After reviewing your concerns I want to apologize to you for letting you downBut after reviewing your file notes it was determined that, yes, we did install your generator, and yes we did do the initial serviceBut after we completed that service on your system, which you agreed to, you began on October 10, 2014, to post some very unpleasant online posts about usOur price of $is the price of the Mobile One oil, the spark plugs, the oil filter and the air filterIt also factors in all the operating costs of running a very successful well staffed and highly skilled team of professional It is our company policy to not provide the exact same service to someone who was not 100% satisfied the first time we provided the same serviceSo again, with that being said, I am very sorry we let you down in October of and thank you for expressing your concerns on the Revdex.com site Please feel free to call me any time, Ted Puzio (owner)
We did provide a service and the emergency Saturday night dispatch fee was explained to you ahead of time, which you agreed to pay So I am sorry to say we cannot be refunding the money you agreed to
Dear Ms***, We are sorry you were unhappy with our serviceWe would like to clarify a few points: -One of our old techs installed the original system and was told by the manufacturer that he could do so -A complex inspector recently said it was installed incorrectlyWe had a tech out and looked at it and we ordered a new oneI have an email from the shipper showing because of the snow storm they cancelled the delivery till good weather -When we received it we went right back out and installed the new systemThat one had a bad gas valve which the manufacturer shipped overnight for us to installOnce we went back and installed the valve it shut off again-After troubleshooting, we found the problem was a bad th***l couple, which they overnighted againWe did everything we could do -I offered to pay the gas bill for your fireplace, as well as an inspection fee of $I said I would pay that too-You said the one we installed was a lemon and didn’t want it at all so you said you wanted a new power vent heater-Even though the power vent was more expensive I still said I would provide a brand new power ventWe went back and installed the power vent for free and last weekend the circulator pump had an air lockWe again sent a tech out at no charge and bled the system again and got the heat back on -At this point you received a new power vent heater, and I said I will pay the gas bill and the inspector billWe are sorry you weren’t satisfied with our efforts to make you happy with our services
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] came back on the 17th to get my signature on the credit agreement which he did not have the day of service And by the way I did open the door and invited him in I had told him and your secretary that I had a doctor appointment but I would have time to sign the contract I also told him I couldn't afford to have the suggested work done and the work would have to be done too close to the room my disabled husband was in My major complaint is being charged too much If the line had been unstopped I would have been happy [redacted] told me about a product that could be put in the drain that might get it unstopped but said it was
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Can you please share Ted's contact information so that I can follwith him? Regards, * [redacted] ***
We sincerely apologize for any inconvenience these issues may have caused youWe pride ourselves on good customer service and do our best to make things rightWe realize how frustrating and uncomfortable HVAC problems can beWe’ve taken some time to review your complaint because we take it very seriouslyIt is correct that we had to replace three parts of the system under warrantyThese, unfortunately, were defects in the system and not something we could have anticipated or preventedThese issues were out of our hands and not our responsibilityWe do not want our customers to ever be uncomfortable in their own homes, and we do all we can to prevent that from occurringWe were unable to dispatch a technician to your home during the snowstorm because the conditions were, as you stated, “preventing road travel for anyone.” We take your feedback very seriouslyWe are always striving to improve our services, and we are sorry you viewed your experience with our company negatively
