Norfolk County Veterinary Service

Revdex.com January 17th [redacted] K StreetNW, 10th FloorWashington DC 20005Re: Landmark Honda case Id: [redacted] Dear [redacted] ,We are contacting you with details that pertains to [redacted] ***’s caseI have information for your reviewI first would like to state that the update that was completed was as outlined in bulletin #from American HondaIf [redacted] is unhappy with how the programing has affected his vehicle, he would be directed to consult American Honda.In the notes from your office that address [redacted] had concerns that this update cause his IMA battery to fail as well as we did not have permission to address this concernI have information that we will provide that shows the concerns [redacted] has are falseI will first ask you to review the invoice from the service visit on 3/8/ This vehicle has been into Landmark Honda on two service visit3/8/and 12/26/Please review closely the note on the lower end of invoice [redacted] The notes indicate that we found his IMA battery to be bad back on that service visit or nine months previous to [redacted] contacting your officeI also have information for you to review the visit on 12/26/We provided information and test results (print outs) and notes of the conditions found on that visit[redacted] stated we completed the update without his consentPlease look at invoice [redacted] The first item to address on the invoice is the IMA updateThe secondary item is the SRS lampI will add his signature with consent is on the work order as well as on his final invoice at check outI also have snap shots from the video system that is clear that [redacted] provided authorization or his signature[redacted] , if [redacted] is unhappy with the update that has been provided at no charge from American Honda, we would recommend contacting Honda through “Honda customer service”As for the information, comments that pertain to Landmark Honda, I think you will more than agree Landmark Honda has exceeded our responsibilities as a service providerLandmark Honda has not charged [redacted] services and has no loss as a result of the service visit [redacted] , after careful review of [redacted] ***’s information and his position of what took place on his service visits to Landmark Honda that I ask Revdex.com to dismiss or delete his concern as a complaintI find absolutely no credible information with in his statement and find it to be a complete fabricationThe two visits this vehicle has been to Landmark Honda the IMA failure has been disclosed and documented properly on [redacted] invoicesIncluding test information as well as the multi point inspectionAll of the diagnostics as well as the time invested was completed at no costThe Revdex.com of the Washington Metro area has a history of working with businesses to help find solutions to resolve concernsI find no way possible that any party will find this case having merit in any wayLandmark Honda will forward a copy of this information to American Honda motor company for record keeping purposes [redacted] if you need any additional information, please send a noteWe will be happy to help in any way possibleThank you for your timeLarry S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did call Honda North America and they give me the case # [redacted] Regards, [redacted] ***

We are sorry that you misunderstood what you were signing.The form clearly states that you have completed the application to obtain credit and that you understand and agree that the application will be forwarded to financial institutions

Dear [redacted] ,I have a signed credit application from [redacted] authorizing us to apply for credit on his behalf.Sincerely,Joseph W [redacted] General Manager

I have to bring this to a conclusion.The consumer complained to meI offered her monetary compensation which she acceptedShe and her cobuyer signed a release which means the issue is legally settledOne can't come back at a later date and then say I'm not satisfied.Respectfully,Joseph W [redacted]

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I apologize for the delay in handling this refund.A refund for the Honda Care Warranty will be processed once I receive an official document showing the mileage on the vehicle at the time of total loss.Our records reflect you paid $for the warranty not $as stated.We will attempt to contact
you by phone

