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Norm's Carpet Upholstery Cleaning Ltd

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Reviews Norm's Carpet Upholstery Cleaning Ltd

Norm's Carpet Upholstery Cleaning Ltd Reviews (2)

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The MacBook Pro was shipped to MacTLC on September 8, 2015 from the customer.The Mac was already taken apart. We checked the battery, top case and logic board. Wefound the logic board was out and provided no power. We then checked the hard driveand found the drive also damaged and...

we could not recover data. There were no chargesexcept $20 to cover shipping back to the customer.September 10, 2015: We attempted to contact the customer but had no contactinformation.October 21, 2015: Customer contacted MacTLC about shipping the MBP back to him.Shipping info was still not clear. At this point we failed to call the customer back toclarify. We did not hear back from the customer until June the following year.June 8, 2016: Customer called to get his MBP shipped. Mac had been boxed so it took usa few days to locate it. We store computers that have been left for more than 6 months.June 16, 2016: Shipped MBP to customer minus HDD.July 11, 2016: Ran HDD though data recovery one more time.We currently have the bad drive and can ship it back to the customer. There are servicesthat can recover the data such as Drive Savers although these recoveries usually runaround $2,000. This drive has failed beyond our capabilities for data recovery.As our Service tickets state..“Data Integrity: When working on your computer systems, we go to great lengths tomake sure your data stays intact. . Customer agrees that they shall have the soleresponsibility for backup of current data and safeguarding the software and data duringservice work performed at MacTLC.MacTLC is not liable for data loss or software damage due to any outside factor andcannot be held liable for data loss.”In this case, the computer and drive had already failed. Cost for replacing the logic boardwas more than the computer was worth so [redacted] declined the repair. We did attempt datarecovery twice and failed. There was no charge for any of our service.

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