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] B.B.Bmay accept your poor excuse but too Southern Electric was so eager to install the unit of course a $10,unit and then this annual cost of servicing and I have, as of your forcing the conclusion to find someone elseNow I see why you changed your name of your company I am sure I am not the only account you have scammed into buying your product and not following up on services and or repairsSo therefor I am not taking this lightly and you were reported and you perform poor service to your customers and give poor excuse for not completing your service obligations, you are a lot on the HOT side of this matter due to I did not purchase your highly cost of to year plan of service and I did the warranty it just barely got past the warranty and now as I said you don't want to service your obligations to your customers and yes I found a reputable company well happy to take over your poor serviceI will never recommend you to any one and as a matter of fact I am not done with this complaint but as for B.B.Bthey have seen how your action and excuses and may close this matter at this time this to me is just step one I have other areas to let people know the facts of your poor service.I would not have said what you got if I wasn't truthful.PERIOD!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As mentioned in my original complaint, the homeowner was presented with an invoice by the technician upon completion of his work The invoice totaled $381.27, on top of the $dispatch fee Estimating that parts cost, at most, $50.00, and knowing that time required to complete the job was hours, at most - then I calculate that labor charges were billed at $less $divided by hours = $221.00/hour I cannot believe that this is a standard rate, or a fair market rate At the very least, I would like to see a detailed line item breakdown of invoice components, and reiterate that a refund of $would be accepted as a fair settlement of the matter under dispute I would also reiterate that "same day" service was NOT provided Regards, [redacted]
Ms [redacted] --Our tech returned back out to your home on September to review the extent of what needed to be completed and to give you an Upfront guaranteed price for repairs But when he returned to your home you would not let him inWithout access to your home during daylight hours to access the problem he would not be able to give you a price on repairing your system I'm sorry but it would be extremely hard for us to fixing your system without seeing it during the daytime
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dec7, 2017: [redacted] hired an inspector for all gas water heaters & Logs in the complexHe said my water heater was not properly vented & needed to be shut down Would not turn it back on unless I signed a waiverLeft it offAlso had to turn my furnace off as it is runs the with waterI called Southern Trust & spoke to [redacted] , the manager & he assured me that it was installed properlyJan 24th Southern Trust installed the now mentioned wrong unitI then contacted another licensed gas technician for a second opinion, Mr [redacted] He came out & agreed it was not properly ventedDec 8, I called Southern Trust again & spoke to manager [redacted] they would order a new tank & should be in Monday & then install TuesdayMind you that it is below freezing and I have no heat or hot water for days now Owner Puzio is still unaware of the situation because he has not returned any of my calls yet.Dec 11,No word from Southern Trust, did not return my calls until 5:said the tank was not in yet (***)Dec 12, Southern Trust calls 4:Tank is in & will install on WednesdayNow it is still below freezing and I am now going on days without heat or hot waterNo concerns from Southern TrustDec 13, Finally removed old tank & begin installing new tankNot happy as something went wrong with the ignitorThey have to order another part before it was up & running, and it might not be in till Friday or MondayMy daughter finally had enough and called the owner Ted Puzio ( owner)Ted returned phone call within mins and still was unaware of the problems and said he was to call me Ted called me shortly after and I informed him of the situation as to which he still had no clue was happeningDec 14, Still no heat or hot water Ignitor was installed but now another thing went wrong This is a brand new unit!!! I am fed up and freezing I also found out that a neighbor had a power vent installed by a local company and is the correct unit for my condo I called Ted back and he says they will install a power vent.Dec15, Southern Trust takes out the tank & installs the power vent unit Then they tell me I can turn my furnace back on After returning that evening I realize my furnace is running constantly & only heating up to degrees I shut my heat off!! Now day with out heat and hot water I am a yr old woman, living alone and am living without heat and hot water with no concern from Southern Trust and the owner I got the nerve up to ask for at least the gas fee and the technician's fee for catching the what could have been disastrous to meTed did not initiate the assistance he only agreedDec16, Called Southern Trust & they sent someone out right away [redacted] comes out & finds there is too much air in the circulator pump This was never checked before my furnace was turned on - could have ruined my furnace ! Also the exact same thing happened back a year ago & Southern Trust then said my circulator pump had gone bad- cost me $! Could it have been just air in the circulator pump then??? I feel this was neglect on their part and taking advantage of an elder during one of the coldest weeks of the year with no concideration for what was really happeningIf it wasn't for my daughter calling Ted and bringing him into the situation that something finally got goingWho knows what would have happenedShame on them!! Regards, [redacted] ***
