Please let us know if any other action is necessary on our end.Our cancellation and other policies are clearly stated on our website- “In case of full or partial cancellation by customer, the credit card given will be charged in full for all of the...

seats initially reserved.” Here is the link to the written policy:  [redacted]When people book with us we reserve the seat(s) and turn away other customers because the spaces have been reserved. Unless the trip is cancelled due to dangerous seas and dangerous weather, cards will be charged for any no shows or cancellations. There are NO exceptions to this rule. When customers call we make them aware of the fact that we are taking the card # to hold the seat(s). In this particular case it was 10 seats reserved-for a total of $850- we turned away other paying customers to hold the seats for card holder [redacted]. Ms. [redacted] offered to pay $100- which is not nearly enough to make up for the monetary loss we would have suffered had we not charged the credit card. This rule is in place in order to protect our business. There are no exceptions to this rule and our customers are made well aware of it in advance.Thank you,Capt. [redacted]