Norris Appliance Repair

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: We paid for this service by credit card and expect to receive credit in that formAlso for the record, [redacted] did have the exact parts needed and was willing to sell them to anyone(Direct to consumer or to a business.) We had them installed by another company and paid them accordingly Regards, [redacted]

I order from this company on April 15 and 16. I have two different orders and I have yet to receive an email or conformation on my orders. I will contact my bank to see how I can get my money back. I literally sent like over 10 emails. No response. Please please please DO NOT order from this company. I spent over $200 dollars. This is company is a fraud. Out of all the reviews only two people I read got their products. What about the rest of us what spend our hard earn money. Worst company in the world.

I have been in the Appliance Repair business for over thirty (30) years. My truck is of the newer model [redacted] and has a hard covered lid on the trunk area, not the pick up truck as stated in customer’s statement. Myseif and all of my technicians wear the appropriate attire that has the Norris...

Appliance logo on our shirts and hats.
Invoices, not bills, are carried with us upon entering any customers” homes. All of the technicians carry a lot of standard parts for major appliance repairs. We also carry many tools and equipment to accommodate the requirements for major repairs. That said, I carry a 10 in 1 Driver and an electrical tester in my pocket for diagnostic purposes.
I arrived at the customers home and opened the refrigerator door, which may look like nothing but actually I am checking several different things:
1) First checking the seal
2) Opening the door and checking the back wall for frost pattern, (if frost is building up on the back wail that indicates a defrost problem.
3) Listening for fans and motors, making sure they are running
4) Turning down thermostat to insure it is working
5) Waiting 2-5 minutes to turn thermostat back on to hear the compressor coming on. (The 2-5 minutes insures I do not short cycle the compressor.
That being said, all of these things checked out and at that time, nothing was wrong. I told the customer that this could be an intermittent problem and if everything is working, there is nothing to fix. She was insistent that I should run more tests. The fact of the matter is the refrigerator was running good and there was nothing to test.
My diagnosis, at the time I was there, was correct. The refrigerator was running normally.
Yes, at that point, there is a service charge of $59. The customer only needed to call us back when the refrigerator was not cooling properly and I would have went back out to look at the refrigerator, at no charge. Warranty is up to 90 days as stated on the invoice.
Not one time, did the customer call us to say her refrigerator was still not cooling. Nor did she even attempt to call us to question the service charge. Instead, she called you and others just to complain about our service and the fact that I did not carry tools upon entering her home and what kind of truck I drove.
GE representatives can tell her anything she wants to hear, without being there at the time I was 
assessing the situation.
I stand by my work and am very fair with my customers. That customer only had to call us and I would have responded.
Thank you for your time
[redacted]
Norris Appliance Repair
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
                                        ...⇄ /> I wonder why we had to go buy a new refrigerator the next day!!! Enough Said!!!

Re: Letter Date 1/21/15When customers call they are made aware of the $59 service fee. If they do the repair after the quote is given, we waive the service fee.With todays' digital appliances, error codes are an indicator of what and where the problem could potentially be,...

narrowing the window of problems.I use my smart phone to initially verify with specific appliance repair forums which has code keys for every manufacturer, that the code the machine is giving me is correct.The code his dishwasher was giving, stated he had a bad valve. But if you replace the valve and the problem continues, then replace the board. There is nothing to diagnose. Either the valve is bad or the board is giving a false reading.The customer decided to stop any further repairs, at that point.When the customer decided NOT to repair the dishwasher, a service charge was assessed of $59, of which the customer was well aware before the job was scheduled.In closing, I stand behind my assessment, I have 29 years' experience and I'm in 30 to 60 houses a week. My company's goal is to service customers at a fair price. I did everything I committed I would do. He paid me without hesitation. If he does want me to repair it still, the $59 will go towards the repair. 
Thank You
 
