Norpac Fisheries Export

Complaint ID [redacted] According to the sales rep, the customer ordered "best loin" Norpac had available.Norpac filled the order with grade tuna loin (not previously frozen,not CO treated}which was the best tuna loin available that day.Upon [redacted] delivery, customer was required to sign off on the package without opening the package and inspecting the goodsThe customer violated the [redacted] policy by doing so and rejected the goodsThe customer also did not contact Norpac or sales rep immediately at the time when this occurred, making it impossible for Norpac to redirect the package to another customerConsequently, the fish was spoiled.The customer was contacted by our collection agency durin gthe proceedings for bad debt collection, and negotiation of payment may become part of the settlement for outstanding debt.Thank you,Norpac Fisheries Export

Complaint: [redacted] I am rejecting this response because: I asked the sales rep(Evan I**) to give me a call when he has [redacted] (Tuna belly) so that I could order the [redacted] specifically for my regular customers who are willing to pay the extra costHe called me on March 25th and said that he had the ***I contacted my regular customer [redacted] ) to confirm that they can come in and have a [redacted] party You can see that I contacted the customer a couple of times before ordering When I asked the sales repto send me the pictures of the fish before shipping he said it was already packed but he would give me his word I get #grade tuna loin (not previously frozen, or CO treated) for $/ lb from local fisheries(I attached one of the invoices to prove this point)Why would I go through all the trouble to get # grade tuna loin at $/ lb, when it is over sixty percent more expensive! I asked for the [redacted] not the loin Our sushi chefs always check the condition of the fish upon deliveryWe serve RAW fish, so the quality control is very important in a sushi businessOur local fisheries advise us to check the content of the fish upon delivery and return the goods if the fish are not satisfactory The [redacted] personnel did not object when our sushi chefs wanted to check the fishThe [redacted] personnel was present at the restaurant the whole timeThe [redacted] personnel knows best about their policy, but did not say anything about any violation Isn’t it natural to check the content of a package to insure that everything is correct upon delivery? If the content is not right, customers have a right to reject I contacted Norpac and spoke to the sales rep immediately! I told Evan I got the tuna loin, not the ***, and that I could get the #grade tuna loin for $/ lb from local fisheriesHe said that he could not give me the loin for that priceI told him that I would not pay for the goods that I did not order and told him that I would return the fish via *** Evan acknowledged the situationThe phone call endedThe [redacted] personnel took the fish back immediatelyI attached the record of phone calls to prove that I contacted with the Norpac sales repI had to call my regular customer so he could cancel the [redacted] party(proof in the attachments)If Evan denies that I talked to him that day, he is not telling the truthI have the phone call record proving that I contacted him three times upon deliveryWhen I got the billing invoice from Norpac on April 6th, I contacted Evan and he said that he would look into thatHe never returned my callI tried to reach him again when the corporate Attorney called me regarding the balance dueI was told that he was out for lunch or on the other line with a customer, or left for the dayI left messages to his voicemail and never got a call backI tried to talk to the supervisor and I was told that Melissa is new so she would/could not discuss the situationThe corporate attorney told me it would be wiser and easier to compromiseHowever, I still want to pay the right price for the right goodsWhen I order “white chicken breast” and I get “dark meat” or “drumstick” instead, I have the right to refuse those goodsI cannot trust this company anymore based on their unprofessionalism I attached all the relevant phone records the invoice from local fisheries Sincerely, [redacted] ***

Complaint ID [redacted]According to the sales rep, the customer ordered "best loin" Norpac had available.Norpac filled the order with 01 grade tuna loin (not previously frozen,not CO treated}which was the best tuna loin available that day.Upon [redacted] delivery, customer was required to sign off on the...

package without opening the package and inspecting the goods. The customer violated the [redacted] policy by doing so and rejected the goods. The customer also did not contact Norpac or sales rep immediately at the time when this occurred, making it impossible for Norpac to redirect the package to another customer. Consequently, the fish was spoiled.The customer was contacted by our collection agency durin gthe normal proceedings for bad debt collection, and negotiation of payment may become part of the settlement for outstanding debt.Thank you,Norpac Fisheries Export

