NORRIS AUTO MALL LTD

Thank you for bringing this matter to our attentionWe have changed our Web page for a easier understanding of our prices

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
This is a satisfactory resolution and I thank the Business for making the appropriate changes Thank you and have a great day!

Thank you for bringing this matter to our attention. We have changed our Web page for a easier understanding of our prices.

We take pride in customer satisfaction and we regret this customer was unhappy. The claim that we cracked the windshield while washing the automobile is impossible as there is absolutely nothing in our car wash that would crack a windshield. We have consulted with glass experts that state this crack...

is called “thermal stress”. This occurs when liquid of an opposing temperature enters into an already weakened area of the surface (glass, in this case) and causes it to expand or fluctuate.Our manager explained this to the customer and the fact that he counted 14-18 rock chips is correct. We refunded the car wash of $25.50 as a good faith gesture. We have posters that state we do not pre-inspect the automobiles, we also state our policy on the customer receipt.The customer had requested a meeting with the owner. The owner called her and left a message, but she did not respond.