[redacted]
Norris Appliance Repair LLC

Review: We got Norris Appliance Repair off of [redacted]. We called Norris Appliance Repair and spoke to [redacted] (the owner) to schedule an appointment because our refrigerator wasn't cooling properly. [redacted] showed up in a plain white pick up truck (no tools) with his keys, cell phone, and a bill. [redacted] opened the refrigerator doors, turned the dial off on the refrigerator, left the doors opened for a few minutes, turned the dial back on the refrigerator, the refrigerator kicked on and he said all is good. I asked [redacted] if he was going to check the coils or doing any testing and he walked behind the refrigerator, looked at the back of it, Literally, looked at the back of it and handed me a bill for $59.00. I said to him that had to be the fastest, and easiest $59.00 he ever made. Our refrigerator still was not cooling properly, we called General Electric the manufacturer of our fridge and G.E. told us their was absolutely no way he could have ever diagnosed our fridge doing the little that [redacted] did. Needless to say we had to purchase a new refrigerator. We feel our $59.00 should be returned and we will never use [redacted] Appliance Repair again. We have also informed [redacted] of the lack of service we received.Desired Settlement: We feel we should receive a full refund because he did not earn the $59.00 we paid him!

Business

Response:

I have been in the Appliance Repair business for over thirty (30) years. My truck is of the newer model [redacted] and has a hard covered lid on the trunk area, not the pick up truck as stated in customer’s statement. Myseif and all of my technicians wear the appropriate attire that has the Norris Appliance logo on our shirts and hats.

Invoices, not bills, are carried with us upon entering any customers” homes. All of the technicians carry a lot of standard parts for major appliance repairs. We also carry many tools and equipment to accommodate the requirements for major repairs. That said, I carry a 10 in 1 Driver and an electrical tester in my pocket for diagnostic purposes.

I arrived at the customers home and opened the refrigerator door, which may look like nothing but actually I am checking several different things:

1) First checking the seal

2) Opening the door and checking the back wall for frost pattern, (if frost is building up on the back wail that indicates a defrost problem.

3) Listening for fans and motors, making sure they are running

4) Turning down thermostat to insure it is working

5) Waiting 2-5 minutes to turn thermostat back on to hear the compressor coming on. (The 2-5 minutes insures I do not short cycle the compressor.

That being said, all of these things checked out and at that time, nothing was wrong. I told the customer that this could be an intermittent problem and if everything is working, there is nothing to fix. She was insistent that I should run more tests. The fact of the matter is the refrigerator was running good and there was nothing to test.

My diagnosis, at the time I was there, was correct. The refrigerator was running normally.

Yes, at that point, there is a service charge of $59. The customer only needed to call us back when the refrigerator was not cooling properly and I would have went back out to look at the refrigerator, at no charge. Warranty is up to 90 days as stated on the invoice.

Not one time, did the customer call us to say her refrigerator was still not cooling. Nor did she even attempt to call us to question the service charge. Instead, she called you and others just to complain about our service and the fact that I did not carry tools upon entering her home and what kind of truck I drove.

GE representatives can tell her anything she wants to hear, without being there at the time I was

assessing the situation.

I stand by my work and am very fair with my customers. That customer only had to call us and I would have responded.

Thank you for your time

Norris Appliance Repair

Review: The repairman failed to attempt to diagnose a broken dishwasher. He literally did the the same thing I did and Google with his iphone what the blinking light meant and told me that it might be one a sensor or a control board. Didn't look at any parts or check any filter or even move the dishwasher or remove any thing.Desired Settlement: I would like my 59 dollars back I paid someone to come Google the light that was flashing on my dishwasher when I scheduled the service call I told the receptionist the light was flashing.

Business

Response:

Re: Letter Date 1/21/15When customers call they are made aware of the $59 service fee. If they do the repair after the quote is given, we waive the service fee.With todays' digital appliances, error codes are an indicator of what and where the problem could potentially be, narrowing the window of problems.I use my smart phone to initially verify with specific appliance repair forums which has code keys for every manufacturer, that the code the machine is giving me is correct.The code his dishwasher was giving, stated he had a bad valve. But if you replace the valve and the problem continues, then replace the board. There is nothing to diagnose. Either the valve is bad or the board is giving a false reading.The customer decided to stop any further repairs, at that point.When the customer decided NOT to repair the dishwasher, a service charge was assessed of $59, of which the customer was well aware before the job was scheduled.In closing, I stand behind my assessment, I have 29 years' experience and I'm in 30 to 60 houses a week. My company's goal is to service customers at a fair price. I did everything I committed I would do. He paid me without hesitation. If he does want me to repair it still, the $59 will go towards the repair. Thank You [redacted]Norris Appliance Repair LLC