Complaint: [redacted]
I am rejecting this response because:
1. I asked the sales rep. (Evan I**) to give me a
call when he has [redacted] (Tuna belly) so that I could order the [redacted] specifically
for my regular customers who are willing to pay the extra cost. He called me on
March 25th and said that he had the [redacted]. I contacted my regular customer [redacted]) to confirm that they can come in and have a [redacted] party.
You can see that I contacted the customer a couple of times before ordering.
When I asked the sales rep. to send me the pictures of the fish before shipping
he said it was already packed but he would give me his word.
I get #1 grade tuna loin (not previously frozen,
or CO treated) for $15.50 / lb from local fisheries. (I attached one of the
invoices to prove this point). Why would I go through all the trouble to get #1
grade tuna loin at $24.95 / lb, when it is over sixty percent more expensive! I
asked for the [redacted] not the loin.
 2. Our sushi chefs always check the condition of
the fish upon delivery. We serve RAW fish, so the quality control is very
important in a sushi business. Our local fisheries advise us to check the
content of the fish upon delivery and return the goods if the fish are not
satisfactory.
The [redacted] personnel did not object when our sushi
chefs wanted to check the fish. The [redacted] personnel was present at the restaurant
the whole time. The [redacted] personnel knows best about their policy, but did not
say anything about any violation.
Isn’t it natural to check the content of a package
to insure that everything is correct upon delivery? If the content is not
right, customers have a right to reject.
I contacted Norpac and spoke to the sales rep.
immediately! I told Evan I got the tuna loin, not the [redacted], and that I could
get the #1 grade tuna loin for $15.50 / lb from local fisheries. He said that he
could not give me the loin for that price. I told him that I would not pay for
the goods that I did not order and told him that I would return the fish via
[redacted].
Evan acknowledged the situation. The phone call
ended. The [redacted] personnel took the fish back immediately. I attached the record
of phone calls to prove that I contacted with the Norpac sales rep. I had to
call my regular customer so he could cancel the [redacted] party. (proof in the
attachments). If Evan denies that I talked to him that day, he is not telling
the truth. I have the phone call record proving that I contacted him three
times upon delivery.
3. When I got the billing invoice from Norpac on
April 6th, I contacted Evan and he said that he would look into that. He never
returned my call. I tried to reach him again when the corporate Attorney called
me regarding the balance due. I was told that he was out for lunch or on the
other line with a customer, or left for the day. I left messages to his
voicemail and never got a call back. I tried to talk to the supervisor and I
was told that Melissa is new so she would/could not discuss the situation. The
corporate attorney told me it would be wiser and easier to compromise. However,
I still want to pay the right price for the right goods. When I order “white
chicken breast” and I get “dark meat” or “drumstick” instead, I have the right
to refuse those goods. I cannot trust this company anymore based on their
unprofessionalism.
I attached all the relevant phone records the invoice from local fisheries
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
1. I asked the sales rep. (Evan I**) to give me a
call when he has [redacted] (Tuna belly) so that I could order the [redacted] specifically
for my regular customers who are willing to pay the extra cost. He called me on
March 25th and said that he had the [redacted]. I contacted my regular customer [redacted]) to confirm that they can come in and have a [redacted] party.
You can see that I contacted the customer a couple of times before ordering.
When I asked the sales rep. to send me the pictures of the fish before shipping
he said it was already packed but he would give me his word.
I get #1 grade tuna loin (not previously frozen,
or CO treated) for $15.50 / lb from local fisheries. (I attached one of the
invoices to prove this point). Why would I go through all the trouble to get #1
grade tuna loin at $24.95 / lb, when it is over sixty percent more expensive! I
asked for the [redacted] not the loin.
 2. Our sushi chefs always check the condition of
the fish upon delivery. We serve RAW fish, so the quality control is very
important in a sushi business. Our local fisheries advise us to check the
content of the fish upon delivery and return the goods if the fish are not
satisfactory.
The [redacted] personnel did not object when our sushi
chefs wanted to check the fish. The [redacted] personnel was present at the restaurant
the whole time. The [redacted] personnel knows best about their policy, but did not
say anything about any violation.
Isn’t it natural to check the content of a package
to insure that everything is correct upon delivery? If the content is not
right, customers have a right to reject.
I contacted Norpac and spoke to the sales rep.
immediately! I told Evan I got the tuna loin, not the [redacted], and that I could
get the #1 grade tuna loin for $15.50 / lb from local fisheries. He said that he
could not give me the loin for that price. I told him that I would not pay for
the goods that I did not order and told him that I would return the fish via
[redacted].
Evan acknowledged the situation. The phone call
ended. The [redacted] personnel took the fish back immediately. I attached the record
of phone calls to prove that I contacted with the Norpac sales rep. I had to
call my regular customer so he could cancel the [redacted] party. (proof in the
attachments). If Evan denies that I talked to him that day, he is not telling
the truth. I have the phone call record proving that I contacted him three
times upon delivery.3. When I got the billing invoice from Norpac on
April 6th, I contacted Evan and he said that he would look into that. He never
returned my call. I tried to reach him again when the corporate Attorney called
me regarding the balance due. I was told that he was out for lunch or on the
other line with a customer, or left for the day. I left messages to his
voicemail and never got a call back. I tried to talk to the supervisor and I
was told that Melissa is new so she would/could not discuss the situation. The
corporate attorney told me it would be wiser and easier to compromise. However,
I still want to pay the right price for the right goods. When I order “white
chicken breast” and I get “dark meat” or “drumstick” instead, I have the right
to refuse those goods. I cannot trust this company anymore based on their
unprofessionalism.
I attached all the relevant phone records the invoice from local fisheries
Sincerely,
[redacted]

Complaint ID [redacted]According to the sales rep, the customer ordered "best loin" Norpac had available.Norpac filled the order with 01 grade tuna loin (not previously frozen,not CO treated}which was the best tuna loin available that day.Upon [redacted] delivery, customer was required to...

sign off on the package without opening the package and inspecting the goods. The customer violated the [redacted] policy by doing so and rejected the goods. The customer also did not contact Norpac or sales rep immediately at the time when this occurred, making it impossible for Norpac to redirect the package to another customer. Consequently, the fish was spoiled.The customer was contacted by our collection agency durin gthe normal proceedings for bad debt collection, and negotiation of payment may become part of the settlement for outstanding debt.Thank you,Norpac Fisheries Export