Norman Heating, Air Conditioning & Plumbing

Going to Norman HVAC is probably the worst decision I have ever made, and I smoke a pack of cigarettes a day. One year ago, I mistakenly called Norman HVAC to fix a part for me. They saw this as a business opportunity to rip off broke college students. I at first had to pay around $350. A little less than one year later, I had to pay them another $350 to fix the exact same thing they told me they “fixed” the year before. It seems that they are in the game of charging people an extreme amount of money each year to fix the same fricking thing each year

I called Norman Heat and Air for a repair of my AC unit on 7/4/2018. I notified them over the phone that I was just needing the capacitor on my AC replaced, and since the stores were closed for me to purchase it from that I was needing them to do it for me.
I was notified that the holiday pricing was $120 for the service call + parts. I thought that was reasonable for an after-hour/holiday rate.
When the technician showed up to replace the part I was then notified that they sell the capacitor was $213. Since capacitors routinely sell for $15-$25, that is a $200 markup. I felt pressured to then buy the part since I was at that point already stuck with the $120 trip charge just for them to tell me that they have a 1,000% markup on the part I told them I was needing.
I believe this is a terrible way to do business. Get the customer stuck on a fixed cost for the trip, then price gouge them for the parts they requested over the phone.

I used Norman Heating and Air for the first time today when my air condition stopped working. They were very customer service friendly and our technician Cody was very professional! I really appreciated the promptness of the service!

I did some extensive research before calling this company. Excellent service! I would definitely recommend them and they are the only company I will use from now on!

Steven came for the initial inspection. He was patient and attentive while I showed him what I thought was wrong. He then explained what he was doing while I watched (I like to learn) and he told me what he found. He was very patient with my many questions and obviously knew exactly what he was doing. (And yes, I was correct in my assessment... lol.)

The next morning two gentlemen came to do the repair and Steven joined them later. They were quick, efficient and very courteous. (Forgive me for not remembering their names.)

Steven had suggested a spray to treat the vent covers and I failed to write it down. I called their office later and they got a hold of him to find it out for me, as well as another question or two. Brian and Brandi were also very patient and considerate, making sure to address my questions and concerns throughout this process. Most places I've called in the past were blunt if not rude. These folks know how to treat people, as well as how to do the job. So glad I found them!

Terrance came out, looked at the heating unit in my home for 20min., told my wife who was home alone that the unit was leaking carbon monoxide, and had to be shut off by law. Terrance showed my wife pics. of a heat exchanger with holes in it saying this was the issue with our unit and where the fumes were leaking from. He texted me the pics as I was at work and explained to us how he did not wish to take advantage of someone that did not know about heat and air units and that it was uneconomical to not buy a new whole house system. Depending on options this would have cost about $6200-$7000. I decided to get a second opinion and found out from another HVAC service that my blower motor was bad and that the pics I had been sent were not even of a unit the same size as mine. I now have a working unit for $350

I was promised a service call fee would not be charged but was charged for it. I have written emails and made three telephone calls requesting a refund. Each time I was promised the refund was forthcoming. Although 6 weeks has passed since the charge I still have not received the refund.