Norfolk Southern Corporation

RE       Case ID [redacted]   Dear [redacted]:   First, we would like to take the time to thank you for writi ng to us in an effort to give us an opportunity to respon se to the allegations against our firm prior to taking and making a jud gment.   We are...

a small Indiana corporation since September 1999 and treat all our customers fairly and without bias. Therefore, in looking at debtor's claims in the Customer's Statement of the Problem, we must disagree with debtor's statement that she has never done business with our company as we have a recorded conversation of [redacted] doingju st that on February 24, 2017 at I 0:24 a.m. wherein she paid her debt owed to om client in the amount of $105.90 or as it states on her credit report(s) $106.00, wherein her receipt was emailed to the email address she gave on our recorded line of our [redacted].                 ·   Therefore, United Adjustment Corporation HAS NOT in any way violated [redacted] rights and will in accordance with FDCPA and FCRA statutes report this debt as paid in full. as of 02/24/20 17 un ti l the statute for the aforementioned expires.   We hope that this addresses your concerns, and we thank you again, Regards,  UNITED ADJUSTMENT CORPORATION Mark J[redacted] Collection Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject this response before nothing has been taken care of for me. Everything they are saying is untrue and I am still unable to reach them on the phone. I did not scream and yell or cry on the phone, I simply wanted to confirm that it would be taken off my credit because the client, the [redacted] and Light told me it was possible and it is only dependent on the collector. Even if it wasn't possible and I was upset by this, there is no reason for a big business to "black list" me and block my phone calls when I tried to call and settle this. I've been trying to call the number (219)474-5612, and to this very moment I am unable to get in touch with anybody. I press the option for English and was told "good bye" and hung up on. I press 0 for the operator and either no one is available or someone tells me to leave a message without any calls back. I am not a delinquent, I pay my bills accordingly and my credit has always been perfect except for this one thing that happened that was out of my control. I can understand them treating me this way if I owe thousands and thousands of dollars, about to bankrupt, and have terrible credit, but I only owe $250 and this is the first time anything I'm responsible for has gone to a collection agency. I am just appalled by how I'm treated and the accusations they're throwing out that I cried because I didn't get what I wanted. I was told something earlier by one of their people and I was concerned when they were telling me something different later on. I only became more upset when I spoke with the manager and he took a very disrespectful and condescending tone with me. The supervisor of this major company sounded uninterested in what I am to say and actually black listed on their call list because they don't like that I have an opinion about the way they treated me. I am still unable to call them and they refused to call me back, so I don't have any other explanation for that behavior other than this company purposely avoiding me because they know they did wrong.Like I said, I am not a delinquent, I will pay what I owe but there is no excuse for this major company to treat me this way. I don't know what kind of discrimination they have against me that is severe enough for them to completely cut me from their call list. That is the only explanation I have for them not calling me back and preventing the system from connecting me to any agents. Is it because I'm a woman? Is it because my name indicates that I am from a different heritage? At this point, even if I lose credit for this, I would like this debt to be transferred to a different collecting agency because I am just done dealing with these people. I don't want to work with people who are disrespectful to their customers and actually put them on black lists like this. If they are unwilling to work with me and avoiding my calls, then please have them transfer my debt to another company and I will deal with it. I am an upstanding citizen and I do not deserve this lack of respect from them. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]