After reviewing your concerns I want to apologize to you for letting you downBut after reviewing your file notes it was determined that, yes, we did install your generator, and yes we did do the initial serviceBut after we completed that service on your system, which you agreed to, you began on October 10, 2014, to post some very unpleasant online posts about usOur price of $is the price of the Mobile One oil, the spark plugs, the oil filter and the air filterIt also factors in all the operating costs of running a very successful well staffed and highly skilled team of professional It is our company policy to not provide the exact same service to someone who was not 100% satisfied the first time we provided the same serviceSo again, with that being said, I am very sorry we let you down in October of and thank you for expressing your concerns on the Revdex.com site Please feel free to call me any time, Ted Puzio (owner)
We did provide a service and the emergency Saturday night dispatch fee was explained to you ahead of time, which you agreed to pay So I am sorry to say we cannot be refunding the money you agreed to
Dear Ms***, We are sorry you were unhappy with our serviceWe would like to clarify a few points: -One of our old techs installed the original system and was told by the manufacturer that he could do so -A complex inspector recently said it was installed incorrectlyWe had a tech out and looked at it and we ordered a new oneI have an email from the shipper showing because of the snow storm they cancelled the delivery till good weather -When we received it we went right back out and installed the new systemThat one had a bad gas valve which the manufacturer shipped overnight for us to installOnce we went back and installed the valve it shut off again-After troubleshooting, we found the problem was a bad th***l couple, which they overnighted againWe did everything we could do -I offered to pay the gas bill for your fireplace, as well as an inspection fee of $I said I would pay that too-You said the one we installed was a lemon and didn’t want it at all so you said you wanted a new power vent heater-Even though the power vent was more expensive I still said I would provide a brand new power ventWe went back and installed the power vent for free and last weekend the circulator pump had an air lockWe again sent a tech out at no charge and bled the system again and got the heat back on -At this point you received a new power vent heater, and I said I will pay the gas bill and the inspector billWe are sorry you weren’t satisfied with our efforts to make you happy with our services
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] came back on the 17th to get my signature on the credit agreement which he did not have the day of service And by the way I did open the door and invited him in I had told him and your secretary that I had a doctor appointment but I would have time to sign the contract I also told him I couldn't afford to have the suggested work done and the work would have to be done too close to the room my disabled husband was in My major complaint is being charged too much If the line had been unstopped I would have been happy [redacted] told me about a product that could be put in the drain that might get it unstopped but said it was
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Can you please share Ted's contact information so that I can follwith him? Regards, * [redacted] ***
We sincerely apologize for any inconvenience these issues may have caused youWe pride ourselves on good customer service and do our best to make things rightWe realize how frustrating and uncomfortable HVAC problems can beWe’ve taken some time to review your complaint because we take it very seriouslyIt is correct that we had to replace three parts of the system under warrantyThese, unfortunately, were defects in the system and not something we could have anticipated or preventedThese issues were out of our hands and not our responsibilityWe do not want our customers to ever be uncomfortable in their own homes, and we do all we can to prevent that from occurringWe were unable to dispatch a technician to your home during the snowstorm because the conditions were, as you stated, “preventing road travel for anyone.” We take your feedback very seriouslyWe are always striving to improve our services, and we are sorry you viewed your experience with our company negatively
