Norm's Used Cars Reviews (%countItem)
In 2015 I privately bought a car from a gentleman in Portland. He'd had it with this car. He'd had a TON of work done on it, and he just wasn't satisfied with it & was trying to regain some of his expenditure. Where had he bought it from you ask? You guessed it. Norm's. The largest job Norm's had done while the car was still under partial warranty was an engine job - replacing all the seals and doing the head gaskets. When you replace head gaskets on a car that has a 109k on it, you'd expect that gasket to basically last the rest of the life of the car. So I recently found the car needs a transmission (who knows if that was an issue back then and they put in some additive to get rid of the noise?), and today just found out the head gasket is beginning to leak again. After I was told this by another garage (I'd only gone in for tires, but they were good enough to give me a heads up), I remembered what my Subaru mechanic had told me about head gaskets: beware shops that don't plane the heads when they replace the gaskets, because the job WILL NOT HOLD. So I stopped at Norm's on the way home to ask whether they had planed the heads when they changed the gaskets. They swore it wasn't necessary and literally argued with me about it while they looked it up and sure enough they had NOT planed the heads. I'm not sure I will be able to fix this car, so here I am out $9k all because they couldn't be bothered to do a simple thing like plane heads before installing a new gasket. I've done business here before, and wasn't impressed with service and never had any car I'd purchased there serviced there (Auto Barn in Warren is best). In fact, I originally had to open an account with 5 county credit union to purchase my first car from Norm's. NOW 5 county won't touch a car from Norm's with a 50 foot pole. If a financial institution won't finance your cars, you need to rethink your PR program, Bub. Thanks, Norm. Don't choke on that.