Dear *** ***, We wanted address the concerns *** *** put in his follow up response to your officeMost of the questions or concerns have already been answeredWe will share additional information that has been discovered as wellThe statement that *** *** makes “he drove a drivable vehicle to Landmark for a seat belt and a software update”In the previous complaint to your office *** ***’s positions was we performed this software update without his authorizationIn fact, we provided information including pictures showing this was a fabricationOn the initial contact from your office, we forward the copy of invoice HOC***I request you have *** *** review the lower part of the 2nd pageThis is eight months and miles previous to his visit in December 2016. *** *** was provided test results showing his IMA unit was badI draw the conclusion that *** *** is trying to hold Landmark Honda for the failure of a part that has already failed eight months priorTaking the position to have Landmark Honda perform a no Charge update on his vehicle when the part already testing bad and now attempts to hold us responsible when the vehicle becomes un-drivable days laterThis is just not reasonable We stated in the previous response, if *** *** disagrees in the manor the update is completed or mandated, as a consumer he has every right to contact American Honda Motor Company*** *** states he has not had a reply from Honda motor companyThe reason he has not had an official response is due to him not contacting them directlyAttached is a copy from the office in CaliforniaThe first step in a contact is to pull the vehicle identification number*** ***s has never contacted the office*** *** has taken the time to contact your office in an official capacity but not the auto manufacture*** *** again fails to follow the procedureI do have some additional informationI have in-closed the vin-status report from Honda*** *** is not the original owner or labeled as the current ownerI also pulled a car fax reportThe information indicates this vehicle was sold at auction in when the vehicle had excess milesI will add the IMA battery is NOT a part for life on any vehicle (regardless of auto maker)*** ***, I think you will agree Landmark Honda have been fully transparent with all the information that pertains to *** ***’s vehicleIn the interest of customer satisfaction, *** *** needs to address his concerns directly to American Honda As we suggested in the last response, the best method is to contact American Honda customer serviceLarry S***. Honda vin status reportemail from head office with no contact from *** *** and car fax emailed to *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To my knowledge, I signed an approval for a credit check however not for a credit application
Regards,
*** ***

We are working with *** *** to get the vehicle repaired by a qualified mechanic of his choosing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did call Honda North America and they give me the case # [redacted].
Regards,
[redacted]

Dear [redacted],I have a signed credit application from [redacted] authorizing us to apply for credit on his behalf.Sincerely,Joseph W[redacted]General Manager

We sold the vehicle to [redacted] and disclosed to her prior damage to the vehicle amounting to approx $5,800. She signed a form acknowledging this. Both she and her sister were aware and signed the appropriate form.She called me recently and explained the hardships she was going through. She was...

behind in her payments, her health was failing, her husband had passed away and her job situation was not the same. She was struggling to make her payments. I felt bad for her and we came to an agreement whereby Landmark Honda would give her $500 to help her along. I asked at that time for her and her sister to sign a release which they agreed to so that this transaction would be put to rest.She bought a great vehicle. We properly disclosed the prior damage. Her situation has changed unfortunately. She needs to continue making her payments or turn the car in to [redacted] Finance Corp.Thank you for your time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:From: <[redacted].com>Date: Wed, Nov 9, 2016 at 4:25 PMSubject: Re: Landmark Honda 2nd Response ([redacted])To: [redacted]@myRevdex.com.orgThe only conclusion that will be acceptable to myself and my sister would be to get my 2015 Honda [redacted] back at no cost to replace the "NEW WRECKED"  Honda Accord and my sister to have her car paid off. . I have called Landmark Honda close to one hundred times over a 7 month span trying to resolve this matter.  There certainly should be call records of how often I called the dealership and the headquarters and how my calls were never returned.  I have my phone records.  Hmmm?  Do you Mr. W[redacted]? Mr. W[redacted] knew this issue would not be resolved until I got my old car back or a NEW Car (not wrecked).  I really do not think I am asking for too much. Why would he offer us a cash settlement?  What would it settle? Somebody out there has to be listening and can help me stop the crooks.  Revdex.com Please help.  I have provided the documentation that proves what I am saying is the truth.  I have witnesses.  Mr. W[redacted] even states that I complained to him.  I am not an attorney but I can tell you the smeared document he provided was the receipt that he was giving to us, he mentioned nothing about this being over.  He knew I would never accept this as settlement. Mr. W[redacted], please just admit that you and your sales team screwed up.  I could have been killed.  The brakes and steering system was not working properly and your salesman Milead A[redacted] told me to bring the car immediately up there.  Some people really don't care.  And, Yes, one can come back and say they are not satisfied Mr. W[redacted], especially when that ONE person is me with the wrecked car. [redacted]Regards,
[redacted]

Revdex.com                                                                              ...

