Final Consumer Response / [redacted] (2000, 8, 2017/01/04) */ I have heard from this company about my complaint and they have resolved the issue Thank you **r your help, [redacted] (***) [redacted] (***) [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/11/30) */ [redacted] took delivery of his truck with a spare tire and wheelHis cable securing this to the truck has been cut, and we believe it was stolen Our resolution to this is to give [redacted] a more than fair replacement price on a new spare tire, and wheel Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I took delivery of the vehicle the tire may have been stolen or cut prior toNo one come pelted a walk around the vehicle or inspection on deliveryOne was promised at no charge then I was given a full retail rate at the time of the installationI also attempted several times to contact [redacted] prior to my contact of the Revdex.com with no responseI feel if a proper delivery if the vehicle was completed such is done by competitors we would not have this issue [redacted] What is a fair market price for the unit? I know what the retail isThe response from the dealer is not complete
Initial Business Response /* (1000, 8, 2015/11/30) */
[redacted] took delivery of his truck with a spare tire and wheel. His cable securing this to the truck has been cut, and we believe it was stolen.
Our resolution to this is to give [redacted] a more than fair replacement price on a new spare tire,...
and wheel.
Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I took delivery of the vehicle the tire may have been stolen or cut prior to. No one come pelted a walk around the vehicle or inspection on delivery. One was promised at no charge then I was given a full retail rate at the time of the installation. I also attempted several times to contact [redacted] prior to my contact of the Revdex.com with no response. I feel if a proper delivery if the vehicle was completed such is done by competitors we would not have this issue. [redacted] What is a fair market price for the unit? I know what the retail is. The response from the dealer is not complete.
Initial Business Response /* (1000, 15, 2016/07/20) */
Good morning [redacted],
I have looked into this matter again, and have found that [redacted] on 3 occasions did not keep his appointment to meet with [redacted] or [redacted]
to discuss, and...
work towards a resolution of his concern if possible.
We welcome the opportunity to meet with all customers who would like any questions directly answered or an issue resolved.
Sincerely,
[redacted]
Fairley & Stevens Ford
([redacted]) [redacted]
Final Consumer Response / [redacted] (2000, 8, 2017/01/04) */ I have heard from this company about my complaint and they have resolved the issue Thank you **r your help, [redacted] (***) [redacted] (***) [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/11/30) */ [redacted] took delivery of his truck with a spare tire and wheelHis cable securing this to the truck has been cut, and we believe it was stolen Our resolution to this is to give [redacted] a more than fair replacement price on a new spare tire, and wheel Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I took delivery of the vehicle the tire may have been stolen or cut prior toNo one come pelted a walk around the vehicle or inspection on deliveryOne was promised at no charge then I was given a full retail rate at the time of the installationI also attempted several times to contact [redacted] prior to my contact of the Revdex.com with no responseI feel if a proper delivery if the vehicle was completed such is done by competitors we would not have this issue [redacted] What is a fair market price for the unit? I know what the retail isThe response from the dealer is not complete
Initial Business Response /* (1000, 8, 2015/11/30) */
[redacted] took delivery of his truck with a spare tire and wheel. His cable securing this to the truck has been cut, and we believe it was stolen.
Our resolution to this is to give [redacted] a more than fair replacement price on a new spare tire,...
and wheel.
Regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I took delivery of the vehicle the tire may have been stolen or cut prior to. No one come pelted a walk around the vehicle or inspection on delivery. One was promised at no charge then I was given a full retail rate at the time of the installation. I also attempted several times to contact [redacted] prior to my contact of the Revdex.com with no response. I feel if a proper delivery if the vehicle was completed such is done by competitors we would not have this issue. [redacted] What is a fair market price for the unit? I know what the retail is. The response from the dealer is not complete.
Initial Business Response /* (1000, 15, 2016/07/20) */
Good morning [redacted],
I have looked into this matter again, and have found that [redacted] on 3 occasions did not keep his appointment to meet with [redacted] or [redacted]
to discuss, and...
work towards a resolution of his concern if possible.
We welcome the opportunity to meet with all customers who would like any questions directly answered or an issue resolved.
Sincerely,
[redacted]
Fairley & Stevens Ford
([redacted]) [redacted]
Final Consumer Response /* (2000, 8, 2017/01/04) */
I have heard from this company about my complaint and they have resolved the issue.
Thank you **r your help,
[redacted]
** ([redacted]) [redacted]
** ([redacted]) [redacted]