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] B.B.Bmay accept your poor excuse but too Southern Electric was so eager to install the unit of course a $10,unit and then this annual cost of servicing and I have, as of your forcing the conclusion to find someone elseNow I see why you changed your name of your company I am sure I am not the only account you have scammed into buying your product and not following up on services and or repairsSo therefor I am not taking this lightly and you were reported and you perform poor service to your customers and give poor excuse for not completing your service obligations, you are a lot on the HOT side of this matter due to I did not purchase your highly cost of to year plan of service and I did the warranty it just barely got past the warranty and now as I said you don't want to service your obligations to your customers and yes I found a reputable company well happy to take over your poor serviceI will never recommend you to any one and as a matter of fact I am not done with this complaint but as for B.B.Bthey have seen how your action and excuses and may close this matter at this time this to me is just step one I have other areas to let people know the facts of your poor service.I would not have said what you got if I wasn't truthful.PERIOD!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As mentioned in my original complaint, the homeowner was presented with an invoice by the technician upon completion of his work The invoice totaled $381.27, on top of the $dispatch fee Estimating that parts cost, at most, $50.00, and knowing that time required to complete the job was hours, at most - then I calculate that labor charges were billed at $less $divided by hours = $221.00/hour I cannot believe that this is a standard rate, or a fair market rate At the very least, I would like to see a detailed line item breakdown of invoice components, and reiterate that a refund of $would be accepted as a fair settlement of the matter under dispute I would also reiterate that "same day" service was NOT provided Regards, [redacted]
Ms [redacted] --Our tech returned back out to your home on September to review the extent of what needed to be completed and to give you an Upfront guaranteed price for repairs But when he returned to your home you would not let him inWithout access to your home during daylight hours to access the problem he would not be able to give you a price on repairing your system I'm sorry but it would be extremely hard for us to fixing your system without seeing it during the daytime
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dec7, 2017: [redacted] hired an inspector for all gas water heaters & Logs in the complexHe said my water heater was not properly vented & needed to be shut down Would not turn it back on unless I signed a waiverLeft it offAlso had to turn my furnace off as it is runs the with waterI called Southern Trust & spoke to [redacted] , the manager & he assured me that it was installed properlyJan 24th Southern Trust installed the now mentioned wrong unitI then contacted another licensed gas technician for a second opinion, Mr [redacted] He came out & agreed it was not properly ventedDec 8, I called Southern Trust again & spoke to manager [redacted] they would order a new tank & should be in Monday & then install TuesdayMind you that it is below freezing and I have no heat or hot water for days now Owner Puzio is still unaware of the situation because he has not returned any of my calls yet.Dec 11,No word from Southern Trust, did not return my calls until 5:said the tank was not in yet (***)Dec 12, Southern Trust calls 4:Tank is in & will install on WednesdayNow it is still below freezing and I am now going on days without heat or hot waterNo concerns from Southern TrustDec 13, Finally removed old tank & begin installing new tankNot happy as something went wrong with the ignitorThey have to order another part before it was up & running, and it might not be in till Friday or MondayMy daughter finally had enough and called the owner Ted Puzio ( owner)Ted returned phone call within mins and still was unaware of the problems and said he was to call me Ted called me shortly after and I informed him of the situation as to which he still had no clue was happeningDec 14, Still no heat or hot water Ignitor was installed but now another thing went wrong This is a brand new unit!!! I am fed up and freezing I also found out that a neighbor had a power vent installed by a local company and is the correct unit for my condo I called Ted back and he says they will install a power vent.Dec15, Southern Trust takes out the tank & installs the power vent unit Then they tell me I can turn my furnace back on After returning that evening I realize my furnace is running constantly & only heating up to degrees I shut my heat off!! Now day with out heat and hot water I am a yr old woman, living alone and am living without heat and hot water with no concern from Southern Trust and the owner I got the nerve up to ask for at least the gas fee and the technician's fee for catching the what could have been disastrous to meTed did not initiate the assistance he only agreedDec16, Called Southern Trust & they sent someone out right away [redacted] comes out & finds there is too much air in the circulator pump This was never checked before my furnace was turned on - could have ruined my furnace ! Also the exact same thing happened back a year ago & Southern Trust then said my circulator pump had gone bad- cost me $! Could it have been just air in the circulator pump then??? I feel this was neglect on their part and taking advantage of an elder during one of the coldest weeks of the year with no concideration for what was really happeningIf it wasn't for my daughter calling Ted and bringing him into the situation that something finally got goingWho knows what would have happenedShame on them!! Regards, [redacted] ***