January 17th 2017[redacted]1411 K Street. NW, 10th FloorWashington DC 20005Re: Landmark Honda case Id: [redacted]Dear [redacted],We are contacting you with details that pertains to [redacted]’s case. I have information for your review. I first would like to state that the update that was completed was as outlined in bulletin #11043 from American Honda. If [redacted] is unhappy with how the programing has affected his vehicle, he would be directed to consult American Honda.In the notes from your office that address [redacted] had concerns that this update cause his IMA battery to fail as well as we did not have permission to address this concern. I have information that we will provide that shows the concerns [redacted] has are false. I will first ask you to review the invoice from the service visit on 3/8/16.  This vehicle has been into Landmark Honda on two service visit. 3/8/16 and 12/26/16. Please review closely the note on the lower end of invoice [redacted]. The notes indicate that we found his IMA battery to be bad back on that service visit or nine months previous to [redacted] contacting your office. I also have information for you to review the visit on 12/26/16. We provided information and test results (print outs) and notes of the conditions found on that visit.[redacted] stated we completed the update without his consent. Please look at invoice [redacted]. The first item to address on the invoice is the IMA update. The secondary item is the SRS lamp. I will add his signature with consent is on the work order as well as on his final invoice at check out. I also have snap shots from the video system that is clear that [redacted] provided authorization or his signature.[redacted], if [redacted] is unhappy with the update that has been provided at no charge from American Honda, we would recommend contacting Honda through “Honda customer service”. As for the information, comments that pertain to Landmark Honda, I think you will more than agree Landmark Honda has exceeded our responsibilities as a service provider. Landmark Honda has not charged [redacted] services and has no loss as a result of the service visit.  [redacted], after careful review of [redacted]’s information and his position of what took place on his service visits to Landmark Honda that I ask Revdex.com to dismiss or delete his concern as a complaint. I find absolutely no credible information with in his statement and find it to be a complete fabrication. The two visits this vehicle has been to Landmark Honda the IMA failure has been disclosed and documented properly on [redacted] invoices. Including test information as well as the multi point inspection. All of the diagnostics as well as the time invested was completed at no cost. The Revdex.com of the Washington Metro area has a history of working with businesses to help find solutions to resolve concerns. I find no way possible that any party will find this case having merit in any way. Landmark Honda will forward a copy of this information to American Honda motor company for record keeping purposes. [redacted] if you need any additional information, please send a note. We will be happy to help in any way possible. Thank you for your time. Larry S

We are sorry that you misunderstood what you were signing.The form clearly states that you have completed the application to obtain credit and that you understand and agree that the application will be forwarded to financial institutions.

I have to bring this to a conclusion.The consumer complained to me. I offered her monetary compensation which she accepted. She and her cobuyer signed a release which means the issue is legally settled. One can't come back at a later date and then say I'm not satisfied.Respectfully,Joseph W[redacted]

We apologize to [redacted].His email address was in two separate places in our marketing tool. When he "unsubscribed" it kept going to the same one. I have merged them and eliminated his email.Joe W[redacted]General manager

From: Joe W[redacted] Date: Wed, Aug 5, 2015 at 10:38 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted], I am aware of this complaint. We responded immediately to [redacted]. I'm sorry she did not respond to you.We sent the cancellation...

proceeds directly to the lienholder on the account back in January. We tried to contact [redacted] by phone with no response. We then sent him an email with the information.The following is the response from our Office manager.If I can be of any further assistance please let me know.Sincerely,Joseph WaldmanGeneral Manager---------- Forwarded message ----------From: Mary S[redacted] <[redacted]@landmarkhonda.com>Date: Thu, Jul 2, 2015 at 3:38 PMSubject: COMPLAINT ABOUT [redacted] CANCELLATIONTo: [redacted].comGood afternoon,In reference to your complaint received that the product [redacted] had not been refunded to you when requested in January 2015, please note the refund check was cut on January 27, 2015 for the amount of $844.00, the purchase price of the product and mailed to the lienholder of your vehicle to be credited toward your loan amount. Please see a copy of the check attached. You would need to contact your lienholder for further information concerning this matter.SincerelyMary Pat S[redacted]Office ManagerHR/Payroll Accounting ManagerLandmark HondaDirect: 703.823.2092Fax :  [redacted]
[redacted]PDFJoe W[redacted] <[redacted]@landmarkhonda.com> [redacted]to [redacted] This email was sent to him after we tried twice by phone10:20 AM (18 minutes ago)Attachments areaPreview attachment img446.pdfPDF