Norman Fence

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a refund of the $paid for the unreasonable estimate fee which was not addressed in his answer.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Had the fee been reasonable I would have accepted the offer to make the repair. Not only was the fee unreasonable it was completely out of line for the type of repair needed This business has a history of overcharging customers as seen on this website.
Regards,
*** ***

After reviewing your concerns I want to apologize to you for
letting you downBut after reviewing your file notes it was determined that,
yes, we did install your generator, and yes we did do the initial serviceBut
after we completed that service on your system, which you agreed to, you
began
on October 10, 2014, to post some very unpleasant online posts about usOur
price of $is the price of the Mobile One oil, the spark plugs, the oil
filter and the air filterIt also factors in all the operating costs of
running a very successful well staffed and highly skilled team of professional
It is our company policy to not provide the exact same
service to someone who was not 100% satisfied the first time we provided the
same serviceSo again, with that being said, I am very sorry we let you down
in October of and thank you for expressing your concerns on the Revdex.com site
Please feel free to call me any time, Ted Puzio (owner)

***, our CSR, left a message yesterday at 2:that we will have one of our experts out on Wednesday and they will repair and correct the problem. Sorry for this long a delay.(please have her daughter call me at ###-###-####)

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello Mr***, We are sorry that you did not have a good experience with usWe pride ourselves in good customer service and want to make this rightWe realize how frustrating sewer problems can beThe expert that came to your home had to remove the toilet first to get the snake through the
clogged line(He later replaced the toilet)When he pulled the snake out it came back with about 20’ of mud on it, indicating that you have a break in your lines or your lines are deterioratedWe then proceeded in investigating your sewer lines with a camera and marked the exact location on your lawn of where the problem isThe best way to solve this problem is to replace the complete systemOur expert initially gave you a price of a full sewer line replacement with a five year no-clog guarantee for $6,This would have solved the problem immediatelyHowever, due to the financing complication the second best option was to try and fix the current system, which cost $We tried to explain that the $would be credited back to the price of replacing your completed systemAgain, we apologize for any inconvenience or misunderstandingWe had to stop the job due to the financing complicationPlease contact me, Ted Puzio, owner of Southern Trust home services at *** to discuss this further

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company only addressed coming out times for parts maintenance however they did not address the technician installing the outside condensing unit improperly (the replacement technician even took a picture of the poorly installed unit so he can show the office staff) I have difficulty believing all the maintenance visits were out of their hands I believe the technicians could have done a better job inspecting the unit What will they say if I require another repair visit?

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, I was never given a quote on any additional work
*** ***

Ms***,
I am sorry our expert couldn’t fix your problem and we let you downHe ran his
snake thru from the house out with no luck and he tried to find the other end
of your clogged floor drain pipe that is in the woods but had no luck(It does
not go into your septic like the code
requires) Our expert provided an exact
price to repair and bring your piping to current code, which would eliminate
any future problems, PLUS he gave you a full credit back of any money you paid
for the initial charge towards that work
If you would
like to find the end that is in the woods *** will return FREE OF ANY
CHARGES and run the snake from that end back into your homeHopefully this
would free up any roots or pests that made a home in your drain line *** *

We did provide a service and the emergency Saturday night dispatch
fee was explained to you ahead of time, which you agreed to pay. So I am sorry to say we cannot be refunding
the money you agreed to

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms***, We regret that you remain unsatisfied with our servicesCustomer satisfaction is something for which we always strive, but we hope you can understand the extenuating circumstances that left many of your complaints out of our controlPlease allow us to reiterate: -You have not been charged for the multiple follservice visits we provided-The original technician was harshly disciplined-The manufacturer of the defective part contacted you to explain that the defective part that was replaced was likely the cause of your problems-We will continue maintenance visits as needed to service your unitWe are sorry we are unable to assist you any further

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] came back on the 17th to get my signature on the credit agreement which he did not have the day of service.  And by the way I did open the door and invited him in.  I had told him and your secretary that I had a doctor appointment but I would have time to sign the contract.  I also told him I couldn't afford to have the suggested work done and the work would have to be done too close to the room my disabled husband was in.  My major complaint is being charged too much.  If the line had been unstopped I would have been happy.  [redacted] told me about a product that could be put in the drain that might get it unstopped but said it was 99.00

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Ms. [redacted], We are sorry you were unhappy with our service. We would like to clarify a few points: -One of our old techs installed the original system and was told by the manufacturer that he could do so.  -A complex inspector recently said it was installed incorrectly. We had a tech out and...

looked at it and we ordered a new one. I have an email from the shipper showing because of the snow storm they cancelled the delivery till good weather.  -When we received it we went right back out and installed the new system. That one had a bad gas valve which the manufacturer shipped overnight for us to install. Once we went back and installed the valve it shut off again. -After troubleshooting, we found the problem was a bad th[redacted]l couple, which they overnighted again. We did everything we could do.  -I offered to pay the gas bill for your fireplace, as well as an inspection fee of $50. I said I would pay that too. -You said the one we installed was a lemon and didn’t want it at all so you said you wanted a new power vent heater. -Even though the power vent was more expensive I still said I would provide a brand new power vent. We went back and installed the power vent for free and last weekend the circulator pump had an air lock. We again sent a tech out at no charge and bled the system again and got the heat back on.  -At this point you received a new power vent heater, and I said I will pay the gas bill and the inspector bill. We are sorry you weren’t satisfied with our efforts to make you happy with our services.

Ms. [redacted], I am very sorry we let you down and for the experience that you had with our award winning team. I spoke to our general manager and he did speak to you and the technician about this back in January. One of our core values that we hire and fire by is Integrity, and all of our team members...

understand this. I believe this to be an honest mistake. BUT, we do have a 100% satisfaction guarantee and if you are not happy I would be money then happy to refund any money you paid towards this plan. It is not my intentions to ever have anyone upset with us so please call or email me and I would be glad to do whatever you would like. Ted P (owner)

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
B.B.B. may accept your poor excuse but too Southern Electric was so eager to install the unit of course a $10,000.00 unit and then this annual cost of servicing and I have, as of your forcing the conclusion to find someone else. Now I see why you changed your name of your company I am sure I am not the only account you have scammed into buying your product and not following up on services and or repairs. So therefor I am not taking this lightly and you were reported and you perform poor service to your customers and give poor excuse for not completing your service obligations, you are a lot on the HOT side of this matter due to I did not purchase your highly cost of 3 to 5 year plan of service and I did the warranty it just barely got past the warranty and now as I said you don't want to service your obligations to your customers and yes I found a reputable company well happy to take over your poor service. I will never recommend you to any one and as a matter of fact I am not done with this complaint but as for B.B.B. they have seen how your action and excuses and may close this matter at this time this to me is just step one I have other areas to let people know the facts of your poor service.I would not have said what you got if I wasn't truthful.PERIOD!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Can you please share Ted's contact information so that I can follow-up with him?
Regards,
*. [redacted]

We sincerely apologize for any inconvenience these issues may have caused you. We pride ourselves on good customer service and do our best to make things right. We realize how frustrating and uncomfortable HVAC problems can be. We’ve taken some time to review your complaint because we take it very...

seriously. It is correct that we had to replace three parts of the system under warranty. These, unfortunately, were defects in the system and not something we could have anticipated or prevented. These issues were out of our hands and not our responsibility. We do not want our customers to ever be uncomfortable in their own homes, and we do all we can to prevent that from occurring. We were unable to dispatch a technician to your home during the snowstorm because the conditions were, as you stated, “preventing road travel for anyone.” We take your feedback very seriously. We are always striving to improve our services, and we are sorry you viewed your experience with our company negatively.