This letter is being written in response to the complaint filed by Mr*** *** regarding theAuto Butler Paint ProtectionThe Auto Butler Paint Protection is a product that is onlycancellable within the first days after purchase.This is a product that is placed on the vehicle and the warranty
stays with the vehicleThewarranty and remaining applications can be transferred to the new owner of the Buick with asimple notification to Auto Butler.To follow thru with our commitment to maintain total customer satisfaction I am willing tooffer Mr*** the opportunity to bring his Ford to our dealership and receive the remaining 5applicationsPlease let me know if this rectifies his issue and I will make note with my Serviceteam of the offer extended to him
As you will see in the thread below, we have had many conversations with Mrs *** regarding the issue she submitted to the Revdex.com. Mrs *** authorized the inquiries by submitting her credit application. The inquiries were legitimate inquires need to try and obtain her an auto
loan. If you need any further information or a formal letter written, please let me know.Thanks,Kristie B***
I want to first and foremost apologize for the inconvenience this matter has caused you and your husband. My primary concern is at all time customer satisfaction and it appears we failed to comply with that. I have spoken with your service advisor and the service manager and let them
know my decision on this matter.If you would please call and schedule an appointment at your earliest convenience for replacement of the dash cluster. My office staff is going to send a check out to you for $for the reimbursement of the headlight adjusters as well Again, I apologize for any inconvenience and hope that you find this resolution satisfactory. Thank you,Mark * B***Owner
In the above reference case, the vehicle was brought to our dealership on 10/6/15. We diagnosed a transfer case concern and the customer authorized us to repair the vehicle b y replacing the transfer case. In addition to the transfer case, we performed a factory recall on the lower...
control arms. In doing this repair, we told the customer, that she needed new tie rods. The customer indicated to us that she had had those parts replaced less than a year ago and even provided us a copy of that invoice. We did the best that we could with the alignment since it did have parts that needed to be replaced. The customer picked up the vehicle intending to return to where she had the tie rods replaced to seek a warranty adjustment. She called me and reported that the alignment was terrible and that we must have done something wrong. I requested that she bring the vehicle back in so that we could look at it. She declined to allow us to look at the car stating that she didn't trust our work. She also told me that we must have broken a valve core on one of her wheels that was leaking. I checked with our technician and we did not do anything with respect to the wheels while it was in for repairs. It is my understanding, that she returned to where she had the work done previously and that they did replace a tie rod at no charge to her based on her previous purchase. I believe, that because they replaced it at no charge, this proves that it was defective and certainly the reason that we could not perform a good alignment. She is asking for us to refund her the labor amount to replace the transfer case. This amount has nothing to do with her concern with regards to the alignment. I do not believe we owe the customer this refund. I believe that our workmanship was not faulty, supported again by the fact that the other repair facility replaced the part we told her that was bad at no charge to her. If I can be of any further assistance, please contact me at ###-###-####. Thank you,Dan P[redacted]Service ManagerBudd Baer, Inc.
This letter is being written in response to the complaint filed by Mr*** *** regarding theAuto Butler Paint ProtectionThe Auto Butler Paint Protection is a product that is onlycancellable within the first days after purchase.This is a product that is placed on the vehicle and the warranty
stays with the vehicleThewarranty and remaining applications can be transferred to the new owner of the Buick with asimple notification to Auto Butler.To follow thru with our commitment to maintain total customer satisfaction I am willing tooffer Mr*** the opportunity to bring his Ford to our dealership and receive the remaining 5applicationsPlease let me know if this rectifies his issue and I will make note with my Serviceteam of the offer extended to him
As you will see in the thread below, we have had many conversations with Mrs *** regarding the issue she submitted to the Revdex.com. Mrs *** authorized the inquiries by submitting her credit application. The inquiries were legitimate inquires need to try and obtain her an auto
loan. If you need any further information or a formal letter written, please let me know.Thanks,Kristie B***
I want to first and foremost apologize for the inconvenience this matter has caused you and your husband. My primary concern is at all time customer satisfaction and it appears we failed to comply with that. I have spoken with your service advisor and the service manager and let them
know my decision on this matter.If you would please call and schedule an appointment at your earliest convenience for replacement of the dash cluster. My office staff is going to send a check out to you for $for the reimbursement of the headlight adjusters as well Again, I apologize for any inconvenience and hope that you find this resolution satisfactory. Thank you,Mark * B***Owner
In the above reference case, the vehicle was brought to our dealership on 10/6/15. We diagnosed a transfer case concern and the customer authorized us to repair the vehicle b y replacing the transfer case. In addition to the transfer case, we performed a factory recall on the lower...
control arms. In doing this repair, we told the customer, that she needed new tie rods. The customer indicated to us that she had had those parts replaced less than a year ago and even provided us a copy of that invoice. We did the best that we could with the alignment since it did have parts that needed to be replaced. The customer picked up the vehicle intending to return to where she had the tie rods replaced to seek a warranty adjustment. She called me and reported that the alignment was terrible and that we must have done something wrong. I requested that she bring the vehicle back in so that we could look at it. She declined to allow us to look at the car stating that she didn't trust our work. She also told me that we must have broken a valve core on one of her wheels that was leaking. I checked with our technician and we did not do anything with respect to the wheels while it was in for repairs. It is my understanding, that she returned to where she had the work done previously and that they did replace a tie rod at no charge to her based on her previous purchase. I believe, that because they replaced it at no charge, this proves that it was defective and certainly the reason that we could not perform a good alignment. She is asking for us to refund her the labor amount to replace the transfer case. This amount has nothing to do with her concern with regards to the alignment. I do not believe we owe the customer this refund. I believe that our workmanship was not faulty, supported again by the fact that the other repair facility replaced the part we told her that was bad at no charge to her. If I can be of any further assistance, please contact me at ###-###-####. Thank you,Dan P[redacted]Service ManagerBudd Baer, Inc.