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Norman Vellewy Masonry

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Norman Vellewy Masonry Reviews (1)

Initial Business Response /* (1000, 14, 2017/10/06) */
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As per discussions with the customer, we have been investigating the customer's complaint and have consistently continued to do so
as per the manufacturer's directionsThe customers initial complaint was on June 20, and was resolved and ready for customer pick up on June 27, The customers had two additional visits to the dealership and both times the issues were resolved in a timely manner
The most recent complaint was on 09/18/We have since water tested the unit and have found no leaksWe believe the problem is condensation build up and would be resolved with the use of dehumidifiers - which is common practice when using an RV
We have requested the customer return to the store to witness the water testing and show them there is no evidence of a leak
We are committed to ensuring the customers issues are identified and resolved and the concerns have also been noted with the manufacturer with respect to the complaint of a leak
Initial Consumer Rebuttal /* (3000, 16, 2017/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know that they say that they have done a water test on my rv but my concern is that they only does a water test for one half of an hour but I find that when it rains it has to rain hard for a least a couple of days before you see any water insidei know they say there is no leaks right now but they also told me that the first time I took her back for leaks and it happened again that is when they inspected it further and had to take of all the trim on her and they discovered there was no caulking on her.iam very worried that if we take her back now that when we go to use her next year in may or june that this will happen again and then my warrenty will be up in june and I will have to pay for anything that goes wrong with it then and that can become very expensive.so I dont know what I should do

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Address: 122 Bosworth Street, Old Town, Maine, United States, 